Skip to main content.
All properties in Gold Coast, Queensland, Australia
1 room, 2 adults

Novotel Surfers Paradise

4.5-starThis property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.
Great for families

Good to know

  • Free cribs/infant beds
  • Dry cleaning/laundry service
  • Elevator
  • Outdoor pool
Cnr Surfers Paradise Blvd and Hanlan St, Gold Coast, QLD, 4217, Australia

Luxury hotel with outdoor pool, connected to a shopping center, near Cavill Avenue
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Dry cleaning/laundry service
    • Elevator
    • Outdoor pool
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Great location in surfers , beach just a short walk and restaurants. Was excited to see…Sep 18, 2019
  • Staff were lovely. Speedy check in and out. Super comfy bed. Very dated decor tho....…May 25, 2019

Novotel Surfers Paradise

from NZ$173
  • Deluxe Room (Family)
  • Deluxe Room, 1 King Bed
  • Deluxe Room, 2 Double Beds
  • Superior Double Room, 2 Double Beds, View
  • Deluxe Room, 1 King Bed, View
  • Deluxe Room, 2 Double Beds, View
  • Executive Room, 1 King Bed, Jetted Tub, Ocean View
  • Deluxe Room, 1 King Bed, Ocean View
  • Deluxe Room, 2 Double Beds, Ocean View
  • Executive Room, 1 King Bed, Ocean View
  • Superior Room, 1 King Bed, Ocean View
  • Superior Room, 2 Double Beds, Ocean View
  • Family Room, Multiple Beds (Superior)
  • Superior Room, 1 King Bed, View
  • Superior Room, 1 King Bed, Jetted Tub, View

What’s around Novotel Surfers Paradise

Landmarks

  • In Surfers Paradise
  • Cavill Avenue - 2 min walk
  • SkyPoint Observation Deck - 5 min walk
  • Surfers Paradise Beach - 5 min walk
  • Chevron Renaissance - 6 min walk
  • Gold Coast Convention and Exhibition Centre - 37 min walk
  • Timezone - 3 min walk
  • Infinity Attraction - 6 min walk

Getting around

  • Coolangatta Airport (OOL) - 35 min drive
  • Varsity Lakes Station - 15 min drive
  • Helensvale Station - 24 min drive
  • Pimpana Ormeau Station - 26 min drive
  • Florida Gardens station - 21 min walk

At a glance

Key facts

Hotel size

  • This hotel has 408 rooms
  • This hotel is arranged over 36 floors

Arriving/leaving

  • Check-in time 2:00 PM-anytime
  • Check-out time is 11 AM
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • WiFi in public areas*

  • WiFi in rooms*

Transport

Parking

  • Onsite self parking (AUD 18 per day; includes in/out privileges)

  • Wheelchair-accessible parking on site

  • Onsite parking limited

  • Height restrictions apply for onsite parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Fitness facilities
  • Outdoor tennis court
  • Spa tub
  • Golfing nearby
  • Surfing/boogie boarding nearby
Working away
  • Number of meeting rooms - 6
  • Conference space
  • Conference space size (feet) - 6749
  • Conference space size (meters) - 627
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Low-height counters/sink
  • Grab bar - near toilet
Languages Spoken
  • Chinese
  • English
  • Filipino
  • Japanese
  • Portuguese
  • Spanish
  • Thai

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 49-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

BLVD Cafe & Bar - This café serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Breakfast on 1 - This restaurant serves breakfast only. Open select days.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Novotel Surfers Paradise’s small print

Also known as

  • Grand Chancellor
  • Grand Chancellor Surfers Paradise
  • Novotel Surfers Paradise Hotel
  • Surfers Paradise Grand Chancellor
  • Hotel Grand Chancellor Surfers Paradise Gold Coast
  • Novotel Surfers Paradise Hotel
  • Novotel Surfers Paradise Surfers Paradise
  • Novotel Surfers Paradise Hotel Surfers Paradise

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Parking height restrictions apply.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

Cash deposit: AUD 200 per stay

Optional extras

Credit card charges are subject to an extra charge of 1.3 percent

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Self parking costs AUD 18 per day with in/out privileges

Rollaway beds are available for AUD 50.0 per day

Breakfast costs between AUD 22 and AUD 35 per person (approximately)

