Riverside Apartments Melbourne

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Overview of Riverside Apartments Melbourne

Riverside Apartments Melbourne

4.0 star property
City-center aparthotel, steps from SEA LIFE Melbourne

7.8/10 Good

1,425 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Kitchen
  • Non-smoking
  • Air conditioning
  • Lounge area
474 Flinders Street, Melbourne, VIC, 3000
Main amenities
  • 50 smoke-free apartments
  • Housekeeping on weekdays
  • Self parking
  • Air conditioning
  • Vending machine
  • Self-serve laundry
  • Multilingual staff
  • Luggage storage
  • Limited hour front desk
For families
  • Cribs/infant beds (surcharge)
  • Kitchen
  • Separate dining area
  • Living room
  • Laundry facilities
  • Blackout drapes/curtains
Cleaning & safety
  • Professionally cleaned
  • Cleaned with disinfectant
  • Sheets and towels washed at 60°C
  • Contactless check-out

Choose dates to view prices

About this area

What's nearby

  • In Melbourne Central Business District
  • SEA LIFE Melbourne - 1 min walk
  • Flinders Lane - 3 min walk
  • Collins Street - 4 min walk
  • Crown Casino and Entertainment Complex - 7 min walk
  • Eureka Skydeck 88 - 11 min walk
  • Federation Square - 12 min walk
  • Regent Theatre - 14 min walk
  • Bourke Street Mall - 15 min walk
  • Melbourne Arts Centre - 15 min walk
  • DFO South Wharf - 15 min walk

Getting around

  • Melbourne, VIC (MEB-Essendon) - 15 min drive
  • Melbourne Airport (MEL) - 20 min drive
  • Avalon Airport (AVV) - 39 min drive
  • Spotswood Station - 8 min drive
  • Southern Cross Station - 10 min walk
  • Flinders Street Station - 10 min walk
  • Flagstaff Station - 14 min walk
  • Melbourne Central Station - 20 min walk
  • Parliament Station - 24 min walk

About this property

Riverside Apartments Melbourne

Riverside Apartments Melbourne offers a great location, putting you within just a 10-minute walk of Collins Street and Crown Casino and Entertainment Complex. Guests looking for a bite to eat can check out Rustiq cafe, which serves breakfast and lunch. Conveniences like kitchens are in all apartments, along with living rooms and LCD TVs. Fellow travelers love the overall property condition and central location. Public transportation is close by: Flagstaff Station is just 14 minutes by foot.

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

At check-in, guests must provide a record of full COVID-19 vaccination
This information is provided by our partners.

At a glance


  • Check-in time from 2 PM - 6:30 PM
  • Express check-in/out
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 10 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide a record of full COVID-19 vaccination

Special check-in instructions

  • The front desk is open daily from 11:00 AM - 7:00 PM
  • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
  • At check-in, guests must provide a record of full COVID-19 vaccination
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Pets not allowed

Property amenities


  • Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Self parking on site (AUD 35.00 per night)
  • Limited onsite parking
  • Height restrictions apply for onsite parking

Family friendly

  • Cribs (infant beds): AUD 10.0 per night


  • Refrigerator (full size)
  • Stovetop
  • Microwave
  • Dishwasher
  • Free tea bags/instant coffee
  • Cookware/dishes/utensils
  • Electric kettle


  • Bed sheets provided
  • Rollaway/extra beds: AUD 40 per night


  • Shower
  • Towels provided
  • Free toiletries
  • Hair dryer

Living spaces

  • Living room
  • Dining room
  • Sitting area


  • 32-inch LCD TV with digital service


  • Laundry facilities
  • Laundry detergent

Work spaces

  • Desk

Climate control

  • Air conditioning
  • Heating


  • No pets allowed


  • Elevator
  • Smoke-free property

Services and conveniences

  • Limited housekeeping
  • Multilingual staff
  • Iron/ironing board
  • Luggage storage
  • Blackout drapes/curtains
  • Vending machine
  • Front desk (limited hours)

Location highlights

  • On the river
  • On the waterfront
  • Near a metro station
  • Near a train station
  • In the business district
  • In the shopping district
  • In the city center
  • In the entertainment district

Things to do

  • Casino nearby
  • Bicycle rentals nearby
  • Hiking/biking trails nearby

Safety features

  • Smoke detector


  • 50 rooms
  • 17 floors
  • 2 buildings

Restaurants on site

  • Rustiq cafe
  • Riverside Deli Cafe

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Deposit: AUD 250.00 per stay

Optional extras

  • Early check-in can be arranged for an extra charge of AUD 30 (subject to availability)
  • Late check-in between 7:00 PM and 11:00 PM can be arranged for an extra charge of AUD 30
  • Late check-out can be arranged for an extra charge of AUD 30 (subject to availability)
  • Credit card charges are subject to an extra charge of 1.5 percent

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Cribs/infant beds are available for AUD 10.0 per night
  • Rollaway beds are available for AUD 40 per night


You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs AUD 35.00 per night
  • Guests must contact this property in advance to reserve onsite parking
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place.

Contactless check-out is available.

At check-in, guests must provide a record of full COVID-19 vaccination.


This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

Onsite parties or group events are strictly prohibited.

Guests can rest easy knowing there's a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

No visitors or unregistered guests are allowed in guestrooms 10 PM.

