Skip to main content.
All properties in Sydney, New South Wales, Australia
1 room, 2 adults

Shangri-La Hotel, Sydney

5-star5 stars
176 Cumberland Street, Sydney, NSW, 2000, Australia

Luxury hotel with spa, near Museum of Contemporary Art
  • Free WiFi

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Fantastic, but hotel entrance is too steep, please consider getting an escalator.Mar 1, 2020
  • Great location easy walk to everything. Nice big rooms, huge bathrooms with a bath. Good…Sep 30, 2019

Shangri-La Hotel, Sydney

from NZ$272
  • Deluxe Darling Harbour 1 King
  • Deluxe Darling Harbour 2 Twins
  • Deluxe Harbour Bridge King Room
  • Deluxe Harbour Bridge Twin Room
  • Deluxe Opera House, Room, 1 King Bed, City View
  • Deluxe Opera House, 2 Twin Beds, City View
  • Executive Darling Harbour 1 King, High Floor
  • Executive Darling Harbour 2 Twins, High Floor
  • Executive Sydney Harbour View 2 Twins, High Floor
  • Executive Opera House City View Room, 1 King Bed, High Floor
  • Executive Opera House City View 2 Twins, High Floor
  • Horizon Premier Sydney Harbour 1 King, Lounge Access, High Floor
  • Executive Sydney Harbour View 1 King, High Floor
  • Harbour Bridge Suite
  • Horizon Darling Harbour View 1 King, Lounge Access, High Floor
  • Horizon Sydney Harbour View 1 King, Lounge Access, High Floor
  • Horizon, Sydney Harbour Suite, 1 King Bed, Lounge Access, Harbor View High Floor
  • Premier Harbour Bridge King Room
  • Horizon Opera House City View 1 King, Lounge Access, High Floor
  • Ambassador Suite, Lounge Access, High Floor
  • Horizon Club Spa Suite 1 King, Lounge Access, High Floor
  • Horizon Suite, 1 King Bed, Lounge Access Tower High Floor
  • Suite, Business Lounge Access, Harbor View (Governor, High Floor)
  • Presidential Suite, Business Lounge Access, Harbor View (High Floor)
  • Royal Suite, Business Lounge Access, Harbor View (High Floor)
  • Executive Sydney Harbour View Suite 1 King, Lounge Access, High Floor
  • Grand Premier Sydney Harbour View 1 King, High Floor

What’s around Shangri-La Hotel, Sydney


  • In Sydney Central Business District
  • Circular Quay - 4 min walk
  • Sydney Harbour Bridge - 12 min walk
  • Sydney Opera House - 15 min walk
  • Sydney Tower - 16 min walk
  • Royal Botanic Gardens - 19 min walk
  • The Rocks Markets - 6 min walk
  • Museum of Contemporary Art - 4 min walk

Getting around

  • Sydney Airport (SYD) - 25 min drive
  • Sydney Circular Quay Station - 7 min walk
  • Sydney Milsons Point Station - 24 min walk
  • Exhibition Centre Station - 29 min walk
  • Wynyard Station - 6 min walk
  • Martin Place Station - 14 min walk
  • Town Hall Station - 17 min walk

At a glance

Key facts

Hotel size

  • This hotel has 564 rooms
  • This hotel is arranged over 36 floors


  • Check-in time starts at 3 PM
  • Check-out time is 11 AM
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6 -11 years old will receive 50% off the adult breakfast price.
This property enforces a strict dress code in Blu Bar on 36 restaurant.
Please note: Altitude Restaurant is open limited days and hour. Dining is available by reservation only and meals must be pre-paid.
The valet parking fee is AUD 85 per day for vehicles under 82.6 inches (2.1 meters) high.

Required at check-in

  • Credit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • Up to 11 children stay free when occupying the parent or guardian's room, using existing bedding


  • Pets not allowed


  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms



  • Secured covered onsite valet parking (AUD 85 per day; includes in/out privileges)

  • Onsite RV/bus/truck parking (fees apply)

  • Height restrictions apply for onsite parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Full breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
Things to do
  • Indoor pool
  • Pool sun loungers
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Spa tub
  • Steam room
  • Sauna
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 20452
  • Conference space size (meters) - 1900
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Number of buildings/towers - 1
  • Year Built - 1992
  • Elevator
  • ATM/banking
  • Terrace
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
Languages Spoken
  • Chinese
  • English
  • Japanese

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
Be entertained
  • TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features


CHI The Spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open select days. Guests under 16 years old are not allowed in the spa.


Altitude Restaurant - This restaurant serves breakfast, brunch, lunch, and dinner. Reservations are required.

Blu Bar on 36 - Onsite cocktail bar. Reservations are required. Open daily.

Shangri-La Hotel, Sydney’s small print

Also known as

  • Hotel Shangri-La Sydney
  • Sydney Shangri-La Hotel
  • Shangri La Sydney
  • Shangri La Hotel Sydney
  • Shangri-La Hotel, Sydney Hotel
  • Shangri-La Hotel, Sydney The Rocks
  • Shangri-La Hotel, Sydney Hotel The Rocks
  • Hotel Sydney Shangri-La
  • Shangri-La Hotel Sydney
  • Shangri-La Hotel Sydney The Rocks
  • Shangri-La Sydney
  • Shangri-La Sydney Hotel
  • Shangri-La Sydney The Rocks
  • Sydney Hotel Shangri-La
  • Sydney Shangri-La


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Pool access available from 8:00 AM to 7:00 PM.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests under 16 years old are not allowed in the spa.

