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Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

4.0 star property
All-inclusive beachfront property with free water park, near West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park

Choose dates to view prices

At Wyndham Alltra Cancun, unwind on the pristine white sand beach or enjoy a refreshing cocktail at the beach bar. With multiple dining options and ocean views, this all-inclusive resort offers something for everyone. Enjoy water park access, a spa with deep-tissue massages and body wraps, or get active with beach volleyball. Plus guests love the helpful staff who make family-friendly memories possible.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free parking
  • Free Wi-Fi

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 10 restaurants and 3 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Free water park
  • Nightclub
  • Free children's club
  • Fitness centre
  • Sauna
  • Steam room
  • Beach cabanas

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Private bathroom
  • Cable/satellite TV service
The current price is NZ$498
includes taxes & fees
9 Sept - 10 Sept

Why we love this property

Ocean escape paradise
This all-inclusive beachfront property boasts white sand. Guests can enjoy beach volleyball, loungers, and cabanas, or explore nearby water activities.
Work and play paradise
Tackle business tasks in the conference space and meeting rooms, then melt away stress with spa services. Hot stone massages and beach bars await.
Poolside fun and slides
The pool area at this all-inclusive property boasts 2 outdoor pools, a children's pool, and a free water park. A waterslide and poolside bar enhance the fun.

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Master Suite King

A modern hotel room with a large bed, bedside lamps, a flat-screen TV, and a large window with curtains.

Master Suite King

  • 59 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Presidential Suite 1 King Bed

A spacious hotel room with a large bed, a balcony with a view of the ocean, and a seating area with wicker furniture.

Presidential Suite 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 126 sq m
  • Sleeps 5
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite King Beachfront Swim up

A couple in a swimming pool with a view of the ocean and palm trees.

Junior Suite King Beachfront Swim up

7.8 out of 10
Good
(6 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite Double Accessible

A hotel room with two beds, a nightstand with a lamp, and a flower vase.

Junior Suite Double Accessible

  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite King Accessible

A modern hotel room with a large bed, bedside lamps, a flat-screen TV, and a large window with curtains.

Junior Suite King Accessible

  • Lagoon view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Junior Suite, King Bunk and Trundle Bed

A hotel room with a large bed, a ceiling fan, a TV, a coffee maker, and a view of the outside balcony.

Family Junior Suite, King Bunk and Trundle Bed

7.4 out of 10
Good
(21 reviews)
  • Resort view
  • 36 sq m
  • Sleeps 5
  • 1 King Bed, 1 Large Single Trundle Bed and 1 Large Single Bunk Bed
  • Free Wi-Fi

View all photos for Deluxe Junior Suite Double Lagoonview

A hotel room with two beds, a nightstand, a lamp, and a wooden headboard.

Deluxe Junior Suite Double Lagoonview

  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Junior Suite King Lagoonview

A hotel room with a bed, a sofa, a painting of palm trees, a ceiling fan, and a window with curtains.

Deluxe Junior Suite King Lagoonview

9.4 out of 10
Exceptional
(6 reviews)
  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Junior Suite Ocean View Double

A hotel room with a large bed, a desk, a chair, a large window with curtains, and a ceiling fan.

Deluxe Junior Suite Ocean View Double

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite Double Beachfront

A hotel room with two beds, a TV, a coffee maker, and a view of the beach.

Junior Suite Double Beachfront

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite King Beachfront

A modern hotel room with a bed, a sofa, a small table, and a painting of palm trees.

Junior Suite King Beachfront

  • Ocean view
  • 40 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Junior Suite Ocean View King

A hotel room with a bed, a sofa, a painting of palm trees, a ceiling fan, and a window with curtains.

Deluxe Junior Suite Ocean View King

8.6 out of 10
Excellent
(9 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Sun Club Master Suite Ocean Front King

Sun Club Master Suite Ocean Front King

Sun Club Master Suite Ocean Front King

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 59 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Master Suite Ocean View King

A hotel room with a large bed, a ceiling fan, a TV, and a view of the ocean.

Master Suite Ocean View King

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 59 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite Ocean Front Double

A hotel room with two beds, each with a teal bedspread, white linens, and matching pillows. There is a wooden headboard with a herringbone pattern and a wall-mounted lamp between the beds.

Junior Suite Ocean Front Double

9.4 out of 10
Exceptional
(8 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite Ocean Front King

A hotel room with a bed, a sofa, a coffee table, a painting of palm trees, and a window with curtains.

Junior Suite Ocean Front King

8.6 out of 10
Excellent
(29 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite Ocean View Double

A hotel room with two beds, each with a teal bedspread, white linens, and matching pillows. There is a wooden headboard with a herringbone pattern and a wall-mounted lamp between the beds.

Junior Suite Ocean View Double

8.2 out of 10
Very good
(32 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite Double

A hotel room with two beds, a nightstand with a lamp, and a flower vase.

Junior Suite Double

8.2 out of 10
Very good
(72 reviews)
  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite King

A hotel room with a large bed, a ceiling fan, a view of the sea, a dining area with a table and chairs, and a kitchenette.

