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Mandarin Oriental Kuala Lumpur

Photo gallery for Mandarin Oriental Kuala Lumpur

Outdoor pool
Outdoor pool
Outdoor pool
Outdoor pool
Royal Suite King Bed | Premium bedding, down duvets, minibar, in-room safe

Overview of Mandarin Oriental Kuala Lumpur

Mandarin Oriental Kuala Lumpur

5.0 star property
Luxury hotel with 4 restaurants, near Petronas Twin Towers

9.2/10 Superb

1,000 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Kuala Lumpur City Centre, Kuala Lumpur, 50088
Main amenities
  • Daily housekeeping
  • 4 restaurants and 3 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • 2 outdoor tennis courts
  • Fitness centre
  • Sauna
  • Steam room
  • Valet parking
  • Children's pool
  • Spa tub
For families
  • Babysitting (surcharge)
  • Children's pool
  • Rollaway/extra beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bath and shower

Room options

About this area

What's nearby

  • In Kuala Lumpur City Centre
  • KLCC Park - 3 min walk
  • Suria KLCC Shopping Centre - 3 min walk
  • Petronas Twin Towers - 6 min walk
  • Pavilion Kuala Lumpur - 11 min walk
  • Berjaya Times Square - 23 min walk
  • Kuala Lumpur Tower - 4 min drive
  • Petaling Street - 4 min drive
  • Merdeka Square - 5 min drive
  • World Trade Centre Kuala Lumpur - 14 min drive
  • Mid Valley Megamall - 9 min drive

Getting around

  • Subang (SZB-Sultan Abdul Aziz Shah) - 37 min drive
  • Kuala Lumpur International Airport (KUL) - 54 min drive
  • Kuala Lumpur Pasar Seni Station - 5 min drive
  • Kuala Lumpur Sultan Ismail Station - 6 min drive
  • Kuala Lumpur Masjid Jamek Station - 30 min walk
  • KLCC Station - 9 min walk
  • Raja Chulan Station - 13 min walk
  • Bukit Nanas Station - 13 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Eight Ounce Coffee - 5 min walk
  • Sakana - 4 min walk
  • Marini's On 57 - 4 min walk
  • Bape Cafe!? Malaysia - 4 min walk
  • K Fry Urban Korean - 4 min walk
Map

About this property

Mandarin Oriental Kuala Lumpur

Putting you in a great location, within a short 10-minute walk of KLCC Park and Suria KLCC Shopping Centre, Mandarin Oriental Kuala Lumpur offers an airport shuttle (available 24 hours) for MYR 408.1 per vehicle one-way. Guests can grab a bite to eat at one of the 4 restaurants and visit the spa to be pampered with deep-tissue massages, body wraps or facials. Other highlights at this luxurious hotel include 3 bars/lounges, an outdoor pool and a poolside bar. Fellow travellers love the helpful staff and location. Public transportation is only a short walk: KLCC Station is 9 minutes and Raja Chulan Station is 13 minutes.

Languages

Chinese (Mandarin), English, Filipino, French, German, Indonesian, Italian, Japanese, Malay, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 629 rooms
  • Arranged over 30 floors

Arriving/Leaving

  • Check-in time starts at 3:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • Please note that any special requests must be confirmed by contacting the hotel in advance.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Babysitting*
  • Supervised childcare*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site valet parking (MYR 36 per day)
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • Electric vehicle charging point on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • 4 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • BBQs
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Supervised childcare (surcharge)

What to do

  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes

Working away

  • Business centre
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Hot tub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Languages

  • Chinese (Mandarin)
  • English
  • Filipino
  • French
  • German
  • Indonesian
  • Italian
  • Japanese
  • Malay
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • DVD player
  • Flat-screen television
  • Premium cable channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage
  • Separate sitting area

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Bidet
  • Eco-friendly toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Mini fridge
  • Free bottled water
  • Reusable coffee/tea filters
  • Paper towels

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Composting
  • Recycling
  • Local maps

Special features

Spa

The on-site spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MYR 128 for adults and MYR 64 for children
  • Airport shuttle service is offered for an extra charge of MYR 408.1 per vehicle (one-way. Maximum occupancy 3)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Rollaway beds are available for MYR 111.3 per night
  • Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

Parking

  • Valet parking costs MYR 36 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (third-party expert - Global).

