Guests
All properties in Santiago, Santiago Metropolitan Region, Chile

NH Ciudad de Santiago

Luxury hotel in Santiago with restaurant and bar/lounge

  • Free WiFi
From
NZ$85

Image gallery

  • View from Hotel
  • View from Hotel
  • Suite (New Style) - Street View
  • Suite (New Style) - Bathroom
  • View from Hotel
View from Hotel. Image 1 of 65.
1 / 65View from Hotel
Avda. Condell, 40, Santiago, 11100, Region Metropolitana, Chile
8.2.Very good.
  • Large room with lots of space in the bathroom also. Front desk helpful with…

    Mar 5, 2020

  • It is being reapired and it was noisy and dirty

    Oct 2, 2019

See all 188 reviews

Official standards

This property advises that it adheres to Feel Safe at NH (NH Hotels) and SGS (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 48 hours
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Walkable
Quiet
Convenient
Transport options
  • Free WiFi
  • Parking available
  • Airport transfer
  • Bathtub
  • Non-smoking
  • Gym

Property highlights

Main amenities

  • 122 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Fitness center
  • 24-hour business center

For families

  • Free cribs/infant beds
  • Babysitting or childcare (surcharge)
  • Rollaway/extra beds (surcharge)
  • Private bathroom
  • Separate bedroom
  • Number of living rooms

What’s around

  • Heart of Santiago
  • Clinica Santa Maria - 6 min walk
  • Plaza Baquedano - 9 min walk
  • Forest Park - 9 min walk
  • Patio Bellavista - 10 min walk
  • Uruguay Park - 10 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Suite
  • Family Quadruple Room
  • Standard Room (New Style)

What’s around

Landmarks

  • Heart of Santiago
  • Clinica Santa Maria - 6 min walk
  • Plaza Baquedano - 9 min walk
  • Forest Park - 9 min walk
  • Patio Bellavista - 10 min walk
  • Uruguay Park - 10 min walk
  • La Chascona - 13 min walk
  • Nescafé Theater of The Arts - 15 min walk
  • Gabriela Mistral Cultural Center - 16 min walk
  • Lastarria District - 17 min walk
  • Medical Center Hospital Worker - 17 min walk

Getting around

  • Arturo Merino Benitez Airport (SCL) - 17 min drive
  • Santiago Central Station - 19 min drive
  • Salvador Station - 5 min walk
  • Baquedano Station - 10 min walk
  • Bustamante Park Station - 14 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Beach shuttle (surcharge)
map
See on map
Avda. Condell, 40, Santiago, 11100, Region Metropolitana, Chile

At a glance

Hotel size

  • This hotel has 122 rooms
  • This hotel is arranged over 14 floors

Arriving/leaving

  • Check-in time 3 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*

Pets

  • Pets allowed (dogs and cats only)*
  • Restrictions apply*
  • 2 per room (up to 55 lbs)
  • Pets must be supervised

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free offsite parking nearby
  • Street parking available

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • 24-hour room service

Things to do

  • Beach shuttle (surcharge)
  • Fitness facilities

Working away

  • 24-hour business center
  • Number of meeting rooms - 5
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services

Facilities

  • Number of buildings/towers - 1
  • Elevator
  • Television in common areas

Accessibility

  • In-room accessibility
  • Wheelchair accessible

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

Things to enjoy

  • Number of living rooms

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Be entertained

  • 42-inch LED TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • The national sales tax (19%) may be charged upon check-out to residents of Chile regardless of length of stay and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travelers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Optional extras

  • Breakfast costs between USD 15 and USD 36 per person (approximately)
  • Airport shuttle service is offered for an extra charge of USD 42 per vehicle (one-way)
  • Area shuttle, beach shuttle, and shopping center shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra bedsPay at property

  • Rollaway beds are available for USD 40.0 per night
  • Babysitting/childcare is available for an extra charge

PetsPay at property

  • Pets are allowed for an extra charge of USD 20 per pet, per stay
  • Service animals exempt from fees
  • Contact the property at the number on the booking confirmation for details on pet restrictions

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Feel Safe at NH (NH Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of SGS (3rd party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

This property accepts Visa, Mastercard, American Express and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Guests planning to check in with a pet must provide the pet's health certificate at check-in.