Junior Suite King

8.8 out of 10
Excellent
(95 reviews)
  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Double Bed

A hotel room with two beds, a ceiling fan, a TV, a balcony with a view of palm trees, and a dining area with chairs and a table.

Standard Double Bed

9.2 out of 10
Wonderful
(12 reviews)
  • Resort view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite Ocean View King

A modern hotel room with a large bed, a flat-screen TV, a desk, and a balcony with a view.

Junior Suite Ocean View King

8.8 out of 10
Excellent
(46 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for King Room

A modern hotel room with a large bed, bedside lamps, a flat-screen TV, and a large window with curtains.

King Room

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

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About the area

Map
Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Nichupté Lagoon - 2 min walk - 0.2 km
  • Chac Mool Beach - 18 min walk - 1.5 km
  • La Isla Shopping Mall - 18 min walk - 1.5 km
  • Cancun Interactive Aquarium - 4 min drive - 1.8 km
  • Forum Beach - 5 min drive - 1.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 23 min drive
  • Tulum Intl. Airport (TQO) - 154 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪El Mirador - ‬8 min walk
  • ‪Bubba Gump Shrimp Co. - ‬4 min walk
  • ‪Tacos Villanos - ‬11 min walk
  • ‪Flor De Sal - ‬7 min walk
  • ‪Hunter Steak House - Royalton - ‬13 min walk

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

  • At Sunscape Cancun All-Inclusive Resort & Spa by Hyatt, you can spend time at the beach enjoying cabanas, volleyball and beachside drinks, plus you'll only be steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. There's plenty of fun with the 2 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, hydrotherapy and reflexology. Serving Mexican cuisine, Casa de Rosa is one of 10 restaurants and 3 bars/lounges. Other highlights at this all-inclusive property include a nightclub, a free kid's club and a poolside bar. The pool and helpful staff get great marks from fellow travellers.

All-inclusive details

  • This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • All buffet and à la carte meals and snacks included
    • Room service during certain hours
    • In-room minibar (all beverages included)

Land activities

    • Fitness facilities
    • Football

Entertainment

    • On-site entertainment and activities
    • On-site live performances
    • Theme parties

At a glance

DONE

Hotel size

    • 458 rooms
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
    • Babysitting*
    • Free children's club
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free on-site valet parking
    • On-site parking includes off-street options
DONE

Transfers

    • Airport shuttle*
DONE

Other information

    • Designated smoking area (fines apply)

Property amenities

Food and drink

  • 10 restaurants
  • 3 bars/lounges
  • Beach bar
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Private dining
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Childcare in room (surcharge)
  • Splash pad

What to do

  • On the beach
  • Fitness classes
  • Beach volleyball
  • Personal watercraft (motorised)
  • Evening entertainment
  • Shopping
  • Cooking classes
  • Ecotours nearby
  • Golfing nearby
  • Sailing nearby
  • Surfing/body boarding nearby
  • Scooter/moped hire nearby

Working away

  • Business centre
  • 5 meeting rooms
  • Computer station
  • Conference space (5726 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Beach sunloungers
  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Fitness centre
  • 2 outdoor pools
  • Free water park
  • Designer shops on-site
  • Arcade/games room
  • Full-service spa
  • Nightclub
  • Sauna
  • Steam room
  • Water slide
  • Splash pad
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Uses some LED lighting
  • Waste recycling policy
  • Water dispenser
  • Banquet hall
  • Mediterranean architecture

Accessibility

  • Wheelchair-accessible
  • Lift
  • Wheelchair-accessible path of travel

Room amenities

Be entertained

  • 55-inch plasma TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Alarm clock
  • Premium bedding

Freshen up

  • Private bathroom
  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Uses some LED lighting
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.

Dining

Casa de Rosa – This restaurant specialises in Mexican cuisine. Open daily.
Viaggio – This restaurant specialises in Italian cuisine. Open daily.
Ventanas – This buffet restaurant overlooks the ocean. Open daily.
Azul – This restaurant overlooks the ocean and specialises in Asian cuisine. Open daily.
At Sunset – On-site restaurant. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Guests must contact this property in advance to reserve cots/infant beds

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Some water is reused through a grey water recycling system.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Frequently asked questions

Does Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offer free cancellation for a full refund?

Yes, Sunscape Cancun All-Inclusive Resort & Spa by Hyatt does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Yes, there are 2 outdoor pools and a children's pool.

Are pets allowed at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Sorry, pets aren't allowed.

Is parking offered on site at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Yes, there's free self and valet parking.

Is an airport shuttle service offered by Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon.

Is there an on-site casino at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (17-min drive) and Dubai Palace Casino (18-min drive) are both nearby.

What is there to do at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt and nearby?

Have fun during the warmer months with activities such as volleyball. Additional recreation on-site includes fitness classes. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Sunscape Cancun All-Inclusive Resort & Spa by Hyatt also has 3 bars, a nightclub and a water slide, as well as a sauna, a steam room and beach cabanas.

Are there restaurants at or near Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Yes, there are 10 on-site restaurants, featuring Mexican cuisine and ocean views.

