4/10 Fair
8 August 2022
We stayed in the back of the hotel. Do not stay there. The room was very old and outdated and the shows kept going from cold to hot. The ac was on but not cooling at all I extremely hot day and night and when seeking support , the front desk stated it was on the highest temperature , nothing could be done and offered us an old fan. The next day after a sleepless night we complained again and was offered another room in the front with ac that worked well. When asked why it was not offered prior, the concierge shrugged and said the staff stated “they did the best they could” We did ask for some compensation and got nothing.
2-night trip
Verified Hotels.com guest review