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InterContinental Sanctuary Cove Resort, an IHG Hotel

Photo gallery for InterContinental Sanctuary Cove Resort, an IHG Hotel

Exterior
On the beach
2 outdoor pools, pool loungers
2 outdoor pools, pool loungers
2 outdoor pools, pool loungers

Overview of InterContinental Sanctuary Cove Resort, an IHG Hotel

InterContinental Sanctuary Cove Resort, an IHG Hotel

5.0 star property
Gold Coast beachfront hotel with 2 restaurants, pool bar

8.8/10 Fabulous

1,007 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Refrigerator
The price is NZ$360
Price available on 12/02/2023
Map
Manor Circle, Hope Island, QLD, 4212

Room options

About this area

What's nearby

  • On the beach
  • Warner Bros. Movie World - 15 min drive
  • Dreamworld - 16 min drive
  • Wet'n'Wild Gold Coast - 23 min drive
  • Cavill Avenue - 40 min drive

Getting around

  • Gold Coast, QLD (OOL-Coolangatta) - 51 min drive
  • Helensvale Station - 17 min drive
  • Gold Coast City Coomera Station - 18 min drive
  • Pimpana Ormeau Station - 22 min drive

Restaurants

  • Ioesco Cafe Cucina - 5 min walk
  • Dragon Cove Chinese Cuisine - 5 min walk
  • George's Paragon - 7 min walk
  • Quay Street Cafe & Bar - 7 min walk
  • The Boardwalk Tavern - 3 min drive

About this property

InterContinental Sanctuary Cove Resort, an IHG Hotel

InterContinental Sanctuary Cove Resort, an IHG Hotel features a marina and puts you 6.2 mi (9.9 km) from Warner Bros. Movie World. Guests can take a dip in one of 2 outdoor pools or grab a bite to eat at The Fireplace, one of 2 restaurants, which serves international cuisine and is open for dinner. There are 2 bars/lounges and a poolside bar at this luxurious hotel, and in-room conveniences such as fridges and microwaves. Fellow travellers like the helpful staff and beach.

Languages

Chinese (Mandarin), English, Filipino, French, Japanese, Korean, Malay, Russian, Spanish, Thai, Turkish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 251 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 11:00 PM
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (18 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*
  • Supervised childcare*
  • Children's club*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free uncovered on-site self-parking
  • On-site valet parking (AUD 15.00 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • On-site parking includes off-street options
  • Free 24-hours off-site parking within 656 ft

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–10 AM
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Children's club (surcharge)
  • Playground
  • Supervised childcare (surcharge)
  • Children's menu

What to do

  • On the beach
  • Shopping
  • Access to nearby outdoor pool
  • Free use of nearby fitness centre
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Boat tours nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Computer station
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Bike hire
  • Pool loungers

Facilities

  • Built in 1988
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
  • Television in common areas
  • Piano
  • Health club
  • 18 holes of golf
  • 2 outdoor pools
  • Marina
  • Hot tub
  • 5 outdoor tennis courts

Accessibility

  • Wheelchair-accessible
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Grab bar near toilet
  • Lever door handles

Languages

  • Chinese (Mandarin)
  • English
  • Filipino
  • French
  • Japanese
  • Korean
  • Malay
  • Russian
  • Spanish
  • Thai
  • Turkish

Room amenities

Be entertained

  • 50-inch LED TV
  • Premium cable channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Turndown service
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Furnished balcony

Freshen up

  • Private bathroom
  • Bath only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Fridge
  • Microwave

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Guidebooks/recommendations

Special features

Dining

The Fireplace – Overlooking the garden, this restaurant specialises in international cuisine and only serves dinner. Reservations are required.
Cove Cafe – Overlooking the garden, this restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available. Open daily.

Fees & policies

Optional extras

  • Dial-up Internet access is available in guest rooms for an extra charge
  • Full breakfast is offered for an extra charge of approximately AUD 45 per person
  • Late checkout can be arranged for an extra charge
  • Credit card charges are subject to an extra charge of 1.5 per cent
  • Microwaves are available for AUD 40.00 per stay

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Rollaway beds are available for AUD 75.0 per night
  • Children's club access is available for an extra charge

Parking

  • Valet parking costs AUD 15.00 per day with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Guests can rest easy knowing that there's a smoke detector on site.</p> <p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.</p><p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

InterContinental Sanctuary Cove Hope Island
InterContinental Sanctuary Cove Resort Hope Island
InterContinental Sanctuary Cove Resort
InterContinental Sanctuary Cove
Hyatt Regency Sanctuary Cove Hotel Gold Coast
Hyatt Gold Coast
InterContinental Sanctuary Cove Resort Hope Island
Hyatt Regency Gold Coast

