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All properties in Bend, Oregon, United States of America
1 room, 2 adults

Shilo Inn Suites Hotel - Bend, Bend, United States of America

2.5-star2.5 stars
3105 O.B. Riley Road, Bend, OR, 97701, United States of America

Riverfront hotel in Orchard District with outdoor pool and indoor pool
  • Free continental breakfast, free WiFi, and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Notes

  • Three major disappointing things: lack of help from the front desk, uncomfortable beds,…Aug 4, 2020
  • They do not have an elevator, so if you can't climb stairs be sure to request a bottom…Aug 3, 2020

Shilo Inn Suites Hotel - Bend, Bend, United States of America

from NZ$198
  • Suite, 1 King Bed, River View
  • Executive Suite, 1 Queen Bed, Kitchenette, Courtyard View
  • Suite, 2 Queen Beds, Courtyard Area
  • Suite, 2 Queen Beds, River View
  • Deluxe Suite, 1 King Bed, Jetted Tub, River View
  • Deluxe Suite, 1 King Bed, River View
  • Deluxe Suite, 2 Queen Beds, River View
  • Suite, 1 King Bed, Courtyard View
  • Executive Suite, 1 King Bed, Kitchenette, River View
  • Suite, 1 King Bed, Jetted Tub, River View
  • Executive Suite, 2 Queen Beds, Kitchenette, River View
  • Executive Suite, 1 Queen Bed, River View

What’s around Shilo Inn Suites Hotel - Bend, Bend, United States of America

Landmarks

  • In Orchard District
  • Bend River Promenade - 1 min walk
  • Sun Mountain Fun Center - 6 min walk
  • River's Edge Golf Course - 23 min walk
  • Downtown Bend Business Association - 35 min walk
  • Tower Theater - 36 min walk
  • Des Chutes Historical Museum - 42 min walk
  • Pilot Butte State Park - 44 min walk

Getting around

  • Robert's Field Airport (RDM) - 20 min drive

At a glance

Key facts

Hotel size

  • This hotel has 151 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 4 PM-1 AM
  • Check-out time is 11 AM
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs only) *

  • Specific rooms only, restrictions apply *

  • 2 per room

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free continental breakfast daily
Things to do
  • Indoor pool
  • Outdoor pool
  • Fitness facilities
  • Number of spa tubs - 2
  • Steam room
  • Golfing nearby
  • Hiking/biking trails nearby
  • Rafting nearby
  • Sauna
Working away
  • Business center
  • Conference space
  • One meeting room
Services
  • 24-hour front desk
  • Laundry facilities
Facilities
  • Number of buildings/towers - 1
  • Safe-deposit box at front desk
  • Garden
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • English

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Down comforter
  • Blackout drapes/curtains
Freshen up
  • Hair dryer
Be entertained
  • Plasma TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
More
  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Shilo Inn Suites Hotel - Bend, Bend, United States of America’s small print

Also known as

  • Bend Shilo Inn Suites
  • Shilo Inn Suites Hotel - Bend Hotel Bend
  • Shilo Inn Suites Bend
  • Shilo Inn Suites Hotel Bend
  • Bend Shilo Inn
  • Shilo Inn Bend
  • Shilo Inn Hotel Bend
  • Shilo Inn Suites Bend Bend
  • Shilo Inn Suites Hotel - Bend Bend
  • Shilo Inn Suites Hotel - Bend Hotel

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions and to request pet-friendly rooms, contact the property at the number on the booking confirmation.

This property does not have elevators.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Rollaway beds are available for USD 25.0 per night

Pets are allowed for an extra charge of USD 15 per accommodation, per night

Service animals exempt from fees

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Shilo Inn Suites Hotel - Bend, Bend, United States of America

  • Does Shilo Inn Suites Hotel - Bend offer free cancellation for a full refund?
    Yes, Shilo Inn Suites Hotel - Bend does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Shilo Inn Suites Hotel - Bend?
    Yes, there's free self parking.
  • Is there a pool at Shilo Inn Suites Hotel - Bend?
    Yes, there's an indoor pool and an outdoor pool.
  • Are pets allowed at Shilo Inn Suites Hotel - Bend?
    Yes, dogs are welcome, with a limit of 2 per room. There's a charge of USD 15 per accommodation, per night. Service animals are exempt from fees.
  • What are the check-in and check-out times at Shilo Inn Suites Hotel - Bend?
    You can check in from 4 PM to 1 AM. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near Shilo Inn Suites Hotel - Bend?
    Yes. Nearby restaurants include Black Bear Diner (1.3 mi), Silver Moon Brewing (1.7 mi), and The Blacksmith (1.8 mi).

