All properties in Jacksonville, Florida, United States of America

Omni Jacksonville Hotel

Riverfront hotel with outdoor pool, near Times-Union Center for the Performing Arts

  • Free WiFi in lobby

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  • Pool
  • Pool
  • Rooftop Pool
  • Rooftop Pool
  • Pool
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245 Water St, Jacksonville, 32202, FL, United States of America
8.2.Very good.
  • Excellent check in staff. Very clean room and excellent linens/ bedding

    Jun 12, 2021

  • The front desk would not allow you to check in until exactly 3:00 which created a line…

    Jun 12, 2021

See all 1,615 reviews

Official standards

This property advises that it adheres to SafeStay (AHLA - USA) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Easy parking
  • Free WiFi
  • Parking available
  • Pool
  • Bathtub
  • Non-smoking
  • Gym

Property highlights

Main amenities

  • 354 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • 24-hour fitness center
  • Valet parking

For families

  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Television
  • Free toiletries

What’s around

  • In Downtown Jacksonville
  • Florida Theatre - 10 min walk
  • Times-Union Center for the Performing Arts - 1 min walk

Enter dates for 2 guests

  • Deluxe Double Room, 2 Double Beds
  • Deluxe Room, 1 King Bed
  • Deluxe Double Room, 2 Double Beds, Accessible
  • Executive Suite, 1 King Bed
  • Premier Room, 1 King Bed, River View
  • Deluxe Room, 2 Double Beds, Accessible
  • Deluxe Room, 1 King Bed, Accessible
  • Executive Room, 1 King Bed, River View
  • Premier Room, 2 Double Beds, River View
  • Suite, 1 King Bed (Hospitality Suite)
  • Premier Room, 1 King Bed

What’s around


  • In Downtown Jacksonville
  • Florida Theatre - 10 min walk
  • Times-Union Center for the Performing Arts - 1 min walk

Getting around

  • Jacksonville International Airport (JAX) - 18 min drive
  • Jacksonville, FL (CRG-Jacksonville Executive at Craig) - 23 min drive
  • Jacksonville Station - 10 min drive
Profile: Downtown Jacksonville

Profile: Downtown Jacksonville

Downtown Jacksonville is the city’s urban core, with a resounding buzz that’s worlds away from the laid-back vibes found in Beach Cities. Sandwiched between skyscrapers and the St. Johns River, Downtown’s north and south banks are home to an array of Fortune 500 HQs, boutique bars, and world-class museums.

Not to mention high-end eateries. Ethnic, eclectic, or epicurean? The choice is yours. Catch the Jackson Jaguars kick off at the Sports Complex, stroll along 5.6 miles of scenic riverfront, and admire some of the region’s best art at the dozens of independent galleries and studios.

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245 Water St, Jacksonville, 32202, FL, United States of America

At a glance

Hotel size

  • This hotel has 354 rooms
  • This hotel is arranged over 16 floors


  • Check-in time 3 PM-2:00 AM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required


  • Pets allowed (dogs and cats only)*
  • Restrictions apply*
  • Up to 25 lbs


  • Free WiFi in public areas
  • WiFi in rooms*


  • Onsite self parking (USD 14.00 per night)
  • Onsite valet parking (USD 25 per night; includes in/out privileges)
  • Onsite RV/bus/truck parking (fees apply)

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)

Things to do

  • Outdoor pool
  • Pool sun loungers
  • 24-hour fitness facilities
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Fitness facilities
  • Use of nearby fitness center (discount)

Working away

  • 24-hour business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 14000
  • Conference space size (meters) - 1301
  • Conference center
  • Computer station


  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop


  • Number of buildings/towers - 1
  • Year Built - 1987
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk


  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Assistive listening devices available

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer

Be entertained

  • 42-inch LCD TV
  • Pay movies
  • Premium TV channels

Stay connected

  • Desk
  • WiFi (surcharge)


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


JBar - This bar specializes in American cuisine and serves lunch and dinner. Happy hour is offered.

Juliettes Bistro - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Open daily.

Small print

Also known as

  • Hotel Omni Jacksonville
  • Jacksonville Omni
  • Jacksonville Omni Hotel
  • Omni Hotel Jacksonville
  • Omni Jacksonville
  • Omni Jacksonville Hotel
  • Omni Jacksonville Hotel Hotel
  • Omni Jacksonville Hotel Jacksonville
  • Omni Jacksonville Hotel Hotel Jacksonville

Optional extras

Self parking costs USD 14.00 per night

Valet parking costs USD 25 per night with in/out privileges

Rollaway beds are available for USD 25 per night

Pets are allowed for an extra charge of USD 150.00 per accommodation, per stay

Service animals exempt from fees

WiFi is available in guestrooms for USD 9.95 per 24-hour period (rates may vary)


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions, contact the property at the number on the booking confirmation.