Also known as

  • Nh Ciudad Santiago
  • Nh Ciudad Santiago Hotel
  • Nh Ciudad De Santiago Hotel Santiago
  • Nh Hotel Santiago
  • Nh Hotels Santiago
  • NH Ciudad de Santiago Hotel
  • NH Ciudad de Santiago Santiago
  • NH Ciudad de Santiago Hotel Santiago

*See fees & policies for additional details or extra charges

FAQs

  • Yes, NH Ciudad de Santiago does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • No, unfortunately, but there's free parking nearby.
  • Yes, cats and dogs are welcome, with a limit of 2 per room and maximum weight of 55 lbs per pet. There's a charge of USD 20 per pet, per stay. Service animals are exempt from fees.
  • You can check in from 3 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant. Nearby restaurants include Alto Peru (6-min walk), El Templo del Inka (6-min walk), and Goodstock Bar (7-min walk).
  • Yes, an airport shuttle is available. The charge is USD 42 per vehicle one-way.
  • Maintain your daily exercise routine at the gym.
8.2.Very good.
  • 6.0.Good

    Staff was very nice and professional. Bed is comfortable. Bathroom was leaking and my room door does not close easily. It looks like someone busted the door and fixed it half way.

    3 night family trip, May 8, 2019

    Verified Expedia guest review

  • 2.0.Poor

    This hotel NH Santiago, is terrible dirt, old furniture, and many things but the photo that Expedia puts on your page does not correspond to the room offered by this talk to the general manager. Expedia did not notify to inform you that it would be changing the date and they will charge one more night Very bad experience the hotel and the service of Expedia

    2 night business trip, Apr 24, 2019

    Verified Expedia guest review

  • 6.0.Good

    Close to the Salvador subway station. Nice-looking facility, but rooms that have not yet been reconditioned are rather worn-looking - and small. Very good bed, with a lightweight covering. Only a single chair in a 2-room suite. Included breakfast was adequate. Glass of wine at the bar was pricy

    1 night romance trip, Apr 10, 2019

    Verified Expedia guest review

  • 6.0.Good

    Location is great, i was actually able to walk from the hotel to downtown and main attractions in the area and walked back to the hotel, all about 15km very nice!

    Mingyar, 4 night romance trip, Apr 9, 2019

    Verified Expedia guest review

  • 2.0.Poor

    The service at front desk is terrible, Mr Yergo Villegas is the person in charge to make miserable my staying. I asked for help several times and he didn't pay attention to my request including bottled water to my room and hot water for my shower. In general the services are terrible, the restaurant offers a menu but they said they have very limited options and only diet sodas. The walls in the room and in general are dirty and the staff is not well trained to attend the guests. Certainly I would never stay again or recommend this property.

    YSABEL, 2 night business trip, Apr 7, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Great hotel, bathroom needs re-do.

    The staff at the hotel was wonderful, very helpful. The room was comfortable. The location was great. The only issue was the bathroom. There was mold in the shower, tile not clean, hard to get hot water and it was definitely in need of an update. If that bothers someone, they probably wouldn't want to stay here. Otherwise, good experience.

    Kathleen, 2 night trip with friends, Apr 4, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    For the price it was good value,not the most central of location though manageable. Hopefully it will get a renovation soon.

    4 night trip, Mar 23, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Good place to stay downtown

    It was our first stop of our honeymoon and the hotel left us a nice surprise desert and wine when we arrived in our room. Location is good as it is close to lots of major tourist attractions, a safe area too.

    Steven, 5 night romance trip, Mar 19, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Excellent location, easy to access, close to downtown and also close to Providencia. Very friendly staff

    1 night business trip, Mar 11, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    .ROOMS WERE SPACIOUS AND VERY WELL APPOINTED BREAKFAST WAS NICE AND YOU COULD ACTUALLY CHOOSE YOUR COOKED OPTIONS. VERY RARE NOWADAYS. LOCATION WASVERY CONVENIENT, YOU ARE NOT RIGHT IN THE CITY CENTRE BUT WITHIN 5 MINUTES

    ARANCIBIA/JUANM, 4 night business trip, Mar 5, 2019

    Verified Expedia guest review

See all 188 reviews