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3.5-star hotel in Civic Center with restaurant and bar/lounge
Overall it was good. Pictures of the pool and back area are deceiving. The back area…
Apr 10, 2021
Everything was good except for front end service terrible, no one toll me about facility…
Apr 10, 2021
Remember, collect 10 stamps, get 1 reward* night
Cooked-to-order breakfast is offered for an extra charge of MXN 199 for adults and MXN 199 for children (approximately)
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.
Individually-wrapped food options are available through room service.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.This property accepts credit cards, debit cards, and cash.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
The check in was horrible about 3 hours to check in,2 host were veryyyy slowww took 1 hour per guest to check in. Wasted half day in line to check in bad service .No apology,key didn’t work had to go get a new one bad stay.
Diego, 2 night family trip, Apr 9, 2021
Verified Hotels.com guest review
The hotel is very clean and very nice and all the staff is clean and helpful because we really don't speak a lot of Spanish but they always help us and they even have a good restaurant there it's a great place and it's located by everything that you need great hotel we will stay there many times more
John, 1 night family trip, Apr 1, 2021
Verified Hotels.com guest review
It was great like in the past
David, 2 night family trip, Mar 27, 2021
Verified Hotels.com guest review
Thank you America and Danitzia (Baristas) for the delicious cappuccino!
Miguel, 3 night family trip, Mar 12, 2021
Verified Hotels.com guest review
For reservations needs do not bother typing in the request, call. Have 4 little ones so requested a crib, fridge, and joining rooms all requests were ignored. The stay is comfortable just had an incident with a piece of equipment falling on my husbands head. Didn’t even receive an apology for it. I know it was not their fault but I was frightened to know it could’ve fallen on my toddler’s heads.
Crystal, 2 night family trip, Mar 12, 2021
Verified Hotels.com guest review
I had booked a king size and when I got there they only had rooms with full size beds. They were hard and uncomfortable and on one of the beds the sheets were stained. The stay was cheap so I guess you get what you paid for.
Diane, 1 night trip, Feb 14, 2021
Verified Hotels.com guest review
Overpriced breakfast that’s usually included with most hotels
2 night family trip, Jan 30, 2021
Verified Hotels.com guest review
Everything was clean. Room had very slight wear and tear in the bathroom and the sheets probably couldve used a bit more time in the drier as they smelled somewhat humid. Other than that my 7 year old and I loved it and will most likely be returning.
1 night family trip, Jan 16, 2021
Verified Hotels.com guest review
Its not what i expected it to be.Online pictures must of had a filter cause our room didnt look as nice for the price we paid it wasnt worth staying there
Unknown, 1 night romance trip, Jan 9, 2021
Verified Orbitz guest review
I usually stay here or at fiesta inn.everything is fine exept tvs are too small..the wood were the tv was mounted is bigger than the tv lol
Charles, 2 night family trip, Jan 8, 2021
Verified Hotels.com guest review