What's the area around Sunscape Cancun All-Inclusive Resort & Spa by Hyatt like?

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is a short 18-minute walk from La Isla Shopping Mall and 17 minutes' walk from Chac Mool Beach. Travellers give top marks for the property's prime location.

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Reviews

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Reviews

9.0

Wonderful

9.2

Cleanliness

8.8

Amenities

9.4

Staff & service

8.8

Property conditions & facilities

Guest review summary

What guests liked

  • The food at the property was consistently good with many options to choose from. (1205 reviews)
  • The beach was beautiful, with soft sand and stunning ocean views, and the staff kept it clear of sargassum during our stay. (605 reviews)
  • The pools were a lot of fun, clean, and offered a variety of activities and entertainment for guests. (340 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Food
Room
Beach
Restaurant
Family friendly
Children
Drinks
Recreation
Entertainment

Reviews

Verified review

10/10 Exceptional

Very Good hotel with many restaurants to choose from. Good food in all. Nice pool and beach areas, not to crowded even if the hotel was full.
Frank, 4-night trip
Verified review

10/10 Exceptional

literally the best ! everyone was so friendly and very nice, the selection of food was the best part ! very clean.
Evelyn, 4-night trip
Verified review

10/10 Exceptional

First time in Cancun and I could not pick a better option. The resort is amazing and the staff is very helpful.
David, 7-night trip
Verified review

10/10 Exceptional

All the staff were super helpful and made checking in and the whole stay super smooth and great!
Sergio, 4-night trip
Verified review

10/10 Exceptional

Wonderful experience from check in to check out!
Gwendolyn, 5-night trip
Verified review

10/10 Exceptional

Good size resort for family and couples with enough entertainment and food with a clean and comfortable living space Muchas Gracias !
Marissa, 5-night trip
Verified review

8/10 Very good

Food and beach were great. Staff very friendly
Sandra, 6-night trip
Verified review

10/10 Exceptional

Staff are friendly and helpful, we had a great time in the Azul restaurant .
Mungwa, 6-night trip
Verified review

10/10 Exceptional

Everything was clean, all the staff were amazing and the food at the buffet at all the restaurants was really good!
Baldeep, 6-night trip
Verified review

10/10 Exceptional

The place had everything you’d need. Beach front, pool, a variety of restaurants and friendly staff.
Paul, 3-night trip
Verified review

10/10 Exceptional

Family friendly resort. Staff and services were excellent. Food was amazinnggg! Will definitely come back.
Fire show during our stay.
Family pool
Diane Nicole Lunes, 4-night trip
Verified review

10/10 Exceptional

Just a great place to enjoy your vacation. Food was yummy from the Buffet to the 24 hr coffee shop to the restaurants like Azul. Other tourists were courteous. Couldn't find a better hotel.
Gregory, 5-night trip
Verified review

10/10 Exceptional

We enjoyed every second of our time at Sunscape. The location is perfect, the water is crystal clear, and the atmosphere was exactly what we were looking for as a family with kids.
Megan, 6-night trip
Verified review

8/10 Very good

It was clean and my kids enjoy the daily activities.
Jasper, 5-night trip
Verified review

8/10 Very good

Staff was very friendly, shows were good, food was okay but overall good stay
Maria De La Luz, 4-night trip
Verified review

10/10 Exceptional

Clean super friendly highly recommended
Nelly Carmen, 4-night trip
Verified review

10/10 Exceptional

Weve been to cancun several times and this was the best resort by far we have stayed at. The staff was very welcoming. Friendly staff, great room, beautiful beach. The food was very good. We will ne returning to this resort!!
Melinda, 5-night trip
Verified review

8/10 Very good

Hotel is good, with remarkably good food in the restaurants- breakfast especially great in Las Ventanas. All staff is excellent in their focus on service. The very clear downside for us was the presence of many (noisy) children and babies - but we should have checked. Premises could use some upkeep.
JOZEF, 6-night trip
Verified review

8/10 Very good

Great facilities, good entertainment, good food…add-ons were expensive
Sumit Kewalram, 7-night trip
Verified review

10/10 Exceptional

The staff was very helpful and nice. Rooms are clean well kept, beach is clean. Would recommend.
Maria, 2-night trip
Verified review

10/10 Exceptional

It was Our first time visit. Everything was awesome. Staff was very friendly and helpful. The food was awsm especially AZUL restaurant. We will definitely visit again.
Asmita, 3-night trip
Verified review

10/10 Exceptional

Love love loved it here. Came for my anniversary and staff was amazing especially our waiter Daniel ! Already planning our next trip back. Thank
Ashley, 4-night trip
Verified review

8/10 Very good

Small hotel, perfect for family with small kids, nice beach ( a little of see weeds) good entertainment by the pool, big room. If you traveling with teens i would choose different place.
Wioletta, 4-night trip
Verified review

8/10 Very good

Helpful staff. Very clean room. Family friendly.
Sherri Rebeca, 5-night trip
Verified review

8/10 Very good

The staff and cleanliness of the establishment was great. The breakfast buffet was the best and had good variety. Lunch and dinner was not good.
Suleima, 5-night trip