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Mercure Welcome Melbourne

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Standard Room, 1 Queen Bed | In-room safe, desk, laptop workspace, iron/ironing board
Exterior
Superior Family Room, 1 King Bed & 1 Twin Bed | In-room safe, desk, laptop workspace, iron/ironing board
Breakfast and dinner served, local cuisine
Reception

Overview of Mercure Welcome Melbourne

Mercure Welcome Melbourne

3.5 star property
3.5-star hotel with restaurant, near Melbourne Central
7.8 out of 10 Good
7.8/10 Good

1,004 verified Hotels.com guest reviews

Property highlights

  • Free WiFi
  • Restaurant
  • Connecting rooms available
  • Air conditioning
  • Bar
  • Laundry facilities
The price is NZ$146
Price available on 14/06/2023
Map
265 Little Bourke Street, Melbourne, VIC, 3000
Main amenities
  • Housekeeping (on request)
  • Restaurants and bar/lounge
  • Breakfast available
  • Room service
  • Coffee shop/cafe
  • 24-hour front desk
  • Car hire on-site
  • Computer station
  • Laundry service
  • Self-serve laundry
  • Concierge services
  • Free newspapers in the lobby
For families
  • Children stay free
  • Free cots/infant beds
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels

Room options

About this area

What's nearby

  • In Melbourne Central Business District
  • Melbourne Central - 2 min walk
  • Bourke Street Mall - 3 min walk
  • Collins Street - 5 min walk
  • Princess Theatre - 9 min walk
  • Queen Victoria Market - 13 min walk
  • SEA LIFE Melbourne - 17 min walk
  • University of Melbourne - 18 min walk
  • Marvel Stadium - 21 min walk
  • Melbourne Convention and Exhibition Centre - 22 min walk
  • Crown Casino - 23 min walk

Getting around

  • Melbourne, VIC (MEB-Essendon) - 24 min drive
  • Melbourne Airport (MEL) - 27 min drive
  • Melbourne, VIC (AVV-Avalon) - 50 min drive
  • Showgrounds Station - 8 min drive
  • Flinders Street Station - 9 min walk
  • Spencer Street Station - 15 min walk
  • Melbourne Central Station - 6 min walk
  • Parliament Station - 10 min walk
  • Flagstaff Station - 12 min walk

Restaurants

  • Café Court - 2 min walk
  • Dodee Paidang Swanston Street - 1 min walk
  • McDonald's - 2 min walk
  • China Bar - 1 min walk
  • Tetsujin - 2 min walk

About this property

Mercure Welcome Melbourne

Mercure Welcome Melbourne puts you in a great location, within a short 10-minute walk of Melbourne Central and Collins Street. Guests looking for a bite to eat can visit The Louden Kitchen Grill, which serves local cuisine and is open for breakfast and dinner. Also, Princess Theatre and Queen Victoria Market are within a 15-minute walk. The helpful staff and breakfast get good marks from fellow travellers. The property is only a short walk to public transportation: Melbourne Central Station is 6 minutes and Parliament Station is 10 minutes.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO) and COVID-19 Guidelines (CDC)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 330 rooms
  • Arranged over 11 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until anytime
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Wheelchair-accessible parking on site
  • Off-site parking within 984 ft (AUD 24 per night)

Property amenities

Food and drink

  • To-go breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service

Travelling with children

  • Children stay for free (see details)
  • Children's menu

What to do

  • Bike rentals nearby
  • Golfing nearby

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage

Facilities

  • 1 building/tower

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Grab bar near toilet

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Shower only
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone
  • Desk chair

Food and drink

  • Fridge

More

  • Housekeeping (on request)
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

The Louden Kitchen Grill – This restaurant specialises in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Soul Cafe – This café serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Fees & policies

Optional extras

  • To-go breakfast is offered for an extra charge of approximately AUD 25 for adults and AUD 15 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of AUD 1.3

Children & extra beds

  • Rollaway beds are available for AUD 40.0 per night

Parking

  • Parking is available nearby and costs AUD 24 per night (984 ft away)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO) and COVID-19 Guidelines (CDC).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards, debit cards and cash.