Pool access available from 7:00 AM to 9:00 PM.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

Breakage deposit: USD 50 per day

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, Omni Jacksonville Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs USD 14.00 per night. Valet parking costs USD 25 per night. RV/bus/truck parking is available.
  • Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 9:00 PM.
  • Yes, cats and dogs are welcome, with a maximum weight of 25 lbs per pet. There's a charge of USD 150.00 per accommodation, per stay. Service animals are exempt from fees.
  • You can check in from 3 PM - 2:00 AM. Check-out time is noon. Contactless check-out is available.
  • Yes, JBar offers American cuisine. Nearby restaurants include Fionn MacCool's (6-min walk), Zodiac Bar and Grill (6-min walk), and Pho A Noodle Bar (7-min walk).
  • No, this hotel doesn't have a casino, but bestbet Orange Park (24-min drive) is nearby.
  • Have fun with activities like cycling, boat tours, and hiking, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a 24-hour fitness center.
8.2.Very good.
  • 8.0.Very good

    Decent stay for the money

    Decent stay for the money, recently updated I would guess, good restaurant right in front, outside pool was welcome on a hot afternoon. It was all we needed the night prior to our flight home, about 30 min fri JAX.

    Michael, 1 night trip with friends, Jun 5, 2021

    Verified guest review

  • 8.0.Very good

    Surprisingly dissapointed

    The room was beautiful but EVERYTHING was extremely an asthmatic with a dust allergy it made it a bit uncomfortable.The Valet is 25 /Day and extremely short staffed .there was a long wait whether you called ahead or not.No microwaves in the room??? Which that was a first in Years to see.Just minor enhancements need to be made

    Sonya, 2 night trip, Jun 4, 2021

    Verified guest review

  • 6.0.Good

    Beds are very old and uncomfortable.

    Cynthia, 2 night trip with friends, Jun 4, 2021

    Verified guest review

  • 6.0.Good

    Poor housekeeping

    Housekeeping is very slack and unprofessional. Tub was not cleaned out, there was hair and left over residue.

    Sideo, 3 night family trip, Jun 3, 2021

    Verified guest review

  • 10.0.Exceptional

    It was amazing. We enjoyed every minute of it.

    Yared, 1 night family trip, Jun 2, 2021

    Verified guest review

  • 4.0.Fair

    Definitely not worth the stay

    This was rated as an 8.6 hotel, I give it a 2.0, breakfast service was terrible, my shower was constantly running for 5 days after I told them it was running, I couldn’t shut it off. There is a small “convenience” store but very minimal of anything. Not worth the aggravation.

    5 night business trip, May 31, 2021

    Verified guest review

  • 6.0.Good

    Not what I was hoping for

    Check in sucked. Arrived at 3. There was a long line. Which was expected since there was an event. After almost an hour in line, I get to the counter and get ignored for about 10 minutes while I watch 3 partys that were behind me get checked in. Then when I finally get helped Im told my room (that I already paid for) was not ready. I explained how that was not acceptable. Without any words or explanation I get a room. It wasnt ready until I said something. Hmm. I paid for a king bed with a city view. The room was 2 doubles and not a city view. Just a parking lot view. The outlets by the bed do not work.

    Brandon, 1 night trip, May 30, 2021

    Verified guest review

  • 8.0.Very good

    Check in process not so great.

    After waiting in a half hour long line (not the hotels fault, just setting the stage) I get to the front of the line around 4:45-5pm. The lady at the desk informs me that my room is not ready. Come back in 30 minutes-hour. I do. Wait through a not as long line. Complete the check-in process and get to my room. It is not the room I ordered, I ordered a deluxe king room with pullout couch and am greeted by two double beds. Not ideal for me and my wife's night out. Wait in the line again. 3rd times a charm. Finally i get the correct room. After that mishap on the front end, everything else was great. Very nice room and comfortable.

    Lydia, 1 night trip, May 30, 2021

    Verified guest review

  • 6.0.Good

    They were extremely rude and dismissive! One person told me I could early check in and when I got there they told me we couldn’t. We drove 6.5 hours just to have to wait and drive around for another 4 before we could check in. They put a hold on my credit card for $1350 (they charged it twice).... zero empathy for my situation or lack of knowledge that the other person I spoke with had. 2 children traveling ... dirty sheets and no towels to shower in the room

    Shakia, 2 night trip, May 29, 2021

    Verified guest review

  • 6.0.Good

    was not that nice, no breakfast, no coffee included and no microwave

    kevin, 2 night trip with friends, May 29, 2021

    Verified guest review

See all 1,615 reviews