Sea World Resort

Nice hotel, beach view, excellent service . Sea world is awesone. Lots of things to do at sea world. A full day trip.

Really good for kids. We could hear our neighbouring room noise though. Great shower pressure.

Check in took a very long time as they were extremely busy. It was very noisy in the public area’s due to the family theme of the hotel. The reception staff were very good but the tourist desk clerks need to learn that a smile and friendly nature go a long way

Second time I’ve stayed, this time with no children however had the best stay here. Friendly service and everyone we talked too was able to accommodate our needs during the busy time of the commonwealth games.

Hotel did not make any effort to help us celebrate our son’s birthday eventhough we notified them many months in advance. As good class member of hotels.com, we were meant to be provided with free bottle of wine - that did not happen either.

We thouroughly enjoyed our stay in a reburbished Deluxe room. Good space, comfy beds, large smart tv (great for casting), good shelving, lovely bathroom. Staff very friendly and helpful. Nice selection of dinner options. Seaworld is right next door and the pool area is open late with lifeguards on duty. The bar area is very nice to enjoy a drink at the end of the day. The concierge is a great option instead of hauling your own luggage to your room. Couldn't fault much, will definitely stay again 🙂

Great spot for kids, needs a bit of TLC but overall good stay

Great family resort, super location for all theme parks (especially Sea World). Rooms good size and recently refurbished. Comfy beds. Pool and splash park great for kids, only negative would be food prices at resort’s restaurants and quality of their food. Breakfast (we paid for it to be included) was ok but nothing special.

Disappointed with boatshed restaurant closing so early despite all the good promotion. Walked in 10 minutes before closing. Staff looked at us and didn’t bother advising that it’s closing soon. That would have prompted us to order straight away. Was told the kitchen is shut when we went to order just a few minutes after 8.

We paid a lot to stay (average $460 AUD per night). For that we were very underwhelmed. While our room (a ‘deluxe double’) had been updated, it was small, no minibar (or even a bottles of water) there was no fan in the bathroom. There were vending machines but the ones near our rooms were out of order. A lot of the resort was tired, in particular, the pool area where we spent most of our time, was directly from 1997, needed painting and maintenance. There is nowhere to hang wet clothes or towels (which is clearly lacking as all rooms have bathers and towels drying on chairs outside their doors). It was still fun for the kids but needs an update desperately. The service was generally courteous (except bell staff do not wait for guests at lifts) and friendly but very slow and usually incorrect/something missing. For example, there was usually something missing from our room service order (eg. cutlery or a drink or sauces) AND it finishes at 11pm. On two occasions we asked for our room to be made up early (as our baby needed to nap in the afternoon) and on both occasions they said they would, but did not and interrupted the baby’s nap on both occasions. Most of the restaurants do not open at lunch and you are forever eating chips. Also, brace yourself for face tattooed locals and their unruly offspring...