Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Close
Skip to main content.
All properties in Toluca, Mexico, Estado de, Mexico
1 room, 2 adults
Paseo Tollocan Ote Number 818, Toluca, MEX, 50160, Mexico
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
8.6
Fabulous212 All of our reviews have come from real guests who have stayed at the property.verified guest
reviews
Beds
Rated top 9% in Toluca
  • 7.9WiFi
    • Good internet service
  • 7.9Comfort
    • Very comfortable
  • 7.3Room
    • Great room
    • Very comfortable
    • Comfortable beds
    • Bathroom could be optimized
  • 7.1Breakfast
    • Tasty breakfast
Show more

What guests say

  • Comfortable beds
  • Accessible parking
  • Friendly service
  • Bathroom could be optimized

Narrow reviews:

212 verified guest reviews

Guest rating

The following English reviews were posted by hotel guests from other countries

8.0Very goodCheck-in Mar 31, 2020
Good for a short stay
The hotel is comfortable and the room is clean. However the staff don’t speak much English.
1 night family trip
Verified Hotels.com guest review
10.0ExceptionalCheck-in Mar 2, 2020
Great stay
Very clean hotel and exceptional service
David3 night business trip
Verified Hotels.com guest review
Response by Andrey Hernández Castañeda
Mr. David We greatly appreciate your appreciative comments and we look forward to having you back at this your Holiday Inn Express Toluca home.
10.0ExceptionalCheck-in Jan 16, 2020
I stay here a night everytime I come to Toluca! No complaints here
1 night family trip
Verified Expedia guest review
Response by HOLIDAY INN EXPRESS TOLUCA
Thank you for your visit
10.0ExceptionalCheck-in Nov 28, 2019
Outstanding hotel choice!
Excellent location, friendly and professional staff, quiet, good breakfast buffet, fast and stable internet.
Juan1 night business trip
Verified Hotels.com guest review
10.0ExceptionalCheck-in Nov 13, 2019
Super bueno en general y muy buena ubicación, limpio, seguro, la atención.
2 night family trip
Verified Expedia guest review
8.0Very goodCheck-in Nov 8, 2019
I liked that it was walking distance from the mall but didn’t like the fact that there was no choice of restaurants.
Ange3 night business trip
Verified Expedia guest review
10.0ExceptionalCheck-in Sep 27, 2019
Good location!! The property is clean and the parking lot is very convenient!
2 night business trip
Verified Expedia guest review
10.0ExceptionalCheck-in Jul 12, 2019
Staff was very friendly. Breakfast was always ready and plentiful. The cable machine at the gym was not functioning properly. The gym and breakfast was the main reason for booking this hotel.
Jose4 night romance trip
Verified Hotels.com guest review
8.0Very goodCheck-in Jul 4, 2019
The shower was too slippery. And the shower heads need to be replace.
2 night family trip
Verified Expedia guest review
10.0ExceptionalCheck-in May 13, 2019
I've stayed here in past years. It's been renovated and is much improved. I wish it had been as nice back then as it is now. It's clean with a more modern look. It's close to the industrial plants and transportation easily accessible. I travel business and will continue staying here. One last thing and most important; it is excellently priced.
2 night business trip
Verified Expedia guest review
10.0ExceptionalCheck-in Apr 15, 2019
This hotel is very good, great service and location is fine since it is in front of tha major city mall (Galerias Toluca). The cleanliness has a big opporutnity since a few bugs found in the morning around the room, besides this everything else was fantastic
Edgar3 night family trip
Verified Hotels.com guest review
10.0ExceptionalCheck-in Apr 7, 2019
Overall I like the hotel even breakfast. Quite and clean. Close to many restaurants in 5 minutes.
1 night business trip
Verified Expedia guest review
10.0ExceptionalCheck-in Feb 22, 2019
Great breakfast buffet, fast check in, very clean rooms and hotel, free secure parking and great location.
Emm1 night family trip
Verified Expedia guest review
10.0ExceptionalCheck-in Feb 21, 2019
Loved it
Great customer service and clean rooms.
Carolina1 night romance trip
Verified Hotels.com guest review
8.0Very goodCheck-in Jan 16, 2019
Good
It was good. No restaurant in the hotel. Staff not very friendly. Hotel is really nice.
1 night business trip
Verified Hotels.com guest review
10.0ExceptionalCheck-in Dec 23, 2018
Breakfast is awesome! Authentic Mexican food. The staff is friendly and always looking to better suit all your needs. I always stay at this hotel when I visit Toluca, it is cozy, convenient and provides exceptional customer service.
Edith2 night trip
Verified Expedia guest review
10.0ExceptionalCheck-in Sep 15, 2018
Good place to take overnight rest, clean and pacefull
1 night trip
Verified Expedia guest review
8.0Very goodCheck-in Aug 27, 2018
hotel was clean and quite. beds where stiff not real comfortable. breakfast was good. good access to the mall across the street.
Ronald5 night business trip
Verified Hotels.com guest review
2.0PoorCheck-in Jun 18, 2018
The worst week
Hotel in construcción no one mention that before my Reservación. DO NOT GO THERE IS BETTER HOTEL NEXT TO IT DAY INN
RG5 night trip
Verified Expedia guest review
Response by Andrey Hernández Castañeda
The reason for this is to offer you a sincere apology on behalf of the entire team at this hotel, for the inconveniences aroused during the reservation process you have requested. Our guests and clients like you are the most important to us and every day we work in areas of opportunity such as this for continuous improvements in our services and procedures. Thank you very much for taking the time to let us know your comments.
4.0FairCheck-in Jun 14, 2018
No hot water. I had to wait till next day to take shower in the morning
2 night trip
Verified Expedia guest review
Response by Andrey Hernández Castañeda
Receive a cordial greeting from all the staff that works in this hotel Holiday Inn Express Toluca. The reason for this is to offer you a sincere apology on behalf of the entire team at this hotel, for the inconveniences aroused during the reservation process you have requested. I commented that the departments involved already received feedback on the matter for follow-up and that details like these do not happen again.
8.0Very goodCheck-in Dec 19, 2017
Nice hotel in Toluca
Very professional staff, always willing to support in anything. Breakfast is basic, but fine
jose miguel1 night trip
Verified Expedia guest review
6.0GoodCheck-in Oct 18, 2017
Basic economy hotel
For the price is a right hotel. You get for what you paid, limited facilities but clean and amazingly quiet ,even on the weekend I was there. The local climate is cold and my room heater didn't help a bit. TV screen is blurry
5 night trip
Verified Expedia guest review

