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PARKROYAL COLLECTION Kuala Lumpur

Photo gallery for PARKROYAL COLLECTION Kuala Lumpur

Exterior
Outdoor pool, pool loungers
Outdoor pool, pool loungers
Signature Family Suite | Children’s theme room
Signature Family Suite | In-room safe, blackout curtains, iron/ironing board, free WiFi

Overview of PARKROYAL COLLECTION Kuala Lumpur

PARKROYAL COLLECTION Kuala Lumpur

5.0 star property
Luxury hotel with spa, near Berjaya Times Square

8.6/10 Fabulous

167 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
Jalan Sultan Ismail, Kuala Lumpur, 50250
Main amenities
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • 24-hour fitness centre
  • Valet parking
  • Self parking
  • Children's pool
  • Pool bar
  • 24-hour room service
For families
  • Children's pool
  • Premium TV channels
  • Daily housekeeping
  • Laundry facilities
  • Blackout curtains
  • Lift

Room options

About this area

What's nearby

  • In Bukit Bintang
  • Berjaya Times Square - 4 min walk
  • Pavilion Kuala Lumpur - 6 min walk
  • KLCC Park - 16 min walk
  • Suria KLCC Shopping Centre - 20 min walk
  • Petronas Twin Towers - 22 min walk
  • Kuala Lumpur Tower - 9 min drive
  • Petaling Street - 3 min drive
  • Merdeka Square - 10 min drive
  • Kuala Lumpur Sentral - 7 min drive
  • World Trade Centre Kuala Lumpur - 14 min drive

Getting around

  • Subang (SZB-Sultan Abdul Aziz Shah) - 39 min drive
  • Kuala Lumpur International Airport (KUL) - 51 min drive
  • Kuala Lumpur Pasar Seni Station - 3 min drive
  • Kuala Lumpur KTM Komuter Station - 4 min drive
  • Kuala Lumpur Masjid Jamek Station - 29 min walk
  • Bukit Bintang Station - 2 min walk
  • Imbi Station - 6 min walk
  • Raja Chulan Station - 10 min walk

Restaurants

  • Teppanyaki - 5 min walk
  • Da Long Yi Hotpot 大龙燚火锅 @ Bukit Bintang - 2 min walk
  • The Chicken Rice Shop - 4 min walk
  • Starbucks - 1 min walk
  • Chatz Brasserie - 1 min walk

About this property

PARKROYAL COLLECTION Kuala Lumpur

PARKROYAL COLLECTION Kuala Lumpur features a rooftop terrace and puts you within a five-minute walk of Berjaya Times Square. Guests can grab a bite to eat at one of the 3 restaurants and visit the spa to be pampered with Swedish massages, body wraps or facials. An outdoor pool, a poolside bar and a 24-hour fitness centre are other highlights at this luxurious hotel. The local sightseeing and comfortable guest rooms get great marks from fellow travellers. The property is only a short walk to public transportation: Bukit Bintang Station is 2 minutes and Imbi Station is 6 minutes.

Languages

Chinese (Mandarin), English, Hindi, Indonesian, Japanese, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Social distancing

Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 527 rooms

Arriving/Leaving

  • Check-in time starts at 2 PM
  • Express check-out available
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Covered on-site self-parking (MYR 10 per day)
  • On-site valet parking (MYR 35 per day)
  • Height restrictions apply for on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • 24-hour room service

Travelling with children

  • Children's pool

What to do

  • Shopping
  • Access to nearby outdoor pool

Working away

  • 10 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Pool loungers

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • 24-hour fitness centre
  • An outdoor pool
  • Shopping centre on-site
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Wheelchair-accessible
  • Lift
  • Wheelchairs available on site
  • Well-lit path to entrance

Languages

  • Chinese (Mandarin)
  • English
  • Hindi
  • Indonesian
  • Japanese
  • Malay

Room amenities

Be entertained

  • 50-inch Smart TV
  • Premium digital channels

Home comfort

  • Air conditioning
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Alarm clock
  • Bed sheets provided

Freshen up

  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Free WiFi and wired Internet
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves with a trip to the on-site spa, which has 5 treatment rooms. Services include Swedish massages, facials, body wraps and body scrubs. The spa is equipped with a sauna, a spa tub and a steam room. The spa is open daily.

Dining

Thyme All-Day Dining – On-site restaurant.
Botanist Lounge & Bar – On-site lobby lounge. Open daily.
Skye Chill – On-site café. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MYR 70 for adults and MYR 35 for children

Renovations and closures

The following facilities or services will be unavailable from March 10 2023 to March 10 2023 (dates subject to change):
  • Swimming pool

Parking

  • Covered self-parking costs MYR 10 per day
  • Valet parking costs MYR 35 per day
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; guest room doors are sealed after cleaning.

