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Hugo & Carter's Backpackers & Motel

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Studio | Free WiFi, bed sheets
Studio | Free WiFi, bed sheets
Standard Double Room (Double with Single Bed) | Free WiFi, bed sheets
Standard Twin Room (2 Single Beds) | Free WiFi, bed sheets

Overview of Hugo & Carter's Backpackers & Motel

Hugo & Carter's Backpackers & Motel

2.0 star property
No-frills hostel in Judea

8.0/10 Very good

56 verified guest reviews

Popular amenities

  • Free parking
  • Free WiFi
  • Laundry facilities
39 Bell St, Tauranga, Bay Of Plenty, 3110

Room options

About this area

What's nearby

  • In Judea

Getting around

  • Tauranga (TRG) - 14 min drive
  • Rotorua (ROT-Rotorua Regional) - 61 min drive


  • The Burnt Fig Cafe - 4 min drive
  • Cafe Eden - 4 min drive
  • Somerset Cottage - 4 min drive
  • The Pizza Library Co. - 5 min drive
  • Quantum Vis Eatery - 5 min drive

About this property

Hugo & Carter's Backpackers & Motel

Enjoy your visit to Tauranga with a stay at Hugo & Carter's Backpackers & Motel. You'll have free perks such as WiFi and self-parking.



Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)


Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 16 rooms


  • Check-in time from 2:00 PM until 8:00 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 10:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 8:00 AM - 5:00 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free on-site self-parking
  • On-site parking is limited

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Shared microwave
  • Shared fridge


  • Front desk (limited hours)
  • Laundry facilities


  • Garden
  • Library
  • Television in common areas
  • Communal living room


  • English

Room amenities

Home comfort

  • Heating

Sleep well

  • Bed sheets provided

Freshen up

  • Shower only

Stay connected

  • Free WiFi


  • Daily housekeeping
  • Shared accommodations
  • Mobile key entry

Fees & policies

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).


Only registered guests are allowed in the guestrooms.

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Hugo & Carter's Backpackers & Motel Tauranga

Frequently asked questions

Does Hugo & Carter's Backpackers & Motel offer free cancellation for a full refund?
Yes, Hugo & Carter's Backpackers & Motel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hugo & Carter's Backpackers & Motel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hugo & Carter's Backpackers & Motel?
Sorry, pets aren't allowed.
Is parking offered on site at Hugo & Carter's Backpackers & Motel?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Hugo & Carter's Backpackers & Motel?
You can check in from 2:00 PM - 8:00 PM. Check-out time is 10:00 AM. Contactless social distancing and check-out are available.
What is there to do at Hugo & Carter's Backpackers & Motel and nearby?
Hugo & Carter's Backpackers & Motel has a garden.
Are there restaurants at or near Hugo & Carter's Backpackers & Motel?
Yes. Nearby restaurants include The Pizza Library Co. (2 mi), The Coffee Club Bethlehem Town Centre (2.1 mi) and Quantum Vis Eatery (2.2 mi).



Very good




Staff & service




Property conditions & facilities




4/10 Fair

Went out of our way to go check in and no one was available at 3pm. Multiple people queueing up to check in with no one in the office to help, even contacted the help number on the door and waited around for 20mins but no reply. Room was super hot with no fan and nearly impossible to sleep. Also had no toilet paper in our private bathroom. Only stayed there one of our 3 nights booked.
3-night trip
Verified guest review

10/10 Exceptional

Easy no hassle stay, clean & tidy, value for money
Oralee, 1-night romance trip
Verified Wotif guest review

8/10 Very good

Bernadette, 2-night trip
Verified Expedia guest review

8/10 Very good

Pleasant stay in motel unit. Suited what we needed for over fight stay.
Brett, 1-night family trip
Verified Expedia guest review

8/10 Very good

If you just need a bed to sleep in it’s convenient… other visitors were friendly staff were informative
Gaybraniyah, 2-night trip with friends
Verified Expedia guest review

8/10 Very good

Gerard, 1-night trip
Verified Expedia guest review

8/10 Very good

1-night trip
Verified guest review

2/10 Poor

Mould on curtains, towels and bathroom. Common area not ideal to eat in, smells rotten. Not safe at night.
Jill, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

Value for the money you pay. I was very happy. Might not be for fussy people though. The number given to confirm late arrival was engaged till the afternoon. Had me worried as I was trying advise I’m late and organise receiving key late.
Tommy Shane, 1-night family trip
Verified Expedia guest review

8/10 Very good

David, 2-night trip
Verified Expedia guest review