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Hotel Silken Ciudad de Vitoria

Photo gallery for Hotel Silken Ciudad de Vitoria

Exterior
Room amenity
Down duvets, minibar, in-room safe, desk
Down duvets, minibar, in-room safe, desk
Down duvets, minibar, in-room safe, desk

Overview of Hotel Silken Ciudad de Vitoria

VIP Access

Hotel Silken Ciudad de Vitoria

4.0 star property
City centre Vitoria-Gasteiz hotel with restaurant

8.8/10 Fabulous

368 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • 24/7 front desk
  • Meeting Facilities
Map
Portal De Castilla 8, Vitoria-Gasteiz, Alava, 1008

Room options

About this area

What's nearby

  • In Lovaina

Getting around

  • Vitoria (VIT) - 25 min drive
  • Vitoria (VIO-Vitoria-Gasteiz Train Station) - 10 min walk
  • Vitoria-Gasteiz Station - 10 min walk
  • Nanclares-Langraiz Station - 21 min drive

Restaurants

  • La Mafia - 3 min walk
  • Japonés - 3 min walk
  • Restaurante Chino City Oro - 4 min walk
  • Los Guaranis - 5 min walk
  • Dolomiti - 5 min walk

About this property

Hotel Silken Ciudad de Vitoria

Located near a train station, Hotel Silken Ciudad de Vitoria is a great choice for a stay in Vitoria-Gasteiz. Guests looking for a bite to eat can visit Vitoria, which serves lunch and dinner. Other highlights at this upmarket hotel include a snack bar/deli and a garden. Fellow travellers like the comfortable beds and helpful staff.

Languages

English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 149 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 2 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (EUR 15 per day)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10:30 AM
  • Restaurant
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Golfing nearby

Working away

  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Television in common areas
  • Piano

Accessibility

  • Lift

Languages

  • English
  • French
  • German
  • Spanish

Room amenities

Be entertained

  • 26-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Down duvet
  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Vitoria – This restaurant serves lunch and dinner. Reservations are required.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 15.00 per person (approximately)

Children & extra beds

  • Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

Parking

  • Self-parking costs EUR 15 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available through room service.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a smoke detector and a security system on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Silken Ciudad
Silken Ciudad Hotel
Silken Ciudad Hotel Vitoria
Silken Ciudad Vitoria
Silken Hotel Vitoria Gasteiz
Silken Ciudad Vitoria Hotel Vitoria-Gasteiz
Silken Ciudad Vitoria Hotel
Hotel Silken Ciudad Vitoria Vitoria-Gasteiz
Hotel Silken Ciudad Vitoria
Silken Ciudad de Vitoria
Silken Ciudad De Vitoria
Hotel Silken Ciudad de Vitoria Hotel
Hotel Silken Ciudad de Vitoria Vitoria-Gasteiz
Hotel Silken Ciudad de Vitoria Hotel Vitoria-Gasteiz

Frequently asked questions

Does Hotel Silken Ciudad de Vitoria offer free cancellation for a full refund?
Yes, Hotel Silken Ciudad de Vitoria does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Silken Ciudad de Vitoria?
As of 1 December 2022, prices found for a 1-night stay for 2 adults at Hotel Silken Ciudad de Vitoria on 1 January 2023 start from NZ$111, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Silken Ciudad de Vitoria?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Silken Ciudad de Vitoria?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Silken Ciudad de Vitoria?
Yes. Self-parking costs EUR 15 per day.
What are the check-in and check-out times at Hotel Silken Ciudad de Vitoria?
You can check in from 2 PM - midnight. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Hotel Silken Ciudad de Vitoria and nearby?
Hotel Silken Ciudad de Vitoria has a garden.
Are there restaurants at or near Hotel Silken Ciudad de Vitoria?
Yes, there's an on-site restaurant, Vitoria. Nearby restaurants include La Mafia (3-min walk), Japonés (3-min walk) and Restaurante Chino City Oro (4-min walk).
What's the area around Hotel Silken Ciudad de Vitoria like?
Hotel Silken Ciudad de Vitoria is in Lovaina, a short 6-minute walk from Armory Museum of Alava and 8 minutes' walk from Virgen Blanca Square. Travellers say that this hotel is in a good location.

