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1 room, 2 adults

Hotel Grand Chancellor Melbourne, Melbourne, Australia

4-starThis property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.
Great for familiesThis property has good facilities for families.
131-137 Lonsdale Street, Melbourne, VIC, 3000, Australia

4-star hotel with 2 restaurants, near Her Majesty's Theatre
  • Free WiFi
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 2,789 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

WiFi
Good internet service
Pool
Great pool
Vibe
Vibe is not too good
Amenities
Amenities are not the best

Hotel Grand Chancellor Melbourne, Melbourne, Australia

from NZ$114
  • Classic Queen Room
  • Premier King Room
  • Classic King Room
  • Superior Queen Room
  • Superior King Room

What’s around Hotel Grand Chancellor Melbourne, Melbourne, Australia

Landmarks

  • In Melbourne Central Business District
  • Her Majesty's Theatre - 2 min walk
  • Princess Theatre - 6 min walk
  • Melbourne Central - 7 min walk
  • Bourke Street Mall - 8 min walk
  • RMIT University - 9 min walk
  • Federation Square - 11 min walk
  • Melbourne Museum - 12 min walk

Getting around

  • Melbourne, VIC (MEL-Tullamarine) - 29 min drive
  • Melbourne, VIC (MEB-Essendon) - 25 min drive
  • Melbourne, VIC (AVV-Avalon) - 42 min drive
  • Flinders Street Station - 14 min walk
  • Southern Cross Station - 21 min walk
  • Showgrounds Station - 7 min drive
  • Parliament Station - 7 min walk
  • Melbourne Central Station - 8 min walk
  • Flagstaff Station - 15 min walk

At a glance

Key facts

Hotel size

  • This hotel has 160 rooms
  • This hotel is arranged over 17 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is 11 AM
  • Express check-in

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Self parking (limited) *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • 24-hour room service
Things to do
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby
Working away
  • Business center
  • Conference space
  • Conference space size (feet) - 5382
  • Conference space size (meters) - 500
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Elevator
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Television in common areas
Accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Korean

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
Freshen up
  • Designer toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Footlights - This restaurant serves breakfast only.

Encore Cafe and Bar - This restaurant specializes in local cuisine and serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required.

Recreation

On Site

  • Fitness facilities

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Hotel Grand Chancellor Melbourne, Melbourne, Australia’s small print

Also known as

  • Grand Chancellor Melbourne
  • Hotel Grand Chancellor Melbourne Hotel Melbourne
  • Hotel Grand Chancellor Melbourne
  • Melbourne Grand Chancellor
  • Melbourne Grand Chancellor Hotel
  • Grand Chancellor Hotel Melbourne
  • Grand Chancellor Melbourne Hotel Melbourne
  • Chancellor Melbourne Melbourne
  • Hotel Grand Chancellor Melbourne Hotel
  • Hotel Grand Chancellor Melbourne Melbourne

Policies

Parking height restrictions apply.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Mandatory fees

Deposit: AUD 100 per stay

Optional extras

Credit card charges are subject to an extra charge

Self parking costs AUD $28 per day with in/out privileges

Rollaway beds are available for AUD 40.0 per day

Buffet breakfast is offered for an extra charge of AUD 26 for adults and AUD 12 for children (approximately)

Babysitting/childcare is available for an extra charge

Dial-up Internet access is available in guestrooms for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Good 7.6 From 1,209 reviews

Fair 4.0
Had much better for the price
Paid $160 for an "Executive Room". The room they gave me on the 7th floor was hot, loud even with ear plugs in from the street so clearly the windows were't double glazed, and where the bed was the positioned from the light that came through the door, it was so bright I couldn't sleep. On top of that, a small but frustrating thing was after a long day in a conference, I wanted to watch some tv and the remote batteries were going flat. After getting in bed and discovering the noise and light issues,the hassle of having to go down stairs and conplain to then be taken to a room in the 15th floor that I was told was for "Coroporate clients" that was free of these issues but then told when I asked someone what the normal proce difference for what looked like and was lead to believe was a more expensive room seemed strange to me. The water pressure in this room though was poor in the shower in the morning though so STILL not a great experience on top of everything else that occurred. The "Manager" that I spoke to about my concerns initially and the fact that prior to all the first room issues was thinking of staying here again in January for another conference, seemed not to really listen or get what my frustrations were and not phased about the loss of further business. Not a great first experience and left me not wanting to return here. Will look for another Hotel in future. $100 deposit on check in here for the room is required too.
auOther trip
Very good 8.0
Lovely hotel close to RMH in the city
Everything about this hotel was great. From the lobby being nice, the staff friendly, with the no hassles checkin. We'd pre-booked and paid for the room, we had to leave our cc details as they reserve room credit that's credited back on check out, staff gave us our 2 passkeys, free wifi internet coupon. We had to pay for parking, it's a shared carpark for the hotel as well as being public using a valet. Room was nice, not spacious, very comfy bed, linen, 4+ pillows and cushions. The tv was a good size, had all the main channels plus movies to rent (we didn't rent). Fully stocked fridge with goodies all for purchase (we didn't buy any). Had a kettle, tea, coffee, ironing board, extra blanket, air-con worked well but you have to leave a passkey in the switch for it to stay on. Bathroom was an alright size with a shower above the bath, I forgot my conditioner so I used the ones the hotel supplied, it was a good quality conditioner. We had a tiny balcony that had a downward view of the street. There's a restaurant tho we didn't know this when we arrived, it would've been good if the staff had of mentioned it. The 'all hours' menu via room service was great, we decided to try a seafood taster and a chicken breast sandwich...both were very nice, good prices. It was a lovely room, it was suited for sleeping because it's quite a small room (we had the executive king room). We would stay again as we had a great experience.
auOther trip
Good 6.0
A lot can be improved with the right people..
The room was nice, but the service and options could be improved, particularly with the reputation of the hotel. From checking in, we were told that no cash deposits can occur. Info provided by hotels.com might be incorrect as the confirmation stated cash or credit card bond but we were told no alternatives followed by silence - I rarely use credit card and didn’t bring it because the holding takes too long to reimbursed. Thankfully my partner had theirs. The room seemed great, comfortable and clean - but when taking a shower the conditioner and the body wash were both empty. Seemed odd, but we kind of just thought “whatever”. The front door is locked after a certain time and while out I stupidly misplaced the key. The girl on reception appeared to have no job satisfaction and reluctantly, obviously a huge imposition, assisted us. Others pressed the buzzer during this and with an audible sigh/groan/noise, she let them in.. just.. lovely.. Checkout at 11 had long lines of people, not the individuals fault who were working but surely it’s regular enough to chang it? I had lined up behind people who needed to split their bill and took their time doing so (not the fault of the hotel, just adding to the experience), but I was next so finally I thought I could check out when they left. Nope, a call was taken - fair enough I suppose, who knows how long they’d waited but apparently it was a complaint which didn’t end quickly. Eventually checked out. Average.
Seon, au1 night romance trip
Good 6.0
little extras make a big picture
just a plain hotel , nice modern bathrooms with free toiletries , nice hard double bed , clean sheets , Free Tea & coffee and mini bar, (at a cost) . wardrobe too small to hang dresses or coats oh and no coat hangers 2 draws that are old and a little smelly . most visitor's would live out of the suitcase ? nice big desk and chair , two small lounge chairs old and tired and a small table. ok that's the basic's, great friendly staff making check in and out very easy, a small and cozy bar and restaurant also with friendly and pleasant staff, great food . on the 17th floor you can work off the B,L,T.in the small but well equipped gym or swim a few laps in the heated pool or just relax by the pool on a nice day. just a few things missing like a bathroom and some tables and chairs but the hotel is more corporate than holiday resort. my wife and I stayed 5 nights at the hotel and had family and friends visit us as we live in Perth, best location close to trams, Chinatown, shopping, museums.
graham, auOther trip
Poor 2.0
I would not recommend this hotel to anybody staying in Melbourne. The check in service was slow and substandard and was only the start of a mediocre (at best) experience. The best part of the room was a recently renovated bathroom, however, there were two problems with this. The first being stained towels provided on our first night, it was what looked like blood stains on the end of the towel after washing. The second issue being the frosted glass door, as the toilet was right next to the door you can see the silhouette of your partner doing number 1 or 2s while lying in bed. The room itself was not too bad. There is a small unusable balcony with a massive aircon unit sitting on it. The door to the balcony has a massive gap underneath it which lets in cold air and the side of the door has foam tape which reminds me of a temporary fix to shoddy accommodation when I was flatting. Hotel management has not even bothered to pay to paint behind the curtains, leaving the whole room looking unfinished and shabby. Another gripe is the fact that a lift broke during our stay. This left the hotel with one lift of 15 floors and a 5-minute line to get to your room. When it first broke down no staff bothered to tell us what was going on although they could see us standing around waiting. Eventually, signage turned up telling us what happened and gave us the option to walk through a labyrinth of stairs or otherwise use the resident's lifts which were to only about 4 of the 15 floors.
auOther trip

Hotel Grand Chancellor Melbourne, Melbourne, Australia

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