Novotel Melbourne on Collins

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Indoor pool
Indoor pool
Indoor pool
Room

Overview of Novotel Melbourne on Collins

UNESCO Sustainable Travel Pledge

Novotel Melbourne on Collins

4.5 star property
Luxury hotel with 1 indoor pools, connected to a shopping center, near Collins Street

8.4/10 Very good

975 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
  • Refrigerator
The price is $256
Price available on 13/06/2022
Map
270 Collins Street, Melbourne, VIC, 3000
Main amenities
  • 380 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Breakfast available
  • Fitness center
  • 24-hour room service
  • Coffee shop/cafe
  • In-room childcare
  • 24-hour business center
  • Conference center
  • 5 meeting rooms
For families
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Melbourne Central Business District
  • Collins Street - 1 min walk
  • Flinders Lane - 2 min walk
  • Regent Theatre - 3 min walk
  • Bourke Street Mall - 5 min walk
  • Federation Square - 6 min walk
  • Melbourne Central - 9 min walk
  • Melbourne Arts Centre - 10 min walk
  • Eureka Skydeck 88 - 10 min walk
  • Her Majesty's Theatre - 11 min walk
  • National Gallery of Victoria - 12 min walk

Getting around

  • Melbourne Airport (MEL) - 20 min drive
  • Melbourne, VIC (MEB-Essendon) - 24 min drive
  • Avalon Airport (AVV) - 42 min drive
  • Flinders Street Station - 6 min walk
  • Showgrounds Station - 9 min drive
  • Southern Cross Station - 15 min walk
  • Melbourne Central Station - 10 min walk
  • Parliament Station - 13 min walk
  • Flagstaff Station - 15 min walk

About this property

Novotel Melbourne on Collins

Novotel Melbourne on Collins offers a fantastic location, putting you just a 5-minute walk from Collins Street and Regent Theatre. The indoor pool is a great spot to take a dip, and guests can grab a bite to eat at Lane Restaurant, which serves local cuisine and is open for breakfast, lunch, and dinner. A bar/lounge and a fitness center are other highlights, and rooms at this luxurious hotel offer up nice touches like pillow menus and down comforters. Fellow travelers say great things about the restaurant and location. Public transportation is just a short walk: Melbourne Central Station is 10 minutes and Parliament Station is 13 minutes.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 380 rooms
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - anytime
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas (5-device limit)
  • Free WiFi in rooms (speed: 500+ Mbps (good for 6+ people or 10+ devices); 5-device limit)

Parking

  • Offsite parking within 2953 ft (AUD 30 per day)

Other information

  • Smoke-free property
  • No stag/bachelor or hen/bachelorette parties

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:00 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Taking the kids

  • Children stay free
  • Childcare in room (surcharge)
  • Grocery/convenience store
  • Children's menu

What to do

  • Shopping
  • Bicycle rentals nearby

Working away

  • 24-hour business center
  • 5 meeting rooms
  • Computer station
  • Conference center (7016 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas

Facilities

  • 1 building/tower
  • Built in 1992
  • ATM/banking
  • Safe-deposit box at front desk
  • Fitness center
  • An indoor pool
  • Shopping mall on site

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant

Languages spoken

  • Afrikaans
  • Chinese (Mandarin)
  • English
  • French
  • German
  • Japanese
  • Korean
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 500+ Mbps (good for 6+ people or 10+ devices) and 5-device limit)
  • Phone
  • Desk chair

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Local maps

Special features

Dining

Lane Restaurant - This restaurant specializes in local cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Lane Cafe and Bar - This café serves breakfast, brunch, and lunch. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Deposit: AUD 100 per night

Optional extras

  • Breakfast costs between AUD 35 and AUD 35 for adults, and AUD 0 and AUD 35 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)
  • Credit card charges are subject to an extra charge of 1.3 percent

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for AUD 80 per day

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Parking is available nearby and costs AUD 30 per day (2953 ft away)

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 6 AM to 10 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Melbourne Collins
Melbourne Novotel
Melbourne Novotel Collins
Novotel Collins
Novotel Collins Hotel
Novotel Collins Hotel Melbourne
Novotel Collins Melbourne
Novotel Melbourne
Novotel Melbourne Collins
Accor Melbourne On Collins
Novotel Melbourne On Collins Hotel Melbourne
Novotel Melbourne Collins Hotel
Novotel Melbourne on Collins Hotel
Novotel Melbourne on Collins Melbourne
Novotel Melbourne on Collins Hotel Melbourne

Frequently asked questions

Overall score and ratings

8.4

Very good

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.1/10

Eco-friendliness

10/10 Exceptional

Michael, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Comfortable and great location
Check in was easy, room clean and comfortable. Pool could have been warmer. Breakfast buffet was excellent and set us up for the day. Would have been nice to have had access to newspapers to read with breakfast.
Kelly, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Comedy Festval
Location was ideal to attend my event. Breakfast range was sufficientfr any appetite.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

It was great we got up graded to deluxe king bed and it was very comfortable. It's close to the theatres and easy to get around.
Kim, 1-night trip
Verified Hotels.com guest review

8/10 Very good

David, 3-night trip
Verified Hotels.com guest review

4/10 Fair

Overall: disappointing
I had staid at this Novotel several times in the past (but had not been in Melbourne for about 5 years prior to this particular stay). It may be knock-on effects from pandemic business conditions, but I don’t think I’ll be staying here again. The bed linens are … odd. Not using a duvet cover, but just layers of sheets is not great. The loud sounds of drilling and hammering are not great. Most annoying is the lack of air flow and housekeeping (presumably) sprayed copious amounts of awful “air freshener” so strong you can taste it in the air. And this was *outside* my room. I rang the desk to confirm no housekeeping for my room and the staff member seemed put out to even have to be answering the desk phone. An accumulation of minor annoyances is enough to put customers off. The CBD is filled with hotels. I’ll take my business elsewhere in future, and the likelihood that Novotel on Collins won’t care is a great example of why. Air conditioning is good.
4-night trip
Verified Hotels.com guest review

6/10 Good

Checkin was unnecessarily long, not enough staff on. Breakfast was really disappointing. Some menu items not available, had to wait in lines, didn't enjoy. No where as good as in past visits. Bed in room was a double bed (1228) and not queen as paid for when booked. Other than location of hotel, overall disappointed and not as good as past years.
Jack, 1-night romance trip
Verified Wotif guest review

10/10 Exceptional

Amazing stuff
David, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Taran, 2-night trip
Verified Expedia guest review

8/10 Very good

Great position in cbd, 15 min walk from Princess theatre. Staff were very helpful and friendly. Pool lovely. Great buffet breakfast
Julia, 1-night family trip
Verified Wotif guest review