Recent reviews

Good 7.4 From 1,329 reviews

Fair 4.0
Not a giod option any more
We arrived for check in, room wasn't ready. Desk clerk states 3 employees quit. Waited 25 mins. Next, the main reason I booked this hotel was the free buffet breakfast. No breakfast due to COVID. So, Hotels.com why do YOU show it offers a breakfast?? The hotel states they've tried to get HOTELS.COM to change this. Next, room only had 1 cup, no towels? Sat in desk chair and it has no springs left. We have stayed here many times; won't be back.
Dayna, us1 night family trip
Poor 2.0
terrible customer service
Horrible, horrible customer service. They were short staffed on house cleaners and weren’t able to check us in until three hours after check in time. The two ladies at the front were unapologetic, rude, and wouldn’t even call us when our room was ready. The one silver lining to this stay was the sweet and friendly house cleaner who was the only person to offer real customer service, a smile, and even an apology.
Katie, us2 night family trip
Fair 4.0
Bare bones.
Location was good. Room clean & comfortable. Pool was filled, fountain on, staff cleaning it but WE COULD NOT USE IT. Not even sit around it. Also, NO PROVISION FOR BREAKFAST AT ALL. Even with COVID other hotels we visited had wonderful bagged breakfast for us with fruit, eggs, rolls, yogurts, coffee, all individually packaged. Poor gal at the desk was not dealing well with it & was not very friendly. Can’t blame her.
us2 night trip with friends
Poor 2.0
Do not stay here
The hotel is run down and 30 years dated No conveniences and the property and gardens is totally left to die... the rooms are dark and smell and the style is old No fresh bedding and cleanliness is ignored
us1 night business trip
Exceptional 10.0
Clean, quiet and relaxing
Very nice!
Frank, us1 night business trip
Fair 4.0
Greatly disappointed in my favorite hotel !
Bed was comfortable, river view , as always was pretty . But our room was horrific!! We arrived at 4pm, and had to check back 3 times before the room was finally ready at 6:30! We drove 8 hours and we were ready to relax. No amenities ( pool, breakfast, restaurant) which I totally understand, due to Covid. But to pay $246 for that room was not acceptable!! Carpets are probably the same carpets that were there 15 years ago, which was my first stay! Room was clean-ish, but so run down!! No soap, toiletries, no patio chairs, slider took an act of god to open!! I call about toiletries and was told I could come to office and retrieve them, which I did, since we needed soap! I’ve been staying here twice a year for the past 15 years, I loved it so much in the beginning, but it seems the last 5 years there are more and more reasons not to stay. I keep saying I’ll give it one more chance because it has the makings of a great hotel!! I do have a room booked for my stay next month, I was assured by the front desk that it would NOT be in a room like I had. I stayed in the 300 building and will refuse to stay there again. Family had a room in the 600 building, but I was told nothing was available for this next stay. I will be in the 500 building and was assured it would be much nicer ( than 300) . This is my last chance I will be giving Shilo. I can stay anywhere in town for $200, with no amenities this summer. I’m hoping for the best.It is tradition for me and my 15 yr old twins.
Patricia, us1 night family trip
Very good 8.0
Just okay.
The rooms were okay. Bed was comfortable enough. Nothing luxurious, but good enough to stay the night.
Marianne, us1 night business trip
Good 6.0
BEDS UNCOMFORTABLE and NO BREAKFAST AS ADVERTISED
Everything was great. Complementary breakfast was not served because of COVID-19 I believe. Their website didn’t mention this. Also the bed felt like you were sleeping on a pile of springs in a sleeping bag. Didn’t sleep much that night.
Jeremie, us1 night trip
Very good 8.0
Our room was larger than expected which was nice.
John, us2 night family trip
Good 6.0
Not worth the money. Bait and switch
Although other hotels and restaurants are serving breakfast etc ( we had just spent a few nights at another local hotel) this hotel despite advertising breakfast and a restaurant and bar did not provide a breakfast and had no restaurant open. Complete cop out. Other places are offering what they advertised and doing it safely The front desk put these tacky tables in front of the desk to keep customers back despite the fact they also had a plastic screen in front of them. You practically had to throw your credit card to them vert very un inviting. The entire hotel is blocked off so you can only be in your room. The room looked nothing like the photo absolutely nothing like it. It was very dated. Beds were comfortable and water pressure good. Refrigerator worked. The grounds are nice. We asked the front desk how to join the trail to the river the hotel was on. Nobody knew or cared to find out. Told us to just go somewhere downtown and ask. The hotel is right on the river and they had no clue pools closed obviously whenever someone disked “6” for room service it somehow rang out room. Had to unplug phone Thin floors. Don’t stay downstairs unless you enjoy constant thumping and banging overhead While I was there at the front a man cane in yelling what the ...... is going on with that room.??!! Front desk acted like he was invisible. Also very late check in 4 and early check out before 11 am
Tammy, us1 night family trip

Shilo Inn Suites Hotel - Bend, Bend, United States of America

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