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The Pontchartrain Hotel

Photo gallery for The Pontchartrain Hotel

Exterior
In-room safe, desk, laptop workspace, iron/ironing board
Family Suite (Thalia) | In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board

Overview of The Pontchartrain Hotel

The Pontchartrain Hotel

4.0 star property
4-star hotel with 4 restaurants, connected to a railway/underground station, near Magazine Street

9.4/10 Exceptional

1,001 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air conditioning
Map
2031 St. Charles Avenue, New Orleans, LA, 70130
Main amenities
  • Daily housekeeping
  • 4 restaurants and 2 bars/lounges
  • Breakfast available
  • Fitness centre
  • Valet parking
  • Room service
  • Coffee shop/cafe
  • Business centre
  • 2 meeting rooms
  • Terrace
  • 24-hour front desk
  • Front desk safe
For families
  • Connecting/adjoining rooms available
  • Private bathroom
  • Cable/satellite TV service
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

What's nearby

  • In Lower Garden District
  • National World War II Museum - 19 min walk
  • Ernest N. Morial Convention Center - 24 min walk
  • Port of New Orleans - 27 min walk
  • Mercedes-Benz Superdome - 28 min walk
  • Smoothie King Center - 28 min walk
  • Canal Street - 29 min walk
  • Bourbon Street - 30 min walk
  • Harrah's New Orleans Casino - 33 min walk
  • Jackson Square - 39 min walk
  • Mississippi River - 8 min drive

Getting around

  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) - 20 min drive
  • New Orleans Union Passenger Terminal - 20 min walk
  • St Charles Streetcar Line - 5 min walk

Restaurants

  • Houston's Restaurant - 3 min walk
  • The Blind Pelican - 6 min walk
  • Zea - 7 min walk
  • Lula Restaurant Distillery - 7 min walk
  • Café Reconcile - 9 min walk

About this property

The Pontchartrain Hotel

At The Pontchartrain Hotel, you'll be a short five-minute drive from Port of New Orleans and Canal Street. Guests can visit the fitness centre for a workout or grab a bite to eat at Silver Whistle, one of 4 restaurants, which serves American cuisine and is open for breakfast and lunch. This upmarket hotel is also a short five-minute drive from Bourbon Street and Ernest N. Morial Convention Center. Fellow travellers say great things about the helpful staff and breakfast. Public transportation is close by: St Charles Streetcar Line is only 5 minutes on foot.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 106 rooms
  • Arranged over 11 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets allowed (2 per room, up to 50 lbs)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site valet parking (USD 44.00 per day; includes in/out privileges)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7 AM–1:00 PM
  • 4 restaurants
  • 2 bars/lounges
  • Coffee shop
  • Room service (limited hours)

What to do

  • Free use of nearby fitness centre

Working away

  • Business centre
  • 2 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1927
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Fitness centre

Accessibility

  • Lift
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair-accessible path to lift

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Television
  • Cable/satellite TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Iron/ironing board

Sleep well

  • Turndown service
  • Alarm clock
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Silver Whistle – This café specialises in American cuisine and serves breakfast, lunch and light fare.
Jack Rose – This fine-dining restaurant specialises in southern cuisine and serves brunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Bayou Bar – This restaurant specialises in American cuisine and serves lunch, dinner and light fare. Open daily.
Hot Tin Rooftop Bar – On-site rooftop bar. Open selected days.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of USD 25 per person (approximately)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75 per pet, per stay

Parking

  • Valet parking costs USD 44.00 per day with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted.

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Pontchartrain Hotel New Orleans
Pontchartrain Hotel
Pontchartrain New Orleans
Pontchartrain
The Pontchartrain
The Pontchartrain Hotel Hotel
The Pontchartrain Hotel New Orleans
The Pontchartrain Hotel Hotel New Orleans

Frequently asked questions

Does The Pontchartrain Hotel offer free cancellation for a full refund?
Yes, The Pontchartrain Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Pontchartrain Hotel?
As of 1 December 2022, prices found for a 1-night stay for 2 adults at The Pontchartrain Hotel on 13 December 2022 start from NZ$298, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Pontchartrain Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at The Pontchartrain Hotel?
Yes, pets are welcome, with a limit of 2 per room and maximum weight of 50 lbs per pet. There's a charge of USD 75 per pet, per stay. Service animals are exempt from fees.
Is parking offered on site at The Pontchartrain Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at The Pontchartrain Hotel?
You can check in from 3:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
Is there an on-site casino at The Pontchartrain Hotel?
No, this hotel doesn't have a casino, but Harrah's New Orleans Casino (4-min drive) and Fair Grounds Race Course (8-min drive) are both nearby.
What is there to do at The Pontchartrain Hotel and nearby?
The Pontchartrain Hotel has 2 bars and a fitness centre.
Are there restaurants at or near The Pontchartrain Hotel?
Yes, there are 4 on-site restaurants, featuring American cuisine. Nearby restaurants include Houston's Restaurant (3-min walk), The Blind Pelican (6-min walk) and Zea (7-min walk).
What's the area around The Pontchartrain Hotel like?
The Pontchartrain Hotel is in Lower Garden District, a short 5-minute walk from St Charles Streetcar Line and 19 minutes' walk from National World War II Museum. Travellers say that the hotel is in a great location.

Overall score and ratings

9.4

Exceptional

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.1/10

Property conditions & facilities

8.7/10

Eco-friendliness

10/10 Exceptional

April, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Attended Meeting at Granddaughters school.
All good. Hotel staff and room were excellent as usual.
Hilman, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Fantastic stay.
Every single person at this hotel was friendly and awesome. The gentleman at the door were extremely helpful with our valet, luggage, and giving us directions if needed. Vera at the counter actually found us a room ready at 11:30 so we could put our stuff upstairs and get to the Saints game. Bartender made some awesome drinks in the lobby bar. We went to a wedding and came back and hung out at the rooftop bar. Room was great and quiet.
Eric, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

My husband and I love the Pontchartrain Hotel unfortunately our room had a water leak in the closet and our clothes got wet. And the room did not have enough soap for the shower and the sink which we got from the front desk. This is not indicative of the hotel or it's service and everyone has an off day.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Peter, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nicole, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Beautiful hotel with a great rooftop bar. Staff is excellent.
Leo, 1-night business trip
Verified Expedia guest review

6/10 Good

amazing staff but poor amenities…
Nice location. Check in staff was great and service oriented as was valet. Just a few things….only 3 towels (regular size not bath sheets) in room for two people. Soap was teenie and difficult to hold. No trash can in bathroom. No room service. Ordered from jack rose and brought up to room and $150 meal felt like we were eating a happy meal. No plates, no real cutlery - just a box.
Diana, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

I’ve stayed here many times. The facility is only exceeded in quality by the staff.
David, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Lovely staff, very contemporary hotel.
Joanne, 1-night business trip
Verified Expedia guest review