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Sheraton Grand Chicago

Riverfront hotel with 3 restaurants, near Michigan Avenue

  • Free WiFi in lobby
From
NZ$337

Image gallery

  • Terrace/Patio
  • Terrace/Patio
  • Indoor Pool
  • Junior Suite, 1 Bedroom, Non Smoking - City View
  • Terrace/Patio
Terrace/Patio. Image 1 of 81.
1 / 81Terrace/Patio
301 E North Water St, Chicago, 60611, IL, United States of America
8.4.Very good.
  • The hotel location is excellent. The walk score is 10/10 but the all the staff is not…

    Sep 17, 2021

  • Great location. Easily accessible from O'Hare and to anywhere in the city. Lovely vibe by…

    Sep 16, 2021

See all 1,273 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Marriott) and SafeStay (AHLA - USA) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Safe
Dining options
Shopping
  • Free WiFi
  • Parking available
  • Pool
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 1218 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • 3 restaurants and 2 bars/lounges
  • Indoor pool
  • Breakfast available

For families

  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Free toiletries
  • Terrace
  • Daily housekeeping
  • Iron/ironing board

What’s around

  • In Near North Side
  • Michigan Avenue - 7 min walk
  • Navy Pier - 13 min walk
  • Millennium Park - 15 min walk
  • John Hancock Center - 16 min walk
  • Art Institute of Chicago - 19 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Room, 2 Double Beds, Non Smoking
  • Room, 1 King Bed, Non Smoking
  • Room, 2 Double Beds, Non Smoking, River View
  • Room, 1 King Bed, Non Smoking, River View
  • Club Room, 2 Double Beds, Non Smoking
  • Club Room, 1 King Bed, Non Smoking
  • Family Room, 2 Double Beds, Non Smoking
  • Junior Suite, 1 Bedroom, Non Smoking
  • Executive Suite, 1 Bedroom, Non Smoking, Lake View
  • Suite, 1 Bedroom, Non Smoking, Lake View
  • Room, 1 King Bed, Non Smoking
  • Suite, 1 Bedroom, Non Smoking

What’s around

Landmarks

  • In Near North Side
  • Michigan Avenue - 7 min walk
  • Navy Pier - 13 min walk
  • Millennium Park - 15 min walk
  • John Hancock Center - 16 min walk
  • Art Institute of Chicago - 19 min walk
  • Willis Tower - 29 min walk
  • John G. Shedd Aquarium - 38 min walk
  • Soldier Field - 43 min walk
  • Lincoln Park Zoo - 2.4 mi / 3.9 km
  • Wrigley Field - 6.3 mi / 10.1 km

Getting around

  • Chicago O'Hare International Airport (ORD) - 23 min drive
  • Chicago Midway Airport (MDW) - 17 min drive
  • Chicago, IL (PWK-Chicago Executive) - 31 min drive
  • Millennium Station - 13 min walk
  • Chicago Van Buren Street Station - 22 min walk
  • Chicago Museum Campus-11th Street Station - 3 min drive
  • Grand Station (Red Line) - 11 min walk
  • Randolph-Wabash Station - 13 min walk
  • State Station - 13 min walk
Profile: Streeterville

Profile: Streeterville

No visit to Streeterville, located east of the Magnificent Mile, would be complete without stopping off to explore the family fun fest that is Navy Pier. You’ll have a ball at Chicago’s top attraction with amusements including a Ferris wheel and fairground carousel, an Imax theater, and the Chicago Children’s Museum.

In summer, you can spend lazy days relaxing in the sun on Ohio Street Beach, or meandering through one of Chicago’s hidden gems—the urban oasis of Olive Park. If you’re in the mood for some nostalgia, pay a visit to the harbor to see Chicago’s last remaining lighthouse.

map
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301 E North Water St, Chicago, 60611, IL, United States of America

At a glance

Hotel size

  • This hotel has 1,218 rooms
  • This hotel is arranged over 34 floors

Arriving/leaving

  • Check-in time 4:00 PM-midnight
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets stay free (dogs only)
  • Restrictions apply*
  • 1 per room (up to 75 lbs)

Internet

  • Free WiFi in public areas
  • WiFi in rooms*

Parking

  • Onsite self parking (USD 63 per day; includes in/out privileges)
  • Onsite valet parking (USD 73 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Continental breakfast daily (surcharge)
  • 3 restaurants
  • 2 bars/lounges
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)

Things to do

  • Indoor pool
  • Pool sun loungers
  • 24-hour fitness facilities
  • Golfing nearby

Working away

  • Business center
  • Number of meeting rooms - 43
  • Conference space
  • Conference space size (feet) - 125000
  • Conference space size (meters) - 11613
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Elevator
  • Safe-deposit box at front desk
  • Terrace

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Braille signage
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Low-height counters/sink
  • Height-adjustable showerhead
  • Grab bar - near toilet
  • Lever door handles

Languages Spoken

  • English
  • French
  • Italian
  • Portuguese
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Pillowtop mattress

Freshen up

  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Netflix
  • Pay movies
  • Cable TV channels

Stay connected

  • Desk
  • WiFi (surcharge)
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Shulas Steak House - This steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar.