Staff at the property wear personal protective equipment; guests are provided with hand sanitiser; contactless room service is available; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.

Policies

<p>Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.</p><p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.</p> <p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.</p><p>This property accepts credit cards and cash.</p>

Also known as

Kuala Lumpur Parkroyal
Parkroyal
Parkroyal Hotel
Parkroyal Hotel Kuala Lumpur
Parkroyal Kuala Lumpur
Kuala Lumpur Parkroyal Hotel
Parkroyal Kuala Lumpur Hotel Kuala Lumpur
PARKROYAL Kuala Lumpur Hotel
PARKROYAL Kuala Lumpur
PARKROYAL COLLECTION Kuala Lumpur Hotel
PARKROYAL COLLECTION Kuala Lumpur Kuala Lumpur
PARKROYAL COLLECTION Kuala Lumpur Hotel Kuala Lumpur

Frequently asked questions

Does PARKROYAL COLLECTION Kuala Lumpur offer free cancellation for a full refund?
Yes, PARKROYAL COLLECTION Kuala Lumpur does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at PARKROYAL COLLECTION Kuala Lumpur?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at PARKROYAL COLLECTION Kuala Lumpur?
Yes, there's an outdoor pool and a children's pool. The swimming pool will be unavailable from March 10 2023 to March 10 2023 (dates subject to change).
Are pets allowed at PARKROYAL COLLECTION Kuala Lumpur?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at PARKROYAL COLLECTION Kuala Lumpur?
Yes. Self-parking costs MYR 10 per day. Valet parking costs MYR 35 per day.
What are the check-in and check-out times at PARKROYAL COLLECTION Kuala Lumpur?
You can check in starting at 2 PM. Check-out time is noon. Express check-out is available.
What is there to do at PARKROYAL COLLECTION Kuala Lumpur and nearby?
PARKROYAL COLLECTION Kuala Lumpur has a spa and an outdoor pool, as well as a 24-hour fitness centre and access to a nearby outdoor pool.
Are there restaurants at or near PARKROYAL COLLECTION Kuala Lumpur?
Yes, there are 3 on-site restaurants.
What's the area around PARKROYAL COLLECTION Kuala Lumpur like?
PARKROYAL COLLECTION Kuala Lumpur is in Bukit Bintang, a short 2-minute walk from Bukit Bintang Station and 4 minutes' walk from Berjaya Times Square. Travellers say that the area is central and good for shopping.

Reviews

8.6

Fabulous

8.9/10

Cleanliness

8.8/10

Staff & service

8.5/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Holly, 2-night trip
Verified Hotels.com guest review

4/10 Fair

After renovation, Parkroyal hotel room looks like budget hotel style. Not comfortable. I prefer the old layout(before renovation).
Amy, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

See Mun, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Faridah, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Very nice and friendly staff, professional and excellent services.
Lina, 2-night trip
Verified Hotels.com guest review

6/10 Good

Disappointing Collection Club Room Stay
I have been staying at Parkroyal KL for a few times and i have chosen to stay at the collection club rooms this time. The check in process was abit delayed as i have to wait after 3pm to get our room when i arrived at 240pm. Room 0323 was provided to me. Everything was pretty good but unfortunately, the hot shower has failed from day one to day 3 of my stay. Called the reception and got it repaired 3 times over 3 days and i am surprised that its still not fixed till i check out. It was terrible to shower in cold water as the weather was wet. I am rather disappointed and felt that our feedback was not addressed. I have to say this has been a disappointing experience for parkroyal and its collection club room.
Wee Tiong, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Shukuntila, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Would not recommend
The staff was not very good at communicating and the hotel is very mediocre. They do not do their best to accommodate their guests and cut corners. We had an issue with the AC in our unit and they moved us, but didn’t make any attempt to remedy the situation until we asked and had to get a manager involved. The new room we moved into was dirty. They are not a luxury hotel and certainly don’t treat their guests as such. I felt like I was staying at a 2 star hotel. I would not recommend this hotel to anyone who values cleanliness or customer service. Very disappointing stay.
5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing Staycation
Amazing staycation at Parkroyal Collection KL Lifestyle Suite with my family during Lunar New Year! Pros: - Newly refurbished: Having just completed their renovation, the rooms and facilities (e.g. gym and swimming pool) are clean and well-maintained - Comfortable bed - Club lounge: great check-in experience with friendly staff, decent options provided for evening cocktails Cons: - Parking: parking space does not seem to be rennovated and is very narrow; troublesome payment due to the need to validate parking with frontdesk at the lobby every time before exiting - would be great if it can be done self-service online
Eiden, 2-night family trip
Verified Hotels.com guest review