Parking height restrictions apply.

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

Contactless check-out is available.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

Deposit: AUD 100 per night

Optional extras

Credit card charges are subject to an extra charge of 1.5 percent

Covered valet parking costs AUD 85 per day with in/out privileges

RV/bus/truck parking is available for an extra charge

Rollaway beds are available for AUD 250.0 per night

Full breakfast is offered for an extra charge of AUD 49 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Shangri-La Hotel, Sydney

  • Does Shangri-La Hotel, Sydney offer free cancellation for a full refund?
    Yes, Shangri-La Hotel, Sydney does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Shangri-La Hotel, Sydney?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Shangri-La Hotel, Sydney?
    Yes. Valet parking costs AUD 85 per day. RV/bus/truck parking is available.
  • Is there a pool at Shangri-La Hotel, Sydney?
    Yes, there's an indoor pool. Guests have pool access from 8:00 AM to 7:00 PM.
  • Are pets allowed at Shangri-La Hotel, Sydney?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Shangri-La Hotel, Sydney?
    You can check in starting at 3 PM. Check-out time is 11 AM. Express check-in and check-out and contactless check-out are available.
  • Are there restaurants at or near Shangri-La Hotel, Sydney?
    Yes, there are 2 onsite restaurants. Nearby restaurants include Belgian Beer Cafe (3-min walk), Glenmore Hotel (4-min walk), and Fortune of War (4-min walk).
  • Is there an onsite casino at Shangri-La Hotel, Sydney?
    No, this hotel doesn't have a casino, but Star Casino (10-min drive) is nearby.
  • What is there to do at Shangri-La Hotel, Sydney and nearby?
    Have fun with nearby activities like cycling and hiking, and practice your swing on the nearby golf course. Indulge in a treatment at the spa and soothe your senses in the spa tub. Shangri-La Hotel, Sydney also has an indoor pool and a sauna, as well as a steam room.

Recent reviews

Fabulous 8.8 From 2,434 reviews

Very good 8.0
All very good, handy for The Rocks, horizon lounge view amazing, service exceptional, only downside. The fridge wasn’t working so no drinks out of the mini bar
Zoe, nz4 night romance trip
Exceptional 10.0
Beautiful Hotel in a great location
nz3 night romance trip
Exceptional 10.0
Amazing views
Great hotel with amazing views. We really enjoyed our stay.
nz1 night trip with friends
Exceptional 10.0
Great stay.
We had an amazing stay. Our room has a nice view and was very clean with all the things you need provided.
April Rose, au1 night trip
Good 6.0
Wet stay in Sydney
Paid extra for breakfast, for $70+ per day. No buffet because of COVID-19 but a main plate with salad and coffee is not value for money. Anyway, it was wet, very wet.
King-wah Eric, au3 night trip
Poor 2.0
Avoid at any cost or it will cost you
Some of the worst trained reception desk employees I ever had the misfortune to deal with. It took over 20minutes to print the expenses. The hotel is actively ripping off the customer. The guts cannot get a coffee anywhere in the hotel not in the lobby or any of restaurants through out the day. The only place is room service. Ordering anything to your room carried a $10 per delivery ie more expensive that Amazon delivering from the US or Woolworth delivery a $200 order. the room service menu also include $10 delivery per ORDER so a $32 hamburger becomes $42 the price of a steak at a high quality restaurant in CBD
Hussein H, au2 night trip
Exceptional 10.0
I had a wonderful experience at the Shangri~ La hotel. Every staff member I encountered, from the valet to the check- in to the cleaning staff were delightful and eager to help! Thank you! Will recommend to my colleagues
au1 night family trip
Very good 8.0
Just loved the comfortable bed and the great view of the harbour while having breakfast
Frank, au1 night business trip
Fair 4.0
Mr griffiths
For what we paid for it was below standard Had 1 small window of opera house view everything was outdated bath was to small fir a couple the way room was set up was disappointing
Michael, au1 night trip
Poor 2.0
Stay elsewhere!!!
The service was atrocious. Where do I began even before our stay when it took 2 weeks for a response to book in a dinner reservation. I even tried to extend my stay by an additional night - once again I did not receive a timely response. The front door regulations for covid are poorly managed and therefore results in a bottle neck to renter the hotel. The dinner for my wife’s birthday - after eating and staying in many luxury hotels all over the world I expected more than to be treated like I could not afford to be dining at altitude! So much so that the restaurant charged a $1200 pre authorisation to my credit card when I charged the dinner to the room - I never gave permission for this. The service at the restaurant was lacking, very inattentive. The food was good but I certainly will not be back - not to the restaurant and definitely not to a hotel that does not value or appreciate its guests.
Scott, au2 night family trip

Shangri-La Hotel, Sydney