Hotel Ciudad Real Palenque

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Outdoor pool
Outdoor pool
Outdoor pool
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Overview of Hotel Ciudad Real Palenque

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Hotel Ciudad Real Palenque

3.5 star property
Family-friendly hotel in Palenque with 3 restaurants and 2 bars/lounges

8.8/10 Fabulous

348 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Laundry facilities
The price is $86
Price available on 01/08/2022
Map
Carretera a Pakal-Na Km. 1.5, Col. La Mielera, Palenque, CHIS, 29960
Main amenities
  • Daily housekeeping
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Free children's club
  • Waterslide
  • Pool bar
  • Swim-up bar
  • Room service
  • Business center
  • Terrace
For families
  • Children stay free
  • Free cribs/infant beds
  • Playground on site
  • Children's club (free)
  • Private bathroom
  • Television
Cleaning & safety
  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Palenque Archaeological Zone - 19 min drive
  • Misol-Ha Waterfalls - 15 min drive
  • Cascadas de Roberto Barrios - 73 min drive

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.) - 2 min drive
  • Villahermosa, Tabasco (VSA-Carlos Rovirosa Perez Intl.) - 106 min drive

About this property

Hotel Ciudad Real Palenque

Hotel Ciudad Real Palenque puts you just 1.2 mi (1.9 km) from the airport and 4.7 mi (7.6 km) from Palenque Archaeological Zone. Guests can be pampered with massages at the spa and grab a bite to eat at one of the 3 restaurants. Other highlights include 2 bars/lounges, an outdoor pool, and a free kid's club. The pool and helpful staff get good marks from fellow travelers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 72 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is 1 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered onsite self parking
  • Free onsite RV/bus/truck parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7 AM–noon
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Room service (limited hours)
  • Snack bar/deli

Taking the kids

  • Children stay free
  • Free children's club
  • Waterslide
  • Playground

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool
  • Full-service spa
  • Waterslide

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board (on request)

Sleep well

  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

The spa is open daily.

Dining

Las Palmas - This poolside sports bar specializes in Mexican cuisine and serves lunch and dinner.
La Terraza - This poolside sports bar specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.

Fees & policies

Optional extras

  • Breakfast costs between MXN 55 and MXN 160 for adults, and MXN 55 and MXN 160 for children (approximately)
  • Late check-out can be arranged for an extra charge

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to 2022 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

Policies

This property does not have elevators.

Guests can rest easy knowing there's a smoke detector on site.

This property accepts credit cards, debit cards and cash.

Also known as

Ciudad Real Hotel
Ciudad Real Palenque
Hotel Ciudad Real Palenque
Hotel Ciudad Real
Ciudad Real Palenque Palenque
Hotel Ciudad Real Palenque Hotel
Hotel Ciudad Real Palenque Palenque
Hotel Ciudad Real Palenque Hotel Palenque

Frequently asked questions

Overall score and ratings

8.8

Fabulous

9.1/10

Cleanliness

8.5/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

8/10 Very good

Very good
All was very good, except the waiter at breakfast was not so friendly or attentive.
Ronald J., 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Extremely kind staff always willing to go Above and beyond tl assist
Aaron, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Clean and nice, the staff was helpful every time we needed it.
Linda, 2-night trip with friends
Verified Expedia guest review

8/10 Very good

2-night family trip
Verified Hotels.com guest review

4/10 Fair

Upon check in the manager is very rude and does not allow any food or alcohol from outside the hotel . They ended up charging us to bring drinks inside the hotel, that must be the first time I’ve ever heard of this rule in my life. The manager needs to improve her people skills before she gets this hotel shut down completely.
Ignacio, 2-night family trip
Verified Expedia guest review

8/10 Very good

2-night trip
Verified Hotels.com guest review

8/10 Very good

Quiet at this time.
Steve, 4-night trip with friends
Verified Expedia guest review

6/10 Good

Good place for a quick visit
This a dated although nice hotel. It's conveniently located off the main road into Palenque and a 10 minute drive to the Mayan ruins. There no minibar fridges available and no in room coffee. A nice little balcony and the restaurant was good. Nice continental breakfast included in our hotel price. Pool was lovely and the hotel is near the centro, about a 30 minute walk.
Marjorie, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

What a great place to stay. Hospitallity perfect.
It was a wonderful place to stay. This place is very quiet and peaceful. Got up to a slight noise by our screen door to find a peacock wanting to greet us. The staff is attentive and so helpful.Nice swimming pool and beautiful surroundings. The restaurant has a great staff and food. Buffet breakfast and fine bar drinks all day till 10pm. Great stay.Recommended.
Corinne, 2-night trip
Verified Hotels.com guest review

8/10 Very good

We enjoyed our stay. The room was spacious and clean, calm and did to us what we needed, rest. The restaurant isn't that great, and the breakfast somewhat disappointing. The whole place has an aura of past glory, and furnished with taste from early 80s (I know it, I was there!). Also, it isn't close to the centre. But all in all, the place satisfied us and was good value for money.
Davide, 2-night trip
Verified Hotels.com guest review