Also known as

Riverside Apartments Melbourne Apartment
Best Western Riverside Apartments Melbourne
Best Western Riverside Melbourne
Best Western Riverside Apartments Hotel Melbourne
Best Western Riverside Apartments Apartment Melbourne
Best Western Riverside Apartments Apartment
Riverside Apartments Apartment Melbourne
Riverside Apartments Melbourne
Best Western Riverside Apartments
Best Riversi Apartments
Riverside Apartments Melbourne Melbourne
Riverside Apartments Melbourne Aparthotel
Riverside Apartments Melbourne Aparthotel Melbourne

Frequently asked questions

Overall score and ratings






Staff & service




Property conditions & facilities

8/10 Very good

Great location - nice views
Location was excellent for our week at the Melbourne Convention Centre. The hotel room itself was pretty disappointing. The carpet was soiled and had cigarette burns, in the bathroom doors were falling off the cabinets and the air conditioning could not be adjusted. The TV in the main bedroom did not work. Ok for business as we were out most of the time, beds were surprisingly good and the towels were changed daily so some good things to report.
Bernard, 5-night business trip
Verified Hotels.com guest review

4/10 Fair

They put me on other old building (not in the riverside aprtment itself). They said they are also manage another building and it is 4 storeys old building. So not convinient
1-night trip
Verified Hotels.com guest review

4/10 Fair

Disappointing- apartment badly in need of an update and nothing like the leading photos. As soon as you open the door there was a steep set of about 20 stairs. The lounges were old and uncomfortable. To get to garage was not easy had to go outside, around the corner and put a key in a lock on the wall. Not able to be done from car. Elevator did not connect to apartment at all.
Deborah, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Very very average
When we book this on your website the photos you show us nothing like the room we got it was average very very average it had stains all over The carpet is very old it’s not connected to the one used advertised I have booked I reckon around 12 rooms with you and this is no doubt the worst I stay in the city often I would think twice before going for your website again because it was crap it was just a room
Paul, 1-night trip
Verified Hotels.com guest review

6/10 Good

The Penthouse - Disappointment
We booked the 3 Bedroom Penthouse - Riverside Tower expecting to see river views as described. To our disappointment there were certainly no views as per the photos advertised. The outdoor area was certainly nothing beautiful. Every planter pot was a mass of weeds and the area was very unattractive. The BBQ was a disgrace with rusty hot plate. The bathrooms were beautiful, obviously recently renovated and the beds were very comfortable. Lounge and shag pile rug not very attractive. Generally, in need of further renovation to call this ‘The Penthouse’.
Peter, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Lift not working and no one to take calls for after 9pm as was left outside for two hours unable to get up to my room . Was instructed by another customer who stayed before as entry via building next door as fire exit to walk up the stairs is via the property next door. Also very noisy as cnr of major Roads and poor insulation to keep noice out
Chris, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Good location but awful maintenance and service
No one can argue that the apartments are not well located. The price paid represents good value for that location so some '3 star' standard of accommodaion is expected. Nevertheless the standard of maintenance of the apartment showed a gross lack of attention. It wasn't as if the issues were recent or unforseen, the problems seemed long standing and should have been rectified under normal maintenance. In detail: door lock to balcony broken, mould in bathroom, leaking fridge, loose powerpoint, no tv remote in the bedroom and no heating apart from a column oil heater with broken legs that fell over easily (and had done often in the past judging by scorch marks on the carpet). Attempts to fix the aircon system failed and small fan heater was eventually provided on the last day of the stay. Attempts to contact reception during the advertised 11 to 7 timeframe proved difficult and the person who answered the phone option was unable or perhaps unwilling to provide the name or number for the manager. Overall this place could represent some of the best value accommodation in Melbourne but it needs to have a serious maintenance audit and remedy.
Ross, 3-night trip with friends
Verified Hotels.com guest review

6/10 Good

Clean but disappointing & not as photographed
We booked the One Bedroom Annex Tower Room for our week in Melbourne, had absolutely no views apart from over the neighbours room & down to several Gentlemen's Clubs & a night club both of which were incredibly noisy over the weekend. Room was relatively clean, bathroom needs an upgrade and the shower head only had “jet” setting as all the others were blocked. Cleaners did leave behind their cleaning cloths in our kitchen/dining room. The Annex Tower itself was extremely disappointing, it’s linked with a barber shop & the lift was disgusting. Good location within CBD area & easy to walk places. Strategic advertising of the rooms, makes it look as if you’ll get a view and better room.
Stacey, 4-night trip
Verified Hotels.com guest review

4/10 Fair

This property is very old and needs a full refurbishment the pictures that are shown on hotels.com was definitely not the room we stayed in Basic room clean but so old and dated Mildew in the ensuite bathroom tiles every were windows wouldn’t close in the bedroom which made the train noice in our room extremely loud last train finished at 2am to be woken at 6am by trains We had rain which dripped from the roof and wet the side of the bedroom floor not pleasant to walk on Only tv in the apartment did not work Fridge had several fist marks bashed into Corner cupboard had them hot water service in it were the shelf was wet rotten dirty broken in half and extremely unsafe I would think twice before booking this place
Georgina, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Great value
Great value for money, had a 2 bedroom apartment and was very spacious living area with smaller bedrooms that just fitted beds but we didn’t need any more than this.
Karin, 1-night business trip
Verified Hotels.com guest review