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All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

Cancun Bay Resort - All Inclusive

3-star3 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's pool
  • Connecting/adjoining rooms available
  • Beach property
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500, Mexico

All-inclusive beachfront property with beach bar, near Turtle Beach
  • Free WiFi in lobby and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's pool
    • Connecting/adjoining rooms available
    • Beach property
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • Food was “okay”...no eggs, no bacon or any of the traditional breakfast items. It was…Jan 2, 2021
  • It was good, but the cleaning of the rooms was a little late and the cable tv does not…Dec 6, 2020

Cancun Bay Resort - All Inclusive

from NZ$208
  • Standard Room
  • Junior Suite, 2 Bedrooms
  • Family Suite (3 Bedrooms with dining room)
  • Superior Room, Ocean View

What’s around Cancun Bay Resort - All Inclusive

Landmarks

  • In Zona Hotelera
  • Tortuga Beach - 36 min walk
  • Turtle Beach - 2 min walk
  • Langosta Beach - 20 min walk
  • Las Perlas Beach - 3 min walk
  • Museum of Popular Mexican Art - 9 min walk
  • Escenica Tower - 11 min walk
  • Puerto Cancun Marina Town Center - 24 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 30 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

At a glance

Key facts

Size

  • 132 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-noon
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Travelling with others

Children

  • Up to 5 children stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Transport

Transfers

  • Airport shuttle*

Parking

  • Free uncovered onsite self parking

  • Onsite RV/bus/truck parking (fees apply)

  • Wheelchair-accessible parking on site

  • Onsite parking limited

Offsite

  • Area shuttle*

Payment types at the property

  • Cash
* See small print for additional details or extra charges

At the property

Food and drink
  • 4 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • Room service (during limited hours)
  • Free reception
  • Coffee/tea in a common area
Things to do
  • Playground on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Parasailing nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby
Working away
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 1970
  • Conference space size (meters) - 183
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 5
  • Year Built - 1978
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Library
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchairs available on site
  • Grab bar - near toilet
Languages Spoken
  • English
  • Portuguese
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
Things to enjoy
  • Balcony or patio
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • LCD TV
  • Cable TV channels
Stay connected
  • Free local calls
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet meals, snacks, and local beverages included
  • Room service during certain hours (limited menu)
  • In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness

Entertainment
  • Onsite entertainment and activities
  • Theme parties

Not included
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Surcharge for room service
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include sports massages and massages.

Dining

El Faisan - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Sushi Bar - This sushi bar is located by the pool and specializes in sushi. Guests can enjoy drinks at the bar. Happy hour is offered. Open select days.

Pina Colada - This restaurant is located by the pool. Guests can enjoy drinks at the bar. Open daily.

Trattoria - This poolside restaurant specializes in Italian cuisine and serves dinner only. Open select days.

Jacuzzi Bar - This bar is located by the pool. Happy hour is offered. Open daily.

Recreation

On Site

  • Fitness facilities
  • Spa tub
  • Playground on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Parasailing nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Cancun Bay Resort - All Inclusive’s small print

Also known as

  • Cancun Bay Resort All Inclusive
  • Qbay Cancun Hotel And Suites
  • Qbay Cancun Hotel Cancun
  • Cancun Bay All Inclusive
  • Cancun Bay Resort
  • Cancun Bay Inclusive Inclusive
  • Cancun Bay Resort - All Inclusive Cancun
  • Cancun Bay Resort - All Inclusive All-inclusive property
  • Cancun Bay Resort - All Inclusive All-inclusive property Cancun

Policies

This property requires payment of the 1st night upon booking, with the full balance due at check-in for any bookings where payment for the stay will be made on site instead of at the time of booking.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the spa tub.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: USD 1.34 per accommodation, per night

Optional extras

Late check-out can be arranged for an extra charge of USD 10 (subject to availability)

RV/bus/truck parking is available for an extra charge

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Cancun Bay Resort - All Inclusive

  • Does Cancun Bay Resort - All Inclusive offer free cancellation for a full refund?
    Yes, Cancun Bay Resort - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Cancun Bay Resort - All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Cancun Bay Resort - All Inclusive?
    Yes, there's free self parking. Parking spots may be limited. RV/bus/truck parking is available.
  • Is there a pool at Cancun Bay Resort - All Inclusive?
    Yes, there are 2 outdoor pools and a children's pool.
  • Are pets allowed at Cancun Bay Resort - All Inclusive?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Cancun Bay Resort - All Inclusive?
    You can check in from 3:00 PM - noon. Check-out time is noon. Late check-out is available for a charge of USD 10 (subject to availability).
  • Are there restaurants at or near Cancun Bay Resort - All Inclusive?
    Yes, there are 4 onsite restaurants, featuring international cuisine, ocean views, and poolside dining. Nearby restaurants include La Dolce Vita (2.2 mi), Rolandi's (2.3 mi), and Rino Pizza Time (2.3 mi).
  • Is airport shuttle service offered by Cancun Bay Resort - All Inclusive?
    Yes, an airport shuttle is available.
  • Is there an onsite casino at Cancun Bay Resort - All Inclusive?
    No, this property doesn't have a casino, but PlayCity Casino (4-min drive) and Royal Yak Casino and Sports Book (5-min drive) are both nearby.
  • What is there to do at Cancun Bay Resort - All Inclusive and nearby?
    Have fun during the warmer months with activities such as volleyball. Additional recreation nearby includes ecotours. Relax in the spa tub or enjoy the use of other amenities, which include 2 outdoor pools and 2 bars. Cancun Bay Resort - All Inclusive also has a fitness center and spa services, as well as an arcade and a garden.

Recent reviews

Good 7.8 From 798 reviews

Very good 8.0
Staff was great and friendly especially Eme. Food was ok at the main buffet, good at the pool grill and great at the Italian restaurant. Everything was very clean. Some updates and repairs needed.
Tony, us4 night family trip
Exceptional 10.0
Very good!!
Ricardo, us3 night family trip
Fair 4.0
I did not like the staff that almost force you to go to another hotel to try make you buy a membership with them. If you dont buy they get mad and leave you there hanging...
us4 night family trip
Very good 8.0
Had a good time
Very friendly
Monique, us2 night trip with friends
Exceptional 10.0
I love this resort but will never us Expedia again they are a rip off
Latasha, us3 night family trip
Exceptional 10.0
I liked that it was very organized and that the workers were very helpful on getting tickets to isla mujeres.
Rachel, us5 night family trip
Exceptional 10.0
This hotel it’s amazing staff location food drinks cleaning EVERYTHING I’m at single mother I travel with my adult daughter and my minor son and definitely this is the place close location for tours SERVICE IS GREAT! ESPECTACULAR ESTE HOTEL se merecen 30k estrellas!!!
Natalia, us3 night family trip
Fair 4.0
the food was not good every day , they sloppy cleaned our room and bugs was every where
us3 night family trip
Exceptional 10.0
Staff is very friendly and helpful. hassle free check in. very organized. this hotel takes every single precaution so their guests are safe regarding covid! would definitely stay again!
Norma, us2 night romance trip
Very good 8.0
Nice view and the balcony have space for seat and resting
us5 night family trip

Cancun Bay Resort - All Inclusive