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Novotel Surfers Paradise

Photo gallery for Novotel Surfers Paradise

Exterior
Beach nearby, white sand
Outdoor pool, a heated pool
In-room safe, desk, blackout curtains, soundproofing
In-room safe, desk, blackout curtains, soundproofing

Overview of Novotel Surfers Paradise

UNESCO Sustainable Travel Pledge

Novotel Surfers Paradise

4.5 star property
Luxury Gold Coast hotel with 1 outdoor pools, connected to a shopping centre

7.8/10 Good

1,049 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Pool
  • Internet access
  • Gym
  • Non-smoking
  • Air conditioning
Map
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217

Room options

About this area

What's nearby

  • In Surfers Paradise
  • Cavill Avenue - 1 min drive
  • The Star Gold Coast - 9 min drive
  • Wet'n'Wild Gold Coast - 29 min drive
  • Warner Bros. Movie World - 26 min drive
  • Dreamworld - 31 min drive

Getting around

  • Gold Coast, QLD (OOL-Coolangatta) - 41 min drive
  • Varsity Lakes Station - 15 min drive
  • Helensvale Station - 26 min drive
  • Pimpana Ormeau Station - 26 min drive
  • Florida Gardens station - 20 min walk

Restaurants

  • Paradox Coffee Roasters - 3 min walk
  • Gelatissimo surfers paradise - 3 min walk
  • Hakataya Ramen - 3 min walk
  • Black Coffee Lyrics - 3 min walk
  • Chocolateria San Churro - 3 min walk
Map

About this property

Novotel Surfers Paradise

Novotel Surfers Paradise is a great choice for your beach stay in Gold Coast, putting you near activities such as surfing/body boarding. The outdoor pool provides a splash of fun, and guests can also take advantage of a fitness centre and an outdoor tennis court. BLVD Cafe & Bar serves breakfast, lunch and dinner. Other highlights at this luxurious hotel include a poolside bar, a hot tub and a snack bar/deli. Fellow travellers say good things about the comfortable beds and helpful staff.

Languages

Chinese (Mandarin), English, Filipino, Japanese, Portuguese, Spanish, Thai

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 408 rooms
  • Arranged over 36 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until anytime
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • WiFi in public areas*
  • WiFi in rooms*

Parking

  • On-site self-parking (AUD 18 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • Height restrictions apply for on-site parking

Other information

  • Smoke-free property
  • No stag or hen parties

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's menu
  • Pool gate

What to do

  • Beach nearby
  • Golfing nearby
  • Surfing/body boarding nearby

Working away

  • 6 meeting rooms
  • Computer station
  • Conference space (6749 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Heated pool
  • Shopping centre on site
  • Hot tub
  • Outdoor tennis court

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Low-height worktop and sink
  • Grab bar near toilet

Languages

  • Chinese (Mandarin)
  • English
  • Filipino
  • Japanese
  • Portuguese
  • Spanish
  • Thai

Room amenities

Be entertained

  • 49-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • WiFi (surcharge)
  • Phone

Food and drink

  • Mini fridge

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

BLVD Cafe & Bar – This café serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Breakfast on 1 – This restaurant only serves breakfast. Open selected days.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Refundable deposits

  • Cash deposit: AUD 200 per stay

Optional extras

  • WiFi is available in guest rooms for AUD 15 per night (rates may vary)
  • WiFi is available in public areas for AUD 15 per night (rates may vary)
  • Breakfast costs between AUD 22 and AUD 35 per person (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 1.3 per cent

Children & extra beds

  • Rollaway beds are available for AUD 50.0 per day

Parking

  • Self-parking costs AUD 18 per day with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Children under 15 years old are not allowed in the fitness facility without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Also known as

Grand Chancellor
Grand Chancellor Surfers Paradise
Novotel Surfers Paradise Hotel
Surfers Paradise Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise

Frequently asked questions

Does Novotel Surfers Paradise offer free cancellation for a full refund?
Yes, Novotel Surfers Paradise does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Novotel Surfers Paradise?
As of 29 January 2023, prices found for a 1-night stay for 2 adults at Novotel Surfers Paradise on 1 March 2023 start from NZ$204, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Novotel Surfers Paradise?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Novotel Surfers Paradise?
Yes, there's an outdoor pool.
Are pets allowed at Novotel Surfers Paradise?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Novotel Surfers Paradise?
Yes. Self-parking costs AUD 18 per day. Parking spaces may be limited.
What are the check-in and check-out times at Novotel Surfers Paradise?
You can check in from 2:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Novotel Surfers Paradise?
No, this hotel doesn't have a casino, but The Star Gold Coast (9-min drive) is nearby.
What is there to do at Novotel Surfers Paradise and nearby?
Practise your swing on the tennis courts. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. Novotel Surfers Paradise also has a fitness centre and a picnic area, as well as a garden.
Are there restaurants at or near Novotel Surfers Paradise?
Yes, there's an on-site restaurant, BLVD Cafe & Bar. Nearby restaurants include Hakataya Ramen (3-min walk), Black Coffee Lyrics (3-min walk) and Chocolateria San Churro (3-min walk).
Does Novotel Surfers Paradise have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Novotel Surfers Paradise like?
Novotel Surfers Paradise is located near Surfers Paradise Beach in Surfers Paradise, a short 2-minute walk from Cavill Avenue and 10 minutes' walk from Slingshot. Travellers say that this hotel is in a good location.

Reviews

7.8

Good

8.2/10

Cleanliness

8.3/10

Staff & service

7.7/10

Amenities

7.6/10

Property conditions & facilities

7.9/10

Eco-friendliness

Reviews

6/10 Good

Shaun, 4-night trip
Verified Hotels.com guest review

4/10 Fair

I changed 3 times for the rooms, which the conditions are bad and too dirty
Man Chi, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

MEGUMI, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great location
Fantastic location at Surfer's Paradise with suppermarket and shops downstairs, and a few minutes walk from the beach. A little noisy though, especially late at night due to the nightlife.
1-night family trip
Verified Hotels.com guest review

4/10 Fair

Disappointed Stay
It was a disappointment to stay at Novotel Goldcoast. There was not tea or coffee bags/sachets in the room, no shower gel, and no cot that we requested at the time of booking. When I asked the lady at the counter next morning, she was very proactive and arranged all these things for us. However the person who was supposed to provide the coffee or tea sachets in our room left 4-5 black tea bags and a few coffee sachets in a crumbled condition on the bench (not in the tea box), but we don’t drink black tea, and usually when we stay in hotels, there are 3-4 types of teas to choose from. Cleanliness was below average, as the bed made was crumbled plus there were peanuts left in the corner of the bed.
Sukrita, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great place to stay!
One of the best hotels I’ve stayed in on my trip to Australia! The view from the balcony was amazing, the room was spacious/clean and had everything I needed, would highly recommend this place for anyone stayed in surfers paradise 👍
Gareth, 6-night trip
Verified Hotels.com guest review

6/10 Good

Conference
Right in the heart of the gold coast. Was for a conference and it was shoollies. Was noisy even on the 25th floor. Room was fine and well appointed. Check in was not the smoothest as never got alerted when room was ready and checked back at 6 pm.
Gerard, 1-night business trip
Verified Hotels.com guest review

4/10 Fair

Kerry, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great place to stay.
My stay was very good room was nice and clean with a great view. No problem with noise outside or inside. Good location and close to everything. Will definately stay there again.
Robert, 11-night trip
Verified Hotels.com guest review

10/10 Exceptional

Cockroaches in the room, mould on th balcony. Breakfast buffet wasnt that great.
Melody Joy, 5-night family trip
Verified Expedia guest review