All hotels in Playa del Carmen, Quintana Roo, Mexico
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Belmond Maroma Resort & Spa, Playa del Carmen

5 stars
Carretera Cancun Tulum Km 51Riviera Maya, Playa del CarmenQROO77710Mexico
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  • Cancun, Quintana Roo (CUN-Cancun Intl.) 32-min drive; 25 miles/40.2 km
  • Free valet parking
  • Airport shuttle
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
Outstanding4.7 / 5
  • Beautiful turquoise waters, tranquil.Sep 18, 2016
  • Unbelievable service and facility. The greatest resort in our experience. Staff were…Jun 11, 2016
19See all 19 Hotels.com reviews
From 1,059 reviewsTripAdvisor Traveller Rating

Belmond Maroma Resort & Spa, Playa del Carmen

from NZ$842
  • Ocean View Master Suite
  • Ocean View Junior Suite
  • Deluxe Ocean View Room
  • Deluxe Garden View Room
  • Oceanfront One Bedroom Suite

At a glance

Key facts

Hotel size

  • This hotel has 63 rooms

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-in/out
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club

Pets

  • Pets allowed *

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available on request) *

Parking

  • Free valet parking

Offsite

  • Area shuttle *

  • Shopping center shuttle *

Also known as

  • Belmond Maroma
  • Belmond Maroma Resort
  • Belmond Resort
  • Maroma Belmond
  • Maroma Resort
  • Maroma Hotel Playa Del Carmen
  • Maroma Resort And Spa By Orient-Express Hotel Playa Del Carmen
  • Maroma Resort Spa

Policies

Guests under 8 years old are not allowed in the spa.

This property does not have elevators.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for MXN 2500 per day

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of MXN 3680 per pet, per stay

Airport shuttle service is offered for an extra charge of MXN 2576 per vehicle (one way)

Area shuttle and shopping center shuttle service is offered for an extra charge

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Free cooked-to-order breakfast daily
  • 2 restaurants
  • Bar/lounge
  • Beach bar
  • 24-hour room service
Things to do
  • On private beach
  • Beach sun loungers
  • Number of outdoor pools - 3
  • Pool umbrellas
  • 24-hour fitness facilities
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Marina on site
  • Beach umbrellas
  • Steam room
  • Beach towels
  • Sauna
  • Arcade/game room
  • Billiards or pool table
Working away
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built 1995
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library
Accessibility
  • Accessible bathroom

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Slippers
  • Iron/ironing board
Sleep well
  • Turndown service
Things to enjoy
  • In-room massage available
  • Patio
Freshen up
  • Private bathroom
  • Designer toiletries
  • Hair dryer
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

Spa

Kinan Spa has 9 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, and a steam room.

The spa is open daily. Guests under 8 years old are not allowed in the spa.

Dining

El Restaurante - This beachfront restaurant specializes in Mexican cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

El Sol - Overlooking the ocean, this restaurant specializes in Mediterranean cuisine and serves dinner and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.

La Cantina - This bar specializes in Mexican cuisine and serves dinner and light fare. Reservations are required. Open select days.

Freddys Tequila Bar - This tapas bar is located on the beach. Open daily.

Recreation

On Site

  • Marina on site
  • Outdoor tennis courts - 2
  • Sauna
  • Steam room
  • Free bicycles on site
  • Golf driving range on site
  • Helicopter/airplane tours on site
  • Horse riding/rental on site
  • Kayaking on site
  • Pilates classes on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Tennis lessons on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Skydiving nearby
  • Windsurfing nearby

Belmond Maroma Resort & Spa, Playa del Carmen’s small print

Also known as

  • Belmond Maroma
  • Belmond Maroma Resort
  • Belmond Resort
  • Maroma Belmond
  • Maroma Resort
  • Maroma Hotel Playa Del Carmen
  • Maroma Resort And Spa By Orient-Express Hotel Playa Del Carmen
  • Maroma Resort Spa

Policies

Guests under 8 years old are not allowed in the spa.

This property does not have elevators.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for MXN 2500 per day

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of MXN 3680 per pet, per stay

Airport shuttle service is offered for an extra charge of MXN 2576 per vehicle (one way)

Area shuttle and shopping center shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Belmond Maroma Resort & Spa, Playa del Carmen

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