The following reviews were posted by hotel guests from other countries

10.0ExceptionalCheck-in Mar 18, 2020
Me gusto que me prestaron un salón para tener una videollamada laboral
2 night business trip
Verified Expedia guest review
Response by Andrey Hernández Castañeda
Estimado Huésped estamos a la orden y agradecemos mucho sus apreciables comentarios y esperamos tenerlo de vuelta en esta su casa Holiday Inn Express Toluca
8.0Very goodCheck-in Mar 6, 2020
Todo muy bien ubicación, limpieza,
Ma Gabriela1 night trip
Verified Hotels.com guest review
Response by Andrey Hernández Castañeda
Agradecemos mucho sus apreciables comentarios y esperamos tenerlo de vuelta en esta su casa Holiday Inn Express Toluca
8.0Very goodCheck-in Feb 8, 2020
Recomendado!!
En relación calidad precio...lo recomiendo mucho pp%
Armando1 night family trip
Verified Hotels.com guest review
Response by HOLIDAY INN EXPRESS TOLUCA
GRACIAS POR SU VISITA SALUDOS
8.0Very goodCheck-in Feb 1, 2020
En general muy bien, limpio y cómodo, buen ambiente familiar, solo como mejora, les faltó mas capacidad de atención en el restaurante, mucha gente y pocos utensilios
LUIS GERARDO1 night family trip
Verified Hotels.com guest review
Response by Andrey Hernández Castañeda
Agradecemos mucho sus apreciables comentarios, lamentamos mucho los inconvenientes durante su estadía en nuestro desayunador, esperamos tenerlo de vuelta en esta su casa Holiday Inn Express Toluca
10.0ExceptionalCheck-in Feb 2, 2020
Todo perfecto
Todoexcelente , muy bien ubicado, 100% recomendable , muy amable la chica de la recepción
Jesús Alberto1 night trip
Verified Hotels.com guest review
Response by Andrey Hernández Castañeda
Agradecemos mucho sus apreciables comentarios y esperamos tenerlo de vuelta en esta su casa Holiday Inn Express Toluca
8.0Very goodCheck-in Feb 1, 2020
Las habitaciones están de acuerdo al precio, pésimo servicio por parte del desayuno, no alcanzamos desayuno.
1 night family trip
Verified Hotels.com guest review
Response by Andrey Hernández Castañeda
Estimado Huésped, agradecemos sus comentarios y le ofrecemos una sincera disculpa por los inconvenientes durante su estancia.
10.0ExceptionalCheck-in Jan 25, 2020
Perfecto lugar
Antonio1 night family trip
Verified Hotels.com guest review
Response by HOLIDAY INN EXPRESS TOLUCA
Muchas Gracias por su comentario Saludos
8.0Very goodCheck-in Dec 23, 2019
Buen servicio, agradable experiencia!
Ya había usado el servicio de este hotel y regresé porque me convence, lo recomiendo
Nestor Noel3 night family trip
Verified Hotels.com guest review
10.0ExceptionalCheck-in Dec 14, 2019
Por precaución a los clientes q van con su auto
Todo muy bien solo q al llegar lo primero q hace uno es subirse a la rampa con el auto no hay quien te reciban, cuando entras a ver lo de tu reservación me dijo la Señorita en turno bueno con expresión molesta tiene q bajar de la rampa y darse una vuelta y en Toluca NO es fácil y más si no conoces así q tuve q bajar de la rampa con el auto de reversa sin q hubiera personal que te diera indicación solo con el espejo y de precaución baje en la lateral dejando pasar autos para poder ingresar a su estacionamiento, deberían de poner algún letrero y decir si tiene reservación entre al estacionamiento o algo así para q no se haga esto.
1 night business trip
Verified Hotels.com guest review
2.0PoorCheck-in Dec 5, 2019
Se fue la luz por la noche como 20 min, al parecer no cuenta con planta de luz, y la contraseña wifi no funciono toda la noche, el teléfono de recepción no contestaban