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Noise-free guestrooms cannot be guaranteed.</p><p>This property uses eco-friendly cleaning products. </p> <p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a security system on site.</p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards. Cash is not accepted.</p>
This property enforces a strict dress code in the club lounge. Shorts, tank tops, and slippers are not permitted.

Also known as

Kuala Lumpur Mandarin Oriental
Mandarin Oriental Hotel Kuala Lumpur
Mandarin Oriental Kuala Lumpur
Mandarin Kuala Lumpur
Mandarin Oriental, Kuala Lumpur Hotel Kuala Lumpur
Mandarin Oriental Kuala Lumpur Hotel
Mandarin Oriental Kuala Lumpur Hotel
Mandarin Oriental Kuala Lumpur Kuala Lumpur
Mandarin Oriental Kuala Lumpur Hotel Kuala Lumpur

Frequently asked questions

Does Mandarin Oriental Kuala Lumpur offer free cancellation for a full refund?
Yes, Mandarin Oriental Kuala Lumpur does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Mandarin Oriental Kuala Lumpur?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Mandarin Oriental Kuala Lumpur?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Mandarin Oriental Kuala Lumpur?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Mandarin Oriental Kuala Lumpur?
Yes, there's free self parking. Parking spaces may be limited. Electric car charging is available.
Is an airport shuttle service offered by Mandarin Oriental Kuala Lumpur?
Yes, an airport shuttle is available. The charge is MYR 408.1 per vehicle one-way.
What are the check-in and check-out times at Mandarin Oriental Kuala Lumpur?
You can check in starting at 3:00 PM. Check-out time is noon. Contactless check-out is available.
What is there to do at Mandarin Oriental Kuala Lumpur and nearby?
Practise your swing on the tennis courts. Additional recreation on-site includes aerobics , pilates and yoga. Indulge in a treatment at the spa and soothe your senses in the hot tub. Mandarin Oriental Kuala Lumpur also has 3 bars, an outdoor pool and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Mandarin Oriental Kuala Lumpur?
Yes, there are 4 on-site restaurants.
Does Mandarin Oriental Kuala Lumpur have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Mandarin Oriental Kuala Lumpur like?
Mandarin Oriental Kuala Lumpur is in Kuala Lumpur City Centre, a short 9-minute walk from KLCC Station and 6 minutes' walk from Petronas Twin Towers. Travellers give top marks for the hotel's prime location.

Reviews

9.2

Superb

9.5/10

Cleanliness

9.4/10

Staff & service

9.1/10

Amenities

9.2/10

Property conditions & facilities

8.9/10

Eco-friendliness

Reviews

10/10 Exceptional

Worlds Best Concierge!
Fabulous hotel with great business lounge. All staff were very personable and helpful. Pool area might be ready for a refresh. Huge shout out to concierge Sharhun (apologies if error in his name ). We received an email from the airline advising us that our flight was delayed by 8 hours. It seemed a little suspicious to us. We tried to verify the change without success. We went to Sharhun for help. He fully appreciated the time urgency and used all of his resources to help us. Once he did find out that the email we received was fraudulent, he tracked us down in the hotel, facilitated our urgent transfer to the airport and had us met at the airport by his airline representative who helped us quickly navigate check in. We are profoundly grateful for his service excellence and support!!!!
Glen, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

anne, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fantastic
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent Hotel
Beautiful hotel where nothing is too much trouble. We were so well looked after! Lovely pool, excellent location and about as close to the Petronas Towers as you can get. This is one of the best hotels we have stayed in.
Michael, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful Hotel
The Mandarin is an excellent hotel. The staff did everything they could to make our stay comfortable The location is next to the towers, a shopping center and a lovely, walkable park. Highly recommend staying here.
Richard, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fabulous hotel with excellent service
RICHARD, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Siew Yong, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Reginald Neal, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Nur, 3-night trip
Verified Hotels.com guest review