WiFi is available in guestrooms for AUD 15 per night (rates may vary)

WiFi is available in public areas for AUD 15 per night (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Novotel Surfers Paradise

  • Does Novotel Surfers Paradise offer free cancellation for a full refund?
    Yes, Novotel Surfers Paradise does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Novotel Surfers Paradise?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Novotel Surfers Paradise?
    Yes. Self parking costs AUD 18 per day. Parking spots may be limited.
  • Is there a pool at Novotel Surfers Paradise?
    Yes, there's an outdoor pool.
  • Are pets allowed at Novotel Surfers Paradise?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Novotel Surfers Paradise?
    You can check in from 2:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near Novotel Surfers Paradise?
    Yes, there's an onsite restaurant, BLVD Cafe & Bar. Nearby restaurants include The Surfers Paradise Surf Life Saving Club (3-min walk), Hakataya Ramen (3-min walk), and Black Coffee Lyrics (3-min walk).
  • Is there an onsite casino at Novotel Surfers Paradise?
    No, this hotel doesn't have a casino, but The Star Gold Coast (9-min drive) is nearby.
  • What is there to do at Novotel Surfers Paradise and nearby?
    Practice your swing on the tennis courts. Enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor pool. Novotel Surfers Paradise also has a fitness center.

Recent reviews

Very good 8.2 From 1,021 reviews

Exceptional 10.0
Location location location
Great location and cheap price.
Shane, nz2 night trip with friends
Very good 8.0
Amazing location
Beautiful view, great location within walking distance everywhere!
Monique, nz1 night trip with friends
Very good 8.0
Family holiday
Great place to stay. It’s right within all the business of Surfers Paradise. Walkable distance to all local places of interest. Disappointed about the Wifi choices and restrictions to only 2 guests per room. The gym was also not well maintained, a few items had broken down. Main stay otherwise great with friendly staff.
Fortune, nzFamily trip
Exceptional 10.0
Surfers Hotel
Excellent location, very convenient to Cavill Ave, beach, shopping, tram (for Pacific Fair, casino, Broadbeach) Perfect for a weekend break. Parking was a small problem - don't take car out of Pacific Centre Carpark on a Saturday night - came back about 8pm and drove around for 30 minutes trying to find a park. Think hotel should have some designated car parks if paying through Novotel.
Jeanette, au2 night trip with friends
Good 6.0
Rooms are very run down, needs a refurbishment. Service was great, room was clean.
MEG, au5 night trip
Good 6.0
Not for over 30s Don’t stay
Firstly good points 24 hour front desk is very useful the pool and spa while best was very nice. But the room is quite underwhelming in style Comfort and very noisey. Nothing much in room but a tiny empty bar fridge. Kettle and tea. The off sight parking is a joke and the breakfast was below standard of a 4 star hotel. At best it’s a 3-3.5 star. Not what I expected at all and well overpriced for everything. Will not be staying here again. Would have been good if I was in my 20s again but not for over 30s
Lachlan, au2 night family trip
Very good 8.0
Review from my experience.
Due to the Covid-19, many things were different with previous information. Location was main reason that i chose. It was really close to beach and all other shopping centre.
au4 night family trip
Fair 4.0
Overpriced, overrated hotel , disappointed!
I have stayed at many other Novotel hotels and this is the worst . Hotel is very tired, room is smelly , furnishings are old, restaurant for breakfast feel like a canteen . Gym is so tiny with a few old equipments. The only thing I like about the hotel is the location. In the central of Surfers Paradise. Walking distance to the beach snd eateries. Not worth the money I paid ($380 per night). Will not come back again .
Paul, au4 night trip with friends
Good 6.0
Very old hotel that is in a fantastic area of Surfers. After paying over $400 a night (it was the school holidays though) I was expecting a very nice hotel. Unfortunately I was immediately disappointed. Our room and in fact the floor was extremely smelly, non stop musk smell. My wife went and bought candles and we left the windows open the whole stay. I let them know that it was very smelly and eventually after 3 days we were offered another room, which was nice. The wifi is crap also. Oh and the parking is expensive if you have a car. Not worth the price.
Jeremy, au5 night trip
Good 6.0
Positive - huge family room. Negative - Could hear Saturday night street level noise on 27th floor.
au1 night family trip

Novotel Surfers Paradise