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The Westin Osaka

Overview of The Westin Osaka

The Westin Osaka

4.5-star property
Luxury hotel with 3 restaurants, near Umeda Sky Building

9.0/10 Superb

1,010 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
1-1-20 Oyodonaka, Kita-ku, Osaka, Osaka-fu, 531-0076

Room options

About this area

What's nearby

  • In Kita
  • Umeda Sky Building - 1 min drive
  • Orix Theater - 13 min drive
  • Kyocera Dome Osaka - 16 min drive
  • Osaka-jō Hall - 18 min drive
  • Kuromon Ichiba Market - 13 min drive
  • Osaka Castle - 18 min drive
  • Universal Studios Japan - 20 min drive
  • Nipponbashi - 15 min drive
  • Tsutenkaku Tower - 16 min drive
  • Spa World - 17 min drive

Getting around

  • Osaka (ITM-Itami) - 21 min drive
  • Kobe (UKB) - 57 min drive
  • Osaka (KIX-Kansai Intl.) - 58 min drive
  • Nakatsu Station (Hankyu) - 9 min walk
  • Shin-Fukushima Station - 16 min walk
  • Kitashinchi Station - 17 min walk
  • Fukushima Station - 12 min walk
  • Umeda Station (Hankyu) - 13 min walk
  • Umeda Station (Hanshin) - 15 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Malaysia boleh - 2 min walk
  • WILLER EXPRESS CAFE - 4 min walk
  • Kiji Umeda Sky Bldg - 4 min walk
  • Hanakujira - 6 min walk
  • JOTO Curry - 6 min walk

About this property

The Westin Osaka

Placing you 3 mi (4.8 km) from Kyocera Dome Osaka and 4.7 mi (7.5 km) from Universal Studios Japan, The Westin Osaka offers an airport shuttle (available 24 hours) for JPY 1600 per person. Guests can indulge in massages, then grab a bite to eat at one of the 3 restaurants. An indoor pool, a bar/lounge and a fitness centre are other highlights at this luxurious hotel. Fellow travellers love the comfortable beds and helpful staff. Public transportation is only a short walk: Fukushima Station is 12 minutes and Umeda Station (Hankyu) is 13 minutes.

Languages

English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the regional cleaning and disinfection practices of Coronavirus Guidelines (Japan)
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 303 rooms
  • Arranged over 30 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 20
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • A scheduled power outage will take place on January 31, 2023 from 1:30-5 AM.
  • A scheduled power outage will take place on February 14, 2023 from 1:30-5 AM.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 20

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • On-site self-parking (JPY 2000 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • Height restrictions apply for on-site parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast each morning (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop

Travelling with children

  • Bed rails

Working away

  • Business centre
  • Meeting rooms
  • Conference space (603 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1993
  • Safe-deposit box at front desk
  • Garden
  • Fireplace in lobby
  • Fitness centre
  • An indoor pool
  • Designer shops on site
  • Sauna

Accessibility

  • Wheelchair-accessible
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairwells
  • Wheelchairs available on site
  • Well-lit path to entrance

Languages

  • English
  • Japanese

Room amenities

Be entertained

  • 32-inch LED TV
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Dining

AMADEUS – This restaurant overlooks the garden.
KOKYU – This restaurant serves lunch and dinner.
HANANO – This restaurant serves lunch and dinner.
LOBBY LOUNGE – This café only serves lunch.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A city tax may be collected at the property. The city tax ranges from JPY 100–300 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 7,000. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Buffet breakfast is offered for an extra charge of JPY 4300 for adults and JPY 2150 for children (approximately)
  • Airport shuttle service is offered for an extra charge of JPY 1600 per person (one-way)

Renovations and closures

The property will be renovating from 3 April 2023 to 23 April 2023 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Children & extra beds

  • Rollaway beds are available for JPY 10500.0 per day
  • Airport shuttle service for children up to age 12 costs JPY 800 (one-way)
  • Guests must contact this property in advance to reserve rollaway/extra beds

Parking

  • Self-parking costs JPY 2000 per night with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the swimming pool
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of Coronavirus Guidelines (Japan) and Commitment to Clean (Marriott) guidelines.

Policies

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Guests under age 16 are not permitted in the pool except during the summer season.
This property does not allow children age 12 and under to access the Executive lounge after 6 PM.