LB Bistro and Patissere - This bistro specializes in American cuisine and serves breakfast and lunch. Open daily.

Link - This café specializes in American cuisine and serves breakfast and lunch. Open daily.

Chicago Burger Company - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

ChiBar - This bar specializes in American cuisine and serves dinner and light fare. Open daily.

Fees & policies

Optional extras

  • WiFi is available in guestrooms for USD 14.95 per day (rates may vary)
  • Continental breakfast is offered for an extra charge of USD 29 per person (approximately)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra bedsPay at property

  • Rollaway beds are available for USD 25.0 per night

PetsPay at property

  • Service animals exempt from fees
  • Contact the property at the number on the booking confirmation for details on pet restrictions

ParkingPay at property

  • Self parking costs USD 63 per day with in/out privileges
  • Valet parking costs USD 73 per day with in/out privileges
  • Parking height restrictions apply

Pool, spa & gym (if applicable)Pay at property

  • Pool access available from 7:00 AM to 10:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted.

Also known as

  • Sheraton Chicago Hotel & Towers
  • Sheraton Chicago Towers
  • Chicago Sheraton
  • Sheraton Grand Chicago Hotel
  • Sheraton Grand Chicago
  • Sheraton Grand Chicago Hotel
  • Sheraton Grand Chicago Chicago
  • Sheraton Grand Chicago Hotel Chicago

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Sheraton Grand Chicago does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs USD 63 per day. Valet parking costs USD 73 per day.
  • Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 10:00 PM.
  • Yes, dogs stay free, with a limit of 1 per room and maximum weight of 75 lbs per pet. Service animals are exempt from fees.
  • You can check in from 4:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
  • Yes, there are 3 onsite restaurants, featuring alfresco dining and American cuisine. Nearby restaurants include Howells & Hood (3-min walk), Niu Japanese Fusion (4-min walk), and Shula's Steak House (4-min walk).
  • Sheraton Grand Chicago has 2 bars and an indoor pool, as well as a 24-hour fitness center.
8.4.Very good.
  • 8.0.Very good

    I would stay there again.

    We stayed 2 nights in this hotel. We asked for an early check in and they allowed us to for an additional $30 each room. The hotel was clean, valet and bell boys were helpful and polite. Ecspecially with reccomending dining options and arranging for a cab. The bar was pricey and due to covid there was no room service. The refridherator has a sticker on it that days it is not cold enough to keep cerrain foods or medication cold enough but to call down and let them know if one is needed for those items. The beds did not have blankets on them, they had 2 flat sheets instead. I called down one night for a blanket to be sent up and it never showed up. Overall, the hotel is very clean, in a better part of town, beautiful scenery, and i wpuld stay there again.

    Hollie, 2 night business trip, Sep 15, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great location Great service Great price

    Nicholas, 1 night trip, Sep 6, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    This is a reasonably priced hotel in a good location, but the rooms are small, and bathrooms are tiny; expect to have to pay extra or take extra effort for the things that lesser hotels give you free, such as a mini-fridge, microwave, Internet and breakfast.

    Krishnan, 3 night family trip, Sep 3, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Chicago

    Great check in. We were able to check in early after our red-eye flight. The staff were very accommodating and the area was safe and full of great restaurants and places to hang out.

    Michele, 3 night family trip, Sep 3, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great location!!! Walking distance near everything.

    Gabriella, 3 night family trip, Sep 3, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great stay. Great location.

    Husband and I had a mini vaca to Chicago. Overall was a great stay. Hotel was great location to walk every where we wanted to go. Parking I feel is rather high for 24 hour time frame. $63 a day. All employees we came in contact with were very friendly and courteous. Housekeeping was early the first day. Second day they did not show up until 4 pm but still provides us with what we needed. Great experience. Will stay again if ever back in Chicago.

    Brittney, 3 night trip, Aug 30, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    The hotel front, back and lobby looked great. We love the river walk right in the back of the hotel. Our room was normal looking, more like 2.5 star hotel room rather than 4 star. The bathroom always have a strange smell. Our fridge did not work.

    Van, 1 night family trip, Aug 29, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    I'd stay again

    Hotel was nice. Staff was friendly. Room was clean and comfortable. Our room was over looking the river. Only thing the refrigerator wasn't working in my room.

    Ronald, 2 night trip, Aug 27, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    There was trash left behind the curtains and the refrigerator did not work.

    Jennifer, 2 night trip, Aug 20, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    They staff and hotel was wonderful with a great view.

    Jamel, 1 night trip, Aug 14, 2021

    Verified Hotels.com guest review

See all 1,273 reviews