Frequently asked questions

Does InterContinental Sanctuary Cove Resort, an IHG Hotel offer free cancellation for a full refund?
Yes, InterContinental Sanctuary Cove Resort, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at InterContinental Sanctuary Cove Resort, an IHG Hotel?
As of 5 February 2023, prices found for a 1-night stay for 2 adults at InterContinental Sanctuary Cove Resort, an IHG Hotel on 12 February 2023 start from NZ$360, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at InterContinental Sanctuary Cove Resort, an IHG Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at InterContinental Sanctuary Cove Resort, an IHG Hotel?
Yes, there are 2 outdoor pools.
Are pets allowed at InterContinental Sanctuary Cove Resort, an IHG Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at InterContinental Sanctuary Cove Resort, an IHG Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at InterContinental Sanctuary Cove Resort, an IHG Hotel?
You can check in from 3:00 PM - 11:00 PM. Check-out time is 11 AM. Late check-out is available for a charge. Express check-in and check-out are available.
What is there to do at InterContinental Sanctuary Cove Resort, an IHG Hotel and nearby?
Practise your swing on the tennis courts. Relax in the hot tub or enjoy the use of other amenities, which include 2 outdoor pools and 2 bars. InterContinental Sanctuary Cove Resort, an IHG Hotel also has a health club and a garden, as well as access to a nearby outdoor pool.
Are there restaurants at or near InterContinental Sanctuary Cove Resort, an IHG Hotel?
Yes, there are 2 on-site restaurants, featuring international cuisine and garden views. Nearby restaurants include Ioesco Cafe Cucina (5-min walk), Dragon Cove Chinese Cuisine (5-min walk) and George's Paragon (7-min walk).
Does InterContinental Sanctuary Cove Resort, an IHG Hotel have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around InterContinental Sanctuary Cove Resort, an IHG Hotel like?
InterContinental Sanctuary Cove Resort, an IHG Hotel is a short 6-minute walk from Sanctuary Cove Marina and 18 minutes' walk from Sanctuary Cove Golf and Country Club.

Reviews

8.8

Fabulous

8.9/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.5/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Superb as usual
Always superb and polite service, late check out not an issue, breakfast choices plenty. Will be back again
Mr Tibor, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Luxury
Great time we loved it been there before many years ago loved the beach pool
Marisa, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

5 star and pretty amazing
Service was amazing and room great just a couple of things that should have been sorted prior
Scott, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

nice
Robert, 1-night trip
Verified Wotif guest review

6/10 Good

Rohan, 4-night trip
Verified Lastminute guest review

10/10 Exceptional

Good location to shops and restaurants. Large pools. Friendly staff.
Karen, 5-night family trip
Verified Expedia guest review

4/10 Fair

Lovely setting with beautiful gardens, pools and spa. There are kangaroos everywhere which is a real treat for international tourists. Most staffs were very friendly and helpful. The concierge team were excellent and their drivers providing a lift for guests within the resort were really nice too. However I must say service can be really slow especially on the weekends when they have lots of guests. The room we stayed on the first evening didn't have main and bathroom lighting working and we had to ask the front desk three times til it got finally fixed after 4 hours. The bathroom didn't have a window so it was completely dark for the whole time. The service is generally much more efficient during weekdays. Also, there were several unauthorised charges to the debit card I put down at the time of booking, which is very worrying. The plan I chose on Expedia was "Pay at the property" and it specifically states that the card information will be only used to hold the booking. However, the card was charged with the first night of the stay (which is the hotel's policy but it is contradicted to what it says on Expedia). Moreover, there was another unauthorised charge of over 4,000AUD to the same card (which was luckily unsuccessful), although we used a different credit card and paid the exact same amount at the frost desk when we checked out. I really hope that they have removed our credit/debit card information from their system by now and it won't happen again.
MIZUKI, 5-night family trip
Verified Expedia guest review

6/10 Good

Lovely setting with pools, spa and beautiful gardens. You can enjoy kangaroos jumping around in the gardens which is a real bonus. Most staffs are very helpful and friendly. Food is okay.
MIZUKI, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

amazing place to stay at
Precy, 3-night family trip
Verified Expedia guest review

2/10 Poor

I did not like waiting 1 hour after 3pm to get into our room I did not like loud music from the room above and needing 2 calls to get staff to shut down I did not like concierge leaving our clothes in the rain.
Trevor, 1-night family trip
Verified Wotif guest review