Also known as

Osaka Westin
Westin Hotel Osaka
Westin Osaka
The Westin Osaka Hotel Osaka
Westin Osaka Hotel
The Westin Osaka Hotel
The Westin Osaka Osaka
The Westin Osaka Hotel Osaka

Frequently asked questions

Does The Westin Osaka offer free cancellation for a full refund?
Yes, The Westin Osaka does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Westin Osaka?
As of 28 January 2023, prices found for a 1-night stay for 2 adults at The Westin Osaka on 28 February 2023 start from NZ$331, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Westin Osaka?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Westin Osaka?
Yes, there's an indoor pool.
Are pets allowed at The Westin Osaka?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Westin Osaka?
Yes. Self-parking costs JPY 2000 per night. Parking spaces may be limited.
Is an airport shuttle service offered by The Westin Osaka?
Yes, an airport shuttle is available. The charge is JPY 1600 per person one-way.
What are the check-in and check-out times at The Westin Osaka?
You can check in from 3:00 PM - anytime. Check-out time is noon.
What is there to do at The Westin Osaka and nearby?
The Westin Osaka has an indoor pool and a sauna, as well as a fitness centre and a garden.
Are there restaurants at or near The Westin Osaka?
Yes, there are 3 on-site restaurants, featuring garden views. Nearby restaurants include WILLER EXPRESS CAFE (4-min walk), Kiji Umeda Sky Bldg (4-min walk) and Hanakujira (6-min walk).
Does The Westin Osaka have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around The Westin Osaka like?
The Westin Osaka is in Kita, a short 9-minute walk from Nakatsu Station (Hankyu) and 8 minutes' walk from Grand Front Osaka Mall. Travellers recommend the hotel for its walkable location.

Reviews

9.0

Superb

9.3/10

Cleanliness

9.1/10

Staff & service

8.6/10

Amenities

8.9/10

Property conditions & facilities

8.9/10

Eco-friendliness

Reviews

10/10 Exceptional

Kristen, 2-night trip
Verified Orbitz guest review

10/10 Exceptional

Great stay at the Westin Osaka
My wife and I really enjoyed our stay at the Westin Osaka. They had very good English speaking staff that were very helpful with giving us great recommendations on what to see in Osaka and Kyoto, how to get around, and where to eat. The room was very nice and they had great Christmas decorations.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Gulrajani, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Access (by car) from the expressway was easy. The underground garage was brightly lit and clean. The only point of dissatisfaction was that although our reservation was for 2 adults and a child, there was no nightwear for my son. The front desk apologized, explained that they don't have children's sizes, and then brought us an additional pair of adult PJs. All of that is okay if it is explained in advance.
1-night family trip
Verified Expedia guest review

10/10 Exceptional

The room we had faced the City/train station side & with wall to wall glass windows & arriving at nigjt, the view was spectactular. Lovely decor throughout.
1-night family trip
Verified Wotif guest review

10/10 Exceptional

Excellent hotel in Osaka.
Hotel facilities and services are excellent. One of the best hotel stay in Osaka. Shuttle bus services are on time and convenient.
Arnold T., 4-night family trip
Verified Hotels.com guest review

8/10 Very good

Deluxe hotel a short walk from Osaka station (or a free shuttle bus). The decor was a bit dated and gaudy for my tastes and the 5yr old thought it looked "jazzy". The pool wasn't included in our stay and access was very expensive - we took the kids to Spa World instead which was not only cheaper but a fun kitschy side-trip! Room was as expected for a high end chain. The breakfast buffet items didn't change over our stay which became a bit monotonous.
3-night family trip
Verified Wotif guest review

10/10 Exceptional

4-night trip
Verified Travelocity guest review

6/10 Good

Breakfast on 30 Dec was poorly run. Allocation of tables was very slow and clearly lacking manpower to prepare and clean the emptied tables. Many guests had to wait for at least 30 minutes for their tables. As a result of the delay, many guests did not have enough time for a proper breakfast. Breakfast still ended on time.
5-night family trip
Verified Hotels.com guest review

2/10 Poor

This is the first time visiting Japan. We live in the U.S and lived in South Korea. I wanted to show and explore how Japan is to my children who has never been to Asia.However, hotel staffs were very standard and no flexibilty at all from checkin time to check out. We left Osaka with very disappointed feeling about Japan because of every hotel staffs in Westin Osaka. My children said that people in this hotel were like Robot without any feeling and real kindness. They tended to be nice but not from real feeling and not from their heart. It was very truthful impression how they felt from teenager. It was very disappointing to stay in Westin.
Monica, 2-night trip
Verified Expedia guest review