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Mercure Hotel Hamburg City

4-star hotel with restaurant, near Miniatur Wunderland

  • Free WiFi
From
NZ$170

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1 / 99Hotel Bar
8.6.Fabulous.
  • Nice rooms, friendly staff.

    Sep 30, 2020

  • Nice place. I had a few problems getting room service convinced to provide food. But…

    Sep 28, 2020

See all 201 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Convenient
  • Free WiFi
  • Parking available
  • Bathtub
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 187 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Sauna
  • Self parking

For families

  • Private bathroom
  • Television
  • Free toiletries
  • Terrace
  • Daily housekeeping
  • Laundry facilities

What’s around

  • In Hammerbrook
  • Miniatur Wunderland - 26 min walk
  • Hamburg Dungeon - 26 min walk
  • Elbe Philharmonic Hall - 35 min walk
  • Reeperbahn - 41 min walk
  • Moenckebergstrasse - 15 min walk
The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):
  • Dining venue(s)

Due to COVID-19, this property’s food and beverage options may be limited.

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Superior Room, 1 Double Bed
  • Superior Room, 2 Twin Beds
  • Superior Room, 1 Double Bed with Sofa bed
  • Junior Suite, 1 Double Bed with Sofa bed
  • Privilege, Room, 1 King Bed with Sofa bed
  • Privilege, Room, 1 King Bed
  • Privilege, Room, 1 Queen Bed
  • Superior Room, 1 Queen Bed with Sofa bed

Location

  • In Hammerbrook
  • Miniatur Wunderland - 26 min walk
  • Hamburg Dungeon - 26 min walk

What’s around

Landmarks

  • In Hammerbrook
  • Miniatur Wunderland - 26 min walk
  • Hamburg Dungeon - 26 min walk
  • Elbe Philharmonic Hall - 35 min walk
  • Reeperbahn - 41 min walk
  • Moenckebergstrasse - 15 min walk
  • Hamburg Wholesale Market - 16 min walk
  • Hamburg City Hall - 24 min walk
  • Hamburg Cruise Center - 29 min walk
  • St. Michaelis Church - 35 min walk
  • Cap San Diego - 38 min walk

Getting around

  • Hamburg Airport (HAM) - 24 min drive
  • Central S-Bahn - 16 min walk
  • Hamburg (ZMB-Hamburg Central Train Station) - 17 min walk
  • Hamburg Dammtor Station - 4 min drive
  • Hammerbrook S-Bahn - 7 min walk
  • Steinstrasse U-Bahn - 10 min walk
  • South Central U-Bahn - 13 min walk

At a glance

Hotel size

  • This hotel has 187 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed*
  • Food and water bowls available

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (EUR 20.00 per day)
  • Wheelchair-accessible parking on site
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Room service (during limited hours)

Things to do

  • Free use of nearby fitness center
  • Sauna
  • Bicycle rentals on site
  • Sailing nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Elevator
  • Safe-deposit box at front desk
  • Terrace

Accessibility

  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Grab bar - near toilet
  • Bathroom emergency pull cord

Languages Spoken

  • English
  • French
  • German
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding available
  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Be entertained

  • 49-inch LCD TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Bar/Bistro - This bistro serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Small print

Also known as

  • Mercure Hamburg City
  • Mercure Hotel Hamburg City
  • Mercure Hamburg City Hamburg
  • Mercure Hamburg
  • Mercure Hotel Hamburg City Hotel
  • Mercure Hotel Hamburg City Hamburg
  • Mercure Hotel Hamburg City Hotel Hamburg

Optional extras

Self parking costs EUR 20.00 per day

Buffet breakfast is offered for an extra charge of EUR 20 for adults and EUR 10 for children (approximately)

Pets are allowed for an extra charge of EUR 15 per pet, per night

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast and dinner.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A city tax is imposed by the city of Hamburg. Business travelers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.00 per person, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Mercure Hotel Hamburg City does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs EUR 20.00 per day.
  • Yes, pets are welcome. There's a charge of EUR 15 per pet, per night. Food and water bowls are available.
  • You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant, Bar/Bistro. The dining venue will be unavailable from September 9 2020 to March 1 2021 (dates subject to change). Nearby restaurants include Snackmacherei Hamburg (8-min walk), Al Lido (9-min walk), and Fresh Food Factory (9-min walk).
  • No, this hotel doesn't have a casino, but Casino Esplanade (4-min drive) is nearby.
  • Have fun during the warmer months with activities nearby such as sailing. Mercure Hotel Hamburg City also has a sauna.
8.6.Fabulous.
  • 10.0.Exceptional

    Nice hotel

    Nice hotel in a near city Center Location. The room wasn’t cleaned for whatever reason.

    Maximilian, 1 night business trip, Sep 27, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Very convenient

    Business trip. Very convenient! Nice harbor theme in hotel

    Maximilian, 1 night business trip, Sep 26, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Nice place close to city center

    Nice place close to city center. Food was reasonable good as well.

    1 night business trip, Sep 25, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Weekend Getaway

    Although the hotel is not city center, two bus stations are within a three minute walk of the hotel. The hotel is clean and modern and the breakfast buffet was plentiful. if you do not choose to partake in the breakfast at the hotel, there are small bakeries nearby. The rooms were comparable to most chain hotels in Europe and the added water in the fridge was a bonus. I would stay again.

    Danielle, 2 night family trip, Sep 4, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    Location okay, but not close enough to the center to walk, about 10 euro cab ride. Staff could be nice especially in the coffee shop which also is the restaurant if you are not part of a larger group. Room alright although bathrooms not made very functional.

    1 night family trip, Oct 16, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Family stay

    We stayed at the hotel with a 9 month old baby- the cot provided was good. Traditional wooden cot with mattress. Staff were helpful when accommodating sterilising of bottles. Nice lady in cafe gave my son a free teddy- a nice gesture. Would recommend and stay again.

    Julie, 1 night family trip, Sep 23, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Really COOL consept in the room.

    Terje, 1 night family trip, Jul 15, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    A decent and low cost stay

    The hotel was pleasant, nice staff and comfortable for the money.

    Benjamin, 2 night business trip, Jun 5, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    The hotel is a very good choice for any business travel to Hamburg. My colleagues and me all really appreciated the comfort and location in regards to the proximity to the Hamburg conference center. The rooms are in good condition and kept very clean. However, it was a shame that the breakfast staff that greeted us to assign a table was largely unfriendly and the staff clearing the area was very slow when it came to clearing plates and offering coffee. I would stay again, but I wouldn't include the breakfast.

    2 night business trip, May 6, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    very helpful and friendly staff, Appreciated the comfy cup of tea in the Lobby. Good breakfast variety and nice, well priced dinner. We can certainly recommend this for families as well.

    S, 3 night trip, Sep 30, 2018

    Verified Expedia guest review

See all 201 reviews