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All properties in Tulum, Tulum, Quintana Roo, Mexico

Cenote Casa Tortuga Tulum

3-star hotel with outdoor pool, near Soliman Bay

  • Free WiFi and free parking
From
NZ$60

Image gallery

  • Cenote Casa Tortuga Tulum
  • Cenote Casa Tortuga Tulum
  • Pool
  • Family Cabin, 2 Bedrooms - Living Area
  • Cenote Casa Tortuga Tulum
Cenote Casa Tortuga Tulum. Image 1 of 79.
1 / 79Cenote Casa Tortuga Tulum
Carretera Federal Playa del Carmen, Tulum, 77780, QROO, Mexico
7.8.Good.
  • Absolutely amazing i spent the extra 400 peseos got a suite right in front of the pool!…

    Feb 13, 2021

  • We booked it because of its location, which turned out to be the best feature of it. The…

    Dec 29, 2020

See all 8 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Guests are provided with free hand sanitizer
  • Free WiFi
  • Free parking
  • Pool
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 12 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Terrace
  • 24-hour front desk

For families

  • Full-sized refrigerator/freezer
  • Television
  • Terrace
  • Yard
  • Daily housekeeping
  • Blackout drapes/curtains

What’s around

  • Tulum National Park - 37 min walk
  • Xel-Há Park - 6.2 mi / 9.9 km
  • Tulum Mayan Ruins - 6.5 mi / 10.4 km
  • Gran Cenote - 8.9 mi / 14.3 km
  • Tulum Beach - 9.8 mi / 15.8 km
  • Playa Paraiso - 9.9 mi / 16 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Economy Room
  • Comfort Double Room
  • Deluxe Double Room - Adults only
  • Comfort Double Room
  • Basic Quadruple Room
  • Basic Quadruple Room
  • Comfort Double Room
  • Family Cabin, 2 Bedrooms

What’s around

Landmarks

  • Tulum National Park - 37 min walk
  • Xel-Há Park - 6.2 mi / 9.9 km
  • Tulum Mayan Ruins - 6.5 mi / 10.4 km
  • Gran Cenote - 8.9 mi / 14.3 km
  • Tulum Beach - 9.8 mi / 15.8 km
  • Playa Paraiso - 9.9 mi / 16 km
  • Tulum Monkey Sanctuary - 10.5 mi / 16.8 km
  • Akumal Beach - 11.1 mi / 17.9 km
  • Riviera Maya Golf Club - 11.8 mi / 19.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 100 min drive
map
See on map
Carretera Federal Playa del Carmen, Tulum, 77780, QROO, Mexico

At a glance

Hotel size

  • This hotel has 12 rooms

Arriving/leaving

  • Check-in time 1:00 PM-midnight
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

The front desk is open daily from 9:00 AM - 5:00 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 20
  • Minimum Spring Break check-in age is 20

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Things to do

  • Outdoor pool
  • Ecotours on site

Services

  • 24-hour front desk
  • Tours/ticket assistance

Facilities

  • Terrace

Languages Spoken

  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • Yard

Freshen up

  • Shower only

Be entertained

  • 60-cm plasma TV
  • Cable TV channels

Stay connected

  • Free WiFi

Food and drink

  • Full-sized refrigerator/freezer

More

  • Daily housekeeping

Small print

Also known as

  • Cenote Casa Tortuga Tulum Hotel
  • Cenote Casa Tortuga Tulum Tulum
  • Cenote Casa Tortuga Tulum Hotel Tulum

Policies

Only registered guests are allowed in the guestrooms.

Pool access available from 9:00 AM to 10:00 PM.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Cenote Casa Tortuga Tulum does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 10:00 PM.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 1:00 PM - midnight. Check-out time is 11:00 AM. Contactless check-in and check-out are available.
  • Yes. Nearby restaurants include La Coqueta (10-min walk), Chamicos (4.7 mi), and Oscar & Lalo (4.8 mi).
  • Onsite recreation at Cenote Casa Tortuga Tulum includes ecotours. Cenote Casa Tortuga Tulum also has an outdoor pool.
7.8.Good.
  • 6.0.Good

    -The close proximity to the cenotes was great and they include access to one Cenote and they give a discount for the 4 Cenote tour. The price of the hotel for the area is good especially when your friends are getting married at dreams tulum which costs 400$ USD/night. —The dogs barking all night is the main problem (loud barking dogs all night long)and also being so far from town. -You can stand on the side of the road and flag down a collictivo (shuttle van) for 25$ Mexican. If you take taxis in this area they will cost you around 300-500$ MXN that is very expensive.

    2 night romance trip, Jan 10, 2020

    Verified Orbitz guest review

  • 2.0.Poor

    Péssimos em tudo.

    HORRÍVEL, FUJA, não se hospede nesse lugar, quarto com cheiro insuportável de esgosto, não teve limpeza de quarto, não tem nada perto, não tem possibilidade de comida após ás 16hrs. A comida única do local é cara e ruim. Uma das piores acomodações de toda ninha vida. Grosseiros e péssimo atendimento.

    Eduany, 2 night trip, Jan 4, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excelente por el descuento a huéspedes para visita a los cenotes.

    1 night romance trip, Jan 16, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    1 night trip, May 13, 2021

    Verified Expedia guest review

  • 8.0.Very good

    Jackielin, 4 night family trip, May 11, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Andre Felipe, 2 night trip, Dec 26, 2020

    Verified Hotels.com guest review

See all 8 reviews