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1 room, 2 adults

The Pelham London - Starhotels Collezione , London, United Kingdom

5-star5 stars
15 Cromwell Place, South Kensington, London, England, SW7 2LA, United Kingdom

Luxury hotel with 2 bars/lounges, near Natural History Museum
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
Location
Great location
Service
Fantastic service
Vibe
Awesome vibe
Room
Great room

The Pelham London - Starhotels Collezione , London, United Kingdom

  • Superior Double Room
  • Deluxe Double Room
  • Deluxe Triple Room
  • Executive Double Room
  • Junior Suite
  • King Suite
  • The Mews Suite

What’s around The Pelham London - Starhotels Collezione , London, United Kingdom

Landmarks

  • In London City Centre
  • Natural History Museum - 3 min walk
  • Victoria and Albert Museum - 4 min walk
  • Imperial College London - 6 min walk
  • Harrods - 12 min walk

Getting around

  • Heathrow Airport (LHR) - 30 min drive
  • Gatwick Airport (LGW) - 70 min drive
  • London City Airport (LCY) - 25 min drive
  • Kensington (Olympia) Station - 4 min drive
  • London Imperial Wharf Station - 4 min drive
  • Battersea Park Station - 5 min drive
  • South Kensington Underground Station - 1 min walk
  • Gloucester Road Underground Station - 9 min walk
  • Knightsbridge Underground Station - 16 min walk

At a glance

Key facts

Hotel size

  • This hotel has 52 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is 11 AM
  • Express check-in/out
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in rooms

Transport

Parking

  • No parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Full breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • 24-hour room service
Things to do
  • 24-hour fitness facilities
Working away
  • Business center
  • Meeting rooms
  • Conference space size (feet) - 570
  • Conference space size (meters) - 53
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Elevator
  • Safe-deposit box at front desk
  • Fireplace in lobby
Languages Spoken
  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Bidet
  • Designer toiletries
  • Hair dryer
Be entertained
  • 36-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

La Trattoria - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

The Pelham London - Starhotels Collezione , London, United Kingdom’s small print

Also known as

  • Hotel Pelham
  • The Pelham Starhotels Collezione
  • The Pelham London - Starhotels Collezione Hotel
  • The Pelham London - Starhotels Collezione London
  • The Pelham London - Starhotels Collezione Hotel London
  • Pelham Hotel London
  • Pelham London
  • Pelham Starhotels Collezione Hotel London
  • The Pelham Hotel London, England
  • Pelham Starhotels Collezione Hotel
  • Pelham Starhotels Collezione London
  • Pelham Starhotels Collezione
  • The Pelham Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast and through room service.

Optional extras

Full breakfast is offered for an extra charge of GBP 24 for adults and GBP 12 for children (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Pelham London - Starhotels Collezione , London, United Kingdom

  • Does The Pelham London - Starhotels Collezione offer free cancellation for a full refund?
    Yes, The Pelham London - Starhotels Collezione does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is The Pelham London - Starhotels Collezione currently open?
    This property is closed from March 25 2020 to August 31 2020 (dates subject to change).
  • Is parking offered at The Pelham London - Starhotels Collezione ?
    Sorry, there's no parking at The Pelham London - Starhotels Collezione .
  • Are pets allowed at The Pelham London - Starhotels Collezione ?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at The Pelham London - Starhotels Collezione ?
    You can check in from 3:00 PM to midnight. Check-out time is 11 AM.
  • Are there restaurants at or near The Pelham London - Starhotels Collezione ?
    Yes, there's an onsite restaurant that serves Italian cuisine.
  • What is there to do near The Pelham London - Starhotels Collezione ?
    Recommended spots to visit include Natural History Museum (3-min walk) and Victoria and Albert Museum (4-min walk), along with Imperial College London (6-min walk) and Harrods (12-min walk).

Recent reviews

Fabulous 8.8 From 377 reviews

Good 6.0
Reasonable, but dated.
While the lobby and bar area of the hotel were really quite swish, the rooms and overall decor of the hotel was tired and dated. The rooms were of reasonable size, but nothing in comparison to competing hotels in the area.
Andrew J, gb4 night trip
Exceptional 10.0
Wonderful location
The location of the hotel is perfect. There is an Underground station right across the street. The Natural History Museum was a block away. The hotel itself is an older building. It has plenty of charm but also some evidence of moisture damage to the woodwork in the bathroom. The room was fine, everything that was needed was there. The concierge tried to be helpful but seemed inexperienced. Staff was friendly and helpful.
us3 night trip
Exceptional 10.0
The Pelham - The Place I will Stay at again.
Really enjoyed this hotel stay. It's a comfortable hotel with attentive staff. The room is spacious, nice-smelling, clean, with a spacious (for UK/Europe) and clean bathroom. Water pressure could be higher but it was serviceable. Nice touches include Red apples and Red chocolates at the Front Desk, which is serviced 24-hours a day. Complimentary umbrellas at the main entrance are really helpful in London's wet weather. Classic interiors and common spaces like the drawing room add a touch of class.It's very well-located just opposite South Kensington underground station, with plenty of eateries all around including burgers, cafes, Pret A Manger, Paul's, Pizza.
sg5 night family trip
Exceptional 10.0
I love The Pelham! 4th time I’ve stayed and it is great.
Leslie, us2 night family trip
Exceptional 10.0
Lovely hotel in great location.
This is a lovely hotel with kind, attentive staff. Awesome location near the museums. The South Kensington Underground station is across the street with direct service to Heathrow. We'll be back.
Trina, us2 night trip
Exceptional 10.0
Home away from home!
It’s a home away from home for me! Five stars! The service is amazing you feel like you’re in a home! Each rooms decor is different you feel like you’re in a whole new world each time you stay! Highly recommended! I always come back! The location is perfection! The staff beyond friendly! The decor to die for! I love it here!
Courtenay, us1 night trip
Exceptional 10.0
Fantastic!
Fabulous cozy boutique hotel in a great location. Highly recommended!
Sara, us1 night trip
Exceptional 10.0
Lovely stay again
Lovely quiet room (although a view would have been nice) Friendly helpful staff, such a great location opposite South Kensington tube Our favourite hotel in London
Donna, gb2 night trip
Exceptional 10.0
South Kensington Gem
Wonderful, quiet and comfortable place to stay in South Kensington. This was my second time in the last 3 months - I have already booked next stay. highly recommended
Leslie, ie2 night trip
Fair 4.0
Not recommended
Let’s start with the positives: it’s located centrally and near South Kensington station so it was very easy to get around London. The bellmen/concierge are polite and very helpful. The room was not clean - there were visible marks on the toilet covers and I had to cover the seat with toilet paper each time I used it - the bathtub was clogged and filled with sludge after each use - horrible!! The guests in the room above me would walk around and make noise at 2-4am in the morning which awoke me each night of my stay. I called reception and requested that someone speak to them about minimizing the noise, no one did. I asked for the hotel manager to be made aware so we could discuss the following day, despite assurances that they would - no one contacted me again. No complimentary water in the suites until turndown service which I missed for two days due to late meetings. Upon checkout, the reception attendant didn’t even ask me how my stay was...this is considered a 5-star hotel...in what universe?
ca3 night business trip

The Pelham London - Starhotels Collezione , London, United Kingdom

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