Overall score and ratings

8.8

Fabulous

9.0/10

Cleanliness

8.8/10

Staff & service

8.5/10

Amenities

8.7/10

Property conditions & facilities

8.4/10

Eco-friendliness

6/10 Good

Ok hotel, don't pick if English only speaker
Common areas are nice, very smart. Room was big. Biggest issue was I did not feel welcome as an English speaking male tourist. 2 pleasant staff members others not so much. Breakfast was Ok. Tea/coffee cups in room are plastic and thimble sized. No conditioner or body lotion in bathroom. TV remote visibly dirty but the rest looked clean. Housekeeping coughing alot in the morning. Avoid the coffee shop/bar, it's for the elderly locals who get good service.
Thomas, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Great stay
We enjoyed how centric it is to everything. We would walk everywhere so easily. Parking was great in the same hotel. The room was comfortable, staff efficient and friendly. The room was comfortable and clean. Would stay there again.
Norma, 1-night trip
Verified Hotels.com guest review

6/10 Good

Decent location but noisy
The location is right on the outside of Old Town. It was within walking distance to most things. The male hotel staff at the front desk were very friendly. The female staff were rude. There was one staff member that literally stopped talking to me and started working on other things. I asked if we were done with our transaction because she simply let me stand there. The room smelled like cigarette smoke, but it was supposedly a non smoking room. I have allergies so we had to keep the door open. This hotel also only has TWO seasons (one for the heat and one for the AC). I tend to run warm and wanted AC to sleep, but in the fall they turn off the AC. So, we slept with the door open, but it was so noisy it was difficult to sleep. The wifi was terrible and slow. They also limit your devices, that you hook up to the internet, to 2. That was a first for me. The breakfast was really good and had a wide selection.
Jacqueline, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Good location. Poor restaurant.
The hotel was in a good location. The room was good. Coffee machine no tea. Silly cups . Tiny.. no glasses just paper cup in the bathroom. Breakfast was excellent. Good choices at buffet. Evening meal was poor. Very limited menu and poor food quality. The steak was 50% grisle and fat. Very tough.. My pork rib was tiny and very tough and full of tiny bones.
Internal view
Clear tiny cups next to our own mugs.
Lounge area
Lounge area
Anthony, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lars, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jamie, 1-night family trip
Verified Hotels.com guest review

6/10 Good

OK but not of 4* quality.
We stayed here for the Ironman race. The hotel is in a good location for the city centre. The reception staff are excellent and very helpful. Rooms are clean and bathroom is good but very small. Our air conditioning was ineffective and the road too noisy to have the windows open. Amenities are very basic - cheap shower gel, tiny plastic cups for coffee etc. Breakfast is very disappointing for a 4* hotel - the cheapest of everything - bread, yoghurts etc, large unappetising dishes of hot food, machine coffee.
Glenda, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

A fabulous building. Our room was of a good size with a decent bathroom. Check the garden on the first floor. At the time of our visit the piano bar was closed but there is an adjoining cafe, bar restaurant which was available. The hotel is ideally situated for a short walk through Florida Park to the old quarter of Vitoria. Overall, faultless.
Daniel, 2-night romance trip
Verified Expedia guest review

2/10 Poor

No working air conditioning. Our room never got below 80F at night and staff said that’s what the system was able to deliver. Sweating all night. Pillows were worthless, like a folded towel. Bed was rock hard, just springs with a pad on top.
Jeffrey, 3-night romance trip
Verified Orbitz guest review

2/10 Poor

Alice, 2-night trip
Verified Hotels.com guest review