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1 room, 2 adults

Embassy Suites by Hilton San Juan Hotel & Casino

3.5-star3.5 stars
8000 Tartak Street, Carolina, 00979, Puerto Rico

Family-friendly resort with casino, near Isla Verde Beach
  • Free cooked-to-order breakfast and free WiFi
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Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Nice hotel only problem my room wasn’t clean there was underwear in the bathroom under…May 12, 2021
  • When I was able to get in my room it had a damp smell. We was moved to another room, it…May 9, 2021

Embassy Suites by Hilton San Juan Hotel & Casino

from NZ$435
  • Suite, 1 King Bed
  • Suite, 2 Double Beds
  • Suite, 1 King Bed (Top Floor)
  • Suite, 2 Double Beds (Top Floor)
  • Suite, 2 Bedrooms, 2 Bathrooms
  • Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)
  • Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)
  • Suite, 1 King Bed, Accessible (Roll-in Shower)
  • Suite, 1 King Bed, Accessible, Bathtub
  • Presidential Suite, 1 King Bed
  • Room, 2 Double Beds, Non Smoking (Nonsuite)
  • Room, 1 King Bed, Non Smoking (Nonsuite)
  • Suite, 1 King Bed
  • Suite, 2 Double Beds, Pool View
  • Suite, 1 King Bed, Pool View

What’s around Embassy Suites by Hilton San Juan Hotel & Casino

Landmarks

  • In Isla Verde
  • Isla Verde Beach - 6 min walk
  • Condado Beach - 4.6 mi / 7.4 km
  • Plaza las Americas - 5.4 mi / 8.7 km
  • Puerto Rico Convention Center - 5.6 mi / 9 km
  • Port of San Juan - 6.4 mi / 10.3 km
  • Caparra Ruins - 8.1 mi / 13.1 km
  • Luis A. Ferre Science Park - 12.1 mi / 19.4 km

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 10 min drive

At a glance

Key facts

Hotel size

  • This hotel has 313 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 4:00 PM-midnight
  • Check-out time is 11 AM
  • Express check-out
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Parking

  • Covered onsite self parking (USD 19.00 per night)

  • Covered onsite valet parking (USD 24.00 per night)

  • Wheelchair-accessible parking on site

  • Height restrictions apply for onsite parking

Payment types at the property

  • Cash
*See small print for additional details or extra charges

In the hotel

Food and drink
  • Free cooked-to-order breakfast daily
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • Barbecue grills
Things to do
  • Playground on site
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 12000
  • Conference space size (meters) - 1115
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 1996
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Television in common areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 55-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Free weekday newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.

Dining

El Patio - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Eterie - Onsite coffee shop. Open daily.

Coqui Pool Bar - This poolside bar serves lunch only. Open daily.

Recreation

On Site

  • Fitness facilities
  • Spa tub
  • Playground on site

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Embassy Suites by Hilton San Juan Hotel & Casino’s small print

Also known as

  • Embassy Suites Hotel & Casino
  • Embassy Suites San Juan Hotel And Casino
  • Embassy Suite San Juan Puerto Rico
  • Embassy San Juan
  • Embassy Suites San Juan Hotel Isla Verde
  • Embassy Suites Carolina
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  • Embassy Suites Hilton San Juan Carolina
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  • Embassy Suites By Hilton Juan
  • Embassy Suites by Hilton San Juan Hotel & Casino Resort
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  • Embassy Suites Hilton Hotel Casino
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  • Embassy Suites Hilton Casino

Policies

Parking height restrictions apply.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • Resort fee: USD 35.00 per accommodation, per night

Resort fee inclusions:

  • Beach loungers
  • Beach towels
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • Additional inclusions

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Covered self parking costs USD 19.00 per night

Covered valet parking costs USD 24.00 per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Embassy Suites by Hilton San Juan Hotel & Casino