Also known as

Melbourne Mercure
Melbourne Welcome
Melbourne Welcome Mercure
Mercure Melbourne
Mercure Welcome
Mercure Welcome Hotel
Mercure Welcome Hotel Melbourne
Mercure Welcome Melbourne
Welcome Mercure
Welcome Mercure Melbourne
Accor Welcome Melbourne
Mercure Welcome Melbourne Hotel Melbourne
Mercure Welcome Melbourne Hotel
Mercure Welcome Melbourne Hotel
Mercure Welcome Melbourne Melbourne
Mercure Welcome Melbourne Hotel Melbourne

Frequently asked questions

Does Mercure Welcome Melbourne offer free cancellation for a full refund?
Yes, Mercure Welcome Melbourne does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Mercure Welcome Melbourne?
As of 5 June 2023, prices found for a 1-night stay for 2 adults at Mercure Welcome Melbourne on 14 June 2023 start from NZ$146, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Mercure Welcome Melbourne?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Mercure Welcome Melbourne?
Sorry, pets aren't allowed, but service animals are welcome.
What are the check-in and check-out times at Mercure Welcome Melbourne?
You can check in from 2:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Mercure Welcome Melbourne?
No, this hotel doesn't have a casino, but Crown Casino (4-min drive) is nearby.
What is there to do at Mercure Welcome Melbourne and nearby?
Have fun with nearby activities such as cycling and practise your swing at the nearby golf course.
Are there restaurants at or near Mercure Welcome Melbourne?
Yes, The Louden Kitchen Grill offers local cuisine.
What's the area around Mercure Welcome Melbourne like?
Mercure Welcome Melbourne is in Melbourne Central Business District, a short 6-minute walk from Melbourne Central Station and 2 minutes' walk from Melbourne Central. Travellers say that this hotel is in a good location.

Reviews

7.8

Good

8.3/10

Cleanliness

8.4/10

Staff & service

7.5/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Good

Adequate
Nothing special and feels abit tired. One of lifts was out of order on many days so had to use stairs.
4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Robyn, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

9 out of 10
Why do hotels provide a room for two and only one chair???????? It happens world-wide. Again, why???? Mercure comfortable and always welcoming - could use a few wall hooks in the bathroom. Overall it's a 9 out of 10.
3-night trip
Verified Hotels.com guest review

4/10 Fair

Our room was dated. The entry door needed a good nudge to open and light switch in the bathroom was broken. In the 4 nights we were there the lift was broken for half of it, with staff unaware when it would be fixed. Most of the staff were quite friendly but some could do with some more customer service training.
4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very good room, but the lifts are a bit slow.
3-night trip with friends
Verified Hotels.com guest review

6/10 Good

review Mercure Welcome
Room was small and squishy. TV was small and bathroom was small. Sfter three days decided to look for something better and moved to the Citiclub hotel which is much better.
Kenneth R, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Megan, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Only one lift was working. The location of the stairs was not very well displayed. It was noisy, and the air conditioning was noisy too. The kettle however was very nice and silent. The shower was leaking from the back but only when turned on.
Lorraine, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Needs a lift.
Great hotel. One lift was out of order the entire stay. Was quite annoying, but can’t be helped.
Chris, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Four day stay in Melbourne CBD
A great hotel: small but comfortable room. Hotel was close to the Town Hall where we attended 3 comedy festival shows. Also close to many good restaurants. very eco friendly - no throwaway bottles of shampoo/conditioner/body wash. All in large dispenser bottles on the shower wall. No shower cap/body lotion or tooth brush- bring your own, which is not difficult! :)
Elizabeth A, 3-night trip
Verified Hotels.com guest review