1 night business trip
Verified Hotels.com guest review
10.0ExceptionalCheck-in Dec 7, 2019
Muchas gracias estuvimos muy bien atendidos, no funcionó el control y lo cambiaron para nuestra comodidad.
1 night family trip
Verified Expedia guest review
10.0ExceptionalCheck-in Nov 6, 2019
A la hora de dar nos la habitación no dan una o le cuando pague una habitación sencilla
2 night romance trip
Verified Expedia guest review
10.0ExceptionalCheck-in Oct 19, 2019
Rápido acceso. Deberían mejorar el desayuno como única recomendación. Las habitaciones y pasillos silenciosos y permiten un buen descanso.
1 night romance trip
Verified Expedia guest review
Response by HOLIDAY INN EXPRESS TOLUCA
Muchas Gracias por sus comentarios Pondremos atencion en el detalle
10.0ExceptionalCheck-in Sep 27, 2019
Exelente hotel atenciones descsnsa y muy buen desayuno
1 night family trip
Verified Expedia guest review
8.0Very goodCheck-in Sep 20, 2019
le falta un rediseño en areas comunes, mas muebles, algun detalle, cuadros, fuente, plantas, no parece holliday inn, se ve un poco olvidado
1 night trip
Verified Expedia guest review
6.0GoodCheck-in Sep 20, 2019
Mala atención en recepción se tardaron mucho en el proceso del check inn
Ana1 night family trip
Verified Expedia guest review
10.0ExceptionalCheck-in Sep 4, 2019
Buen hotel
Buen hotel con acceso rápida y sencillo. Sólo un poco ruidoso en el último piso, por un motor trabajando.
Javier3 night family trip
Verified Hotels.com guest review
8.0Very goodCheck-in Aug 31, 2019
bueno costo/servicio limpio la sugerencia es que quiten las cortinas de la regaderas y pongan cancel para que no se tire el agua
1 night family trip
Verified Expedia guest review
8.0Very goodCheck-in Aug 16, 2019
Buen hotel a muy buen precio
Muy buena ubicación
manuel2 night romance trip
Verified Hotels.com guest review
8.0Very goodCheck-in Aug 16, 2019
Me gustaron: precio, desayuno, amabilidad del personal. No me gustó:se escucha todo de una habitación a la otra.
2 night family trip
Verified Expedia guest review
10.0ExceptionalCheck-in Aug 16, 2019
SERVICIO EXCELENTE!!! LAS HABITACIONES E INSTALACIONES ASÍ COMO LA ATENCIÓN DEL PERSONAL FUERON EXCELENTES !!!
SERGIODE1 night trip
Verified Expedia guest review
8.0Very goodCheck-in Aug 10, 2019
Todo excelente
Susana1 night family trip
Verified Hotels.com guest review
8.0Very goodCheck-in Aug 2, 2019
Que no tienen servicio para cenar, y el servicio de desayuno es regular
1 night trip
Verified Expedia guest review
10.0ExceptionalCheck-in Jul 26, 2019
EL SERVICIO EXCELENTE Y EL TRATO DEL PERSONAL INMEJORABLE, FELICIDADES !!!
SERGIO1 night family trip
Verified Expedia guest review
Response by HOLIDAY INN EXPRESS TOLUCA
Gracias por sus comentarios, esperamos verlo de nuevo. Saludos.
10.0ExceptionalCheck-in Jul 4, 2019
Las recamaras están muy bien diseñadas y cómodas, la atención también es muy buena, el desayuno sencillo pero muy bueno
1 night romance trip
Verified Expedia guest review
10.0ExceptionalCheck-in Jun 29, 2019
Buena ubicación exelente cama y almohada lbuen desayunó
1 night business trip
Verified Expedia guest review
10.0ExceptionalCheck-in Jun 8, 2019
Excelente servicio, limpieza, trato y localización
1 night family trip
Verified Expedia guest review
8.0Very goodCheck-in May 25, 2019
muy buena opción para viaje de negocios, excelente ubicación.
jesusrivera1 night business trip
Verified Expedia guest review
Sorry, there are no traveller photos for this property.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews