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All properties in Palenque, Palenque, Chiapas, Mexico
1 room, 2 adults

Hotel Ciudad Real Palenque

3.5-star3.5 stars
Great for families

Good to know

  • Children's club (free)
  • Free cribs/infant beds
  • Dry cleaning/laundry service
  • Free RV, bus, truck parking
Carretera a Pakal-Na Km. 1.5, Col. La Mielera, Palenque, CHIS, 29960, Mexico

Family-friendly hotel with 3 restaurants, near Aluxes Eco Park
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Children's club (free)
    • Free cribs/infant beds
    • Dry cleaning/laundry service
    • Free RV, bus, truck parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • Everything is very nice. Very easy access. Great location. Beautiful property Oct 12, 2020
  • We loved this hotel. It is quiet, well-maintained, has good service, and has a good…Jan 1, 2020

Hotel Ciudad Real Palenque

from NZ$72
  • Superior Room
  • Junior Suite
  • Suite

What’s around Hotel Ciudad Real Palenque

Landmarks

  • Aluxes Eco Park - 2.5 mi / 4 km
  • Palenque Archaeological Zone - 4.7 mi / 7.6 km
  • Misol-Ha Waterfalls - 5.1 mi / 8.2 km
  • Cascadas de Roberto Barrios - 19 mi / 30.6 km

Getting around

  • Villahermosa, Tabasco (VSA-Carlos Rovirosa Perez Intl.) - 106 min drive
  • Palenque, Chiapas (PQM-Palenque Intl.) - 2 min drive

At a glance

Key facts

Hotel size

  • This hotel has 72 rooms

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is 1 PM

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free uncovered onsite self parking

  • Free onsite RV/bus/truck parking

  • Wheelchair-accessible parking on site

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 3 restaurants
  • 2 bars/lounges
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Waterslide
  • Playground on site
  • Swim-up bar
  • Pool sun loungers
Working away
  • Business center
  • Meeting rooms
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
Facilities
  • Garden
  • Terrace
Accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Iron/ironing board (on request)
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Las Palmas - This poolside sports bar specializes in Mexican cuisine and serves lunch and dinner.

La Terraza - This poolside sports bar specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.

Hotel Ciudad Real Palenque’s small print

Also known as

  • Ciudad Real Hotel
  • Hotel Ciudad Real Palenque Palenque
  • Hotel Ciudad Real Palenque Hotel Palenque
  • Ciudad Real Palenque
  • Hotel Ciudad Real Palenque
  • Hotel Ciudad Real
  • Ciudad Real Palenque Palenque
  • Hotel Ciudad Real Palenque Hotel

Policies

This property does not have elevators.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property accepts credit cards, debit cards, and cash.

Optional extras

Late check-out can be arranged for an extra charge

Breakfast costs between MXN 55 and MXN 160 for adults, and MXN 55 and MXN 160 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Ciudad Real Palenque

  • Does Hotel Ciudad Real Palenque offer free cancellation for a full refund?
    Yes, Hotel Ciudad Real Palenque does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hotel Ciudad Real Palenque?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hotel Ciudad Real Palenque?
    Yes, there's free self parking. Free RV/bus/truck parking is available.
  • Is there a pool at Hotel Ciudad Real Palenque?
    Yes, there's an outdoor pool.
  • Are pets allowed at Hotel Ciudad Real Palenque?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Hotel Ciudad Real Palenque?
    You can check in from 3:00 PM - anytime. Check-out time is 1 PM. Late check-out is available for a charge.
  • Are there restaurants at or near Hotel Ciudad Real Palenque?
    Yes, there are 3 onsite restaurants, featuring Mexican cuisine, garden views, and poolside dining. Nearby restaurants include Latte cafeteria (9-min walk), Cafe Colibri (10-min walk), and Pizzas Expres (11-min walk).
  • What is there to do at Hotel Ciudad Real Palenque and nearby?
    Hotel Ciudad Real Palenque has 2 bars and a waterslide, as well as a garden.

Recent reviews

Fabulous 8.8 From 97 reviews

Very good 8.0
This hotel is close to downtown anf shopping . Lots of food choices sround hotel.
us4 night family trip
Very good 8.0
Room was fine. Property was clean. Breakfast was very good and included.
us1 night romance trip
Good 6.0
The walls are paperthin. You could hear everything i the other room including people coming and going and slamming the doors at all hours
us1 night trip
Exceptional 10.0
Other than check in a nice find.
Great location and very nice grounds. The young lady at reception had not got my Expedia confirmation yet. So she asked if I could get my reservation, so I went back to my car to get my cell, showed her. she wrote down confirmation number. She then called her manager and said she could not read the confirmation because it was in English. She asked me to email the confirmation to her boss, as if she did not trust me. This prompted a third trip to my car for my reading glasses. When my Mexican friend showed up all of a sudden the reservations were “Found.”
us1 night trip
Exceptional 10.0
Beautiful stay at Ciudad. Me and my girlfriend had pleasant experience with this hotel. Great, clean room, amazing service and pool is everything you need after a long trip
Alex, ca1 night trip
Very good 8.0
Beautiful, but noisy.
The hotel is beautiful and comfortable, but very noisy. I was there in the off season, so they were renovating everything and it was difficult to get service in the bar and restaurant. I'm sure it's better when it's busy.
Rene, usOther trip
Exceptional 10.0
Hotel muy bonito y acogedor
El hotel es muy bonito y acogedor,la alberca está super linda,el único inconveniente fue que hice reservación mes y medio antes y me dieron habitación equivocada,luego pedí como lo solicite y no tenían con vista a la alberca como estaba en la descripción pero de ahí en fuera,el servicio,lugar y cuidados que tienen por el covid es muy bueno y eso me hizo sentir más tranquila.
mx2 night trip
Exceptional 10.0
Hotel Ciudad Real Palenque simplemente perfecto!
Nos encantó el hotel!
Beatriz, mx1 night family trip
Exceptional 10.0
El mejor hotel de san Cristobal y muchos otros lugares, las habitaciones increíbles y súper cómodas, el personal muy servicial
Liztello, mx1 night family trip
Very good 8.0
Todo bien en el hotel,el unico detalle es que dan carisimos los alimentos la verdad.
mx2 night family trip

Hotel Ciudad Real Palenque