  • Does Embassy Suites by Hilton San Juan Hotel & Casino offer free cancellation for a full refund?
    Yes, Embassy Suites by Hilton San Juan Hotel & Casino does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Embassy Suites by Hilton San Juan Hotel & Casino?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Embassy Suites by Hilton San Juan Hotel & Casino?
    Yes. Self parking costs USD 19.00 per night. Valet parking costs USD 24.00 per night.
  • Is there a pool at Embassy Suites by Hilton San Juan Hotel & Casino?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at Embassy Suites by Hilton San Juan Hotel & Casino?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Embassy Suites by Hilton San Juan Hotel & Casino?
    You can check in from 4:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near Embassy Suites by Hilton San Juan Hotel & Casino?
    Yes, El Patio offers poolside dining. Nearby restaurants include Entrevinos (3-min walk), Mi Casita (5-min walk), and La Piccola Fontana (6-min walk).
  • Is there an onsite casino at Embassy Suites by Hilton San Juan Hotel & Casino?
    Yes, the 650 square-foot casino features 114 slot machines and 6 gaming tables. Bingo is offered.
  • What is there to do at Embassy Suites by Hilton San Juan Hotel & Casino and nearby?
    Have fun with activities like hiking, jet skiing, and kayaking, and practice your swing at the nearby golf course. Additional recreation nearby includes casino gaming and ecotours. Enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor pool. Embassy Suites by Hilton San Juan Hotel & Casino also has a casino and a 24-hour fitness center, as well as spa services.

Recent reviews

Very good 8.2 From 930 reviews

Good 6.0
Disappointed
I have stayed at this particular Embassy over 7 times and understand COVID has made an impact many things however the breakfast was prefixed and cold, room service was poor too had to ask 2 days in a row for fresh towels. I came with a group of 9 people and was embarrassed with the service. Time to find a new place to stay 😌
KRISTINA, us3 night trip with friends
Poor 2.0
Horrible
It was probably the worse experience of my life. The room was not clean when we walked in we had to call front desk. The toilet was clogged... no cleaning service we were 5 people 3 kids abs we needed 5 towels a day. Nothing was good about his place. The beds were super hard and pillows so thin like cardboard. Food in the resort was horrible abs very pricey. I would never stay in this place again.
Matthew, us2 night family trip
Very good 8.0
Solid Accommodation near Playa Isla Verde
The property is typical of Embassy Suites, with the add-on of the property being a 5-10 minute walk from Isla Verde Beach. A served buffet breakfast was included but - at the time we went through the line - the food was cold. The pool is very nice and is rather large - kids loved it! Several rooms face the airport, so you'll hear some air traffic as you wake up. Overnight car parking is $19 for guests (as of mid-April 2021).
William, us1 night family trip
Fair 4.0
Pay a little more and stay on the beach!
This hotel seemed like it had poor management. We were not informed about self parking validation at check in or even asked if we had a car, which caused a big issue. They were really light on Covid procedures, the lobby was a party and people loitering out front. Loud music playing at 1:30 in the morning and front desk said they couldn't do anything because all their security were handling a police issue with a guest at that hour. Our room was fun, good for a family but overall would not stay again based on service.
Sara, us1 night family trip
Good 6.0
Service Issues!
lavonda, us3 night family trip
Fair 4.0
Need to do better.
The hotel rooms were not the cleanest. There were stains in the carpet and on the furniture. Also we had to call multiple times just to get towels and the check in line was extremely long and only 2 reps. Resort fee during this time should be lessened bc we didn’t use any of the amenities due to covid restraints and only 1-2 people allowed in certain areas.
Darrien, us3 night family trip
Good 6.0
Nice hotel. Although weekends have sketchy characters. If you’re lucky like us your walls will sound like someone is banging then for an hour in the middle of the night. Count on a nice 300 resort fee for a pool that is nice but worth the extra price on top what you already paid when you get home.
Fabio, us5 night trip
Very good 8.0
Very pleased😊
It was a nice clean place. Rooms were nice, spacious and clean as well as comfortable. Staff helpful at front desk. We enjoyed our stay
us3 night family trip
Very good 8.0
It was a beautiful hotel and it had a beautiful view... the customer service was excellent and overall I’ll definitely like to go back when I return back to San Juan Puerto Rico 🇵🇷
Jerri, us1 night trip
Exceptional 10.0
Layover stay for early flight the next morning
Extremely clean and appears that it has been refurbished. We only stayed one night after traveling back from BVI and then heading out early the next morning for a fight home to the states. I would stay at this hotel again. It’s less than 2 miles form the airport and you do not hear the planes at all!
Annette, us1 night trip

Embassy Suites by Hilton San Juan Hotel & Casino