Hotel Botanico & The Oriental Spa Garden

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Outdoor pool
Outdoor pool
Indoor spa tub
Room

Overview of Hotel Botanico & The Oriental Spa Garden

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Hotel Botanico & The Oriental Spa Garden

5.0 star property
Luxury hotel with spa, near San Telmo Promenade

9.4/10 Exceptional

426 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
Map
Avenida Richard Yeoward, 1, Puerto de la Cruz, Tenerife, 38400
Main amenities
  • Daily housekeeping
  • Near the beach
  • 4 restaurants and bar/lounge
  • Full-service spa
  • 3 outdoor pools
  • Rooftop terrace
  • Free area shuttle
  • Health club
  • Sauna
  • Steam room
  • Children's pool
  • Spa tub
For families
  • Babysitting (surcharge)
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • Lago Martianez Swimming Pools - 3 min drive

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 25 min drive
  • Tenerife South Airport (TFS) - 57 min drive
  • Free area shuttle
  • Airport shuttle (surcharge)

About this property

Hotel Botanico & The Oriental Spa Garden

A great choice for a stay in Puerto de la Cruz, Hotel Botanico & The Oriental Spa Garden features a rooftop terrace and offers an airport shuttle (available 24 hours) for EUR 155 per vehicle. Guests can grab a bite to eat at one of the 4 restaurants and visit the spa to be pampered with massages, aromatherapy, or hydrotherapy. Other highlights at this luxurious hotel include 3 outdoor pools, a poolside bar, and a health club. Fellow travelers say good things about the room service and helpful staff.

Languages

Dutch, English, French, German, Italian, Portuguese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 252 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 2 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Supervised childcare*

Pets

  • Pets allowed (dogs only, up to 18 lbs)*
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Transfers

  • Airport shuttle on request (available 24 hours)*

Offsite

  • Free area shuttle within 2 km

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 4 restaurants
  • Bar/lounge
  • Poolside bar
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Free local shuttle
  • Supervised childcare (surcharge)

What to do

  • Tennis
  • Fitness classes
  • Yoga classes
  • Golf lessons
  • Shopping
  • Pool table
  • Beach nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Surfing/body boarding nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space (16162 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library
  • Television in common areas
  • Piano
  • Health club
  • Golf driving range on site
  • 3 outdoor pools
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant

Languages

  • Dutch
  • English
  • French
  • German
  • Italian
  • Portuguese
  • Russian
  • Spanish

Room amenities

Be entertained

  • 49-inch Smart TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Balcony

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The Oriental Spa Garden has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

The Oriental - This restaurant specializes in Asian cuisine and serves dinner only. Open select days.
Il Pappagallo - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves dinner only. Open select days.
La Palmera Real - This restaurant specializes in international cuisine and serves breakfast, lunch, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.
Bar Hall - This lobby lounge overlooks the garden. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of the Leading Hotels of the World.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 155 per vehicle (one-way, maximum occupancy 5)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge

Pets

  • Pet deposit: EUR 50 per stay
  • Pets are allowed for an extra charge of EUR 38 per pet, per day

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the spa

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a smoke detector on site.

This property accepts credit cards, debit cards and cash.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Botanico Puerto de la Cruz
Hotel Botanico Puerto de la Cruz
Hotel Botanico Tenerife
Botanico
Hotel Botanico And The Oriental Spa Garden
Botanico & The Oriental Spa
Hotel Botanico The Oriental Spa Garden
Hotel Botanico & The Oriental Spa Garden Hotel
Hotel Botanico & The Oriental Spa Garden Puerto de la Cruz
Hotel Botanico & The Oriental Spa Garden Hotel Puerto de la Cruz

Frequently asked questions

Overall score and ratings

9.4

Exceptional

9.7/10

Cleanliness

9.6/10

Staff & service

9.5/10

Amenities

9.3/10

Property conditions & facilities

9.0/10

Eco-friendliness

8/10 Very good

Fabulous
Super friendly staff. Amazing spa. Lovely rooms. On-site food and drink is pretty pricey, plan to eat off site!
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

What a Discovery
We found this hotel delightful. We came for a rest and that is what we got. The grounds are beautiful and the facilities excellent. Great meals, great service. Nothing was too much trouble. The free shuttle bus was useful. We tended to walk into Puerto de la Cruz but used it to return to the hotel. Local buses were 200 m away. Given the opportunity we shall return.
T, 12-night trip
Verified Hotels.com guest review

10/10 Exceptional

Everything was so good. The staff so really kind and friendly.
MOHAMMAD, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

The hotel was fantastic, the staff excellent and the facilities great.
Samuel Luke Dreese, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Lovely hotel
Wonderful family stay. The grounds are lovely, the spa is top quality and the service is excellent. The pool is warm! Only down side is food options for kids felt a bit limited but overall very happy with our stay.
Michael, 6-night family trip
Verified Hotels.com guest review

8/10 Very good

Great experience, beautiful gardens.
The hotel itself was a little dated but overall a good standard. The breakfast was superb, the staff amazing and the spa really is first class. We all had massages and they were the best we’ve ever had, tailored to your requirements. We thought the bar snacks were quite pricey tbh.
Jason, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

LIMOR, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Just as we remembered
John, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

First rate
This is a first class hotel with really excellent staff and facilities. There is nothing much else you can ask for
Graham, 14-night trip
Verified Hotels.com guest review

8/10 Very good

Good place to enjoy my birthday
Michael, 8-night romance trip
Verified Expedia guest review