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1 room, 2 adults

Fairmont El San Juan Hotel

5-star5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Beach towels
  • Billiards or pool table
6063 Isla Verde Avenue, Carolina, 00979, Puerto Rico

Upscale beachfront resort with spa, near Carolina Beach
  • Free WiFi
  • Great for families

    Good to know

    • Free cribs/infant beds
    • In-room childcare (surcharge)
    • Beach towels
    • Billiards or pool table
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • This is not a 5 star hotel at all. The things they say they offer isn’t true. No pillow…Apr 23, 2021
  • I have try this hotel two times. Both times they changed my room without my authorization…Apr 23, 2021

Fairmont El San Juan Hotel

from NZ$490
  • Room, 1 King Bed, Accessible, Ocean View (Roll-In Shower)
  • Room, 1 King Bed, Accessible, Ocean View (Roll-In Shower)
  • Room, 1 King Bed, Accessible, Ocean View (Roll-In Shower)
  • Deluxe Room, 2 Queen Beds, Balcony
  • Deluxe Room, 1 King Bed, View
  • Deluxe Room, 2 Queen Beds, View
  • Fairmont, Room, 1 King Bed
  • Fairmont, Room, 2 Queen Beds
  • Suite, 1 Bedroom
  • Junior Suite, 1 King Bed
  • Villa, 1 King Bed, View
  • Villa, 1 King Bed, Pool Access
  • Villa, 2 Queen Beds, Pool Access
  • Suite, 2 Bedrooms
  • Suite, 1 Bedroom
  • Villa, 1 King Bed (Banyan)
  • Deluxe Room, 1 King Bed, Balcony
  • Villa, 1 King Bed

What’s around Fairmont El San Juan Hotel

Landmarks

  • In Isla Verde
  • The Mall of San Juan - 3.2 mi / 5.1 km
  • Museo de Arte de Puerto Rico - 4 mi / 6.4 km
  • Plaza las Americas - 5.6 mi / 9.1 km
  • Puerto Rico Convention Center - 5.8 mi / 9.3 km
  • Castillo San Felipe del Morro - 8.6 mi / 13.8 km
  • El Yunque National Forest - 15.3 mi / 24.6 km

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 6 min drive

At a glance

Key facts

Hotel size

  • This hotel has 388 rooms
  • This hotel is arranged over 9 floors

Arriving/leaving

  • Check-in time 4:00 PM-1:30 AM
  • Check-out time is 11:00 AM
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21
  • Minimum Spring Break check-in age is 21

Travelling with others

Pets

  • Pets allowed*

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Parking

  • Onsite self parking (USD 22.30 per day; includes in/out privileges)

  • Onsite valet parking (USD 28 per day; includes in/out privileges)

  • Wheelchair-accessible parking on site

  • Onsite garage

Payment types at the property

  • Cash

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • To-go breakfast daily (surcharge)
  • 4 restaurants
  • 6 bars/lounges
  • 3 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • 24-hour room service
Things to do
  • Fitness classes on site
  • Personal motorized watercraft on site
  • Snorkeling on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Surfing/boogie boarding nearby
Working away
  • Number of meeting rooms - 3
  • Conference space
  • Conference space size (feet) - 40000
  • Conference space size (meters) - 3716
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 4
  • Year Built - 1958
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
Languages Spoken
  • English
  • German
  • Portuguese
  • Russian
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Espresso maker
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 50-inch LED TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Free newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Well & Being Spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Dining

Cana by Juliana Gonzalez - This restaurant specializes in Caribbean cuisine. Guests can enjoy drinks at the bar.

El Bistro - This coffee shop serves breakfast and light fare. Open daily.

Chandelier Bar - This lobby lounge serves light fare only. Open daily.

Wine Bar - Onsite wine bar. Open daily.

Aquarelle - This beachfront restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts -
  • Tennis on site
  • Fitness classes on site
  • Personal motorized watercraft on site
  • Snorkeling on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Surfing/boogie boarding nearby

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Fairmont El San Juan Hotel’s small print

Also known as

  • El Resort & Hilton Hotel
  • El San Juan Hotel Curio Collection Hilton Carolina
  • El Hotel Curio Collection Hilton
  • El San Juan Curio Collection Hilton Carolina
  • Juan Curio Collection Hilton
  • El San Juan Casino Hilton
  • Fairmont El San Juan Carolina
  • Fairmont El San Juan Hotel Resort
  • Fairmont El San Juan Hotel Carolina
  • Fairmont El San Juan Hotel Resort Carolina
  • El San Juan Hotel Curio Collection by Hilton
  • Fairmont El San Juan Hotel (Opening January 2020)
  • El San Juan Resort & Casino Hilton Hotel
  • El San Juan Hotel Casino
  • El San Juan Hotel Isla Verde
  • El San Juan Hotel Puerto Rico
  • El San Juan Resort And Casino
  • El Resort & Casino Hilton Hotel
  • El San Juan Hilton

Policies

Please note that at this property shirts and shoes are required at all times in the lobby; after 7 PM, tank tops, hats, and headgear are not permitted.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • Resort fee: 20 percent of room rate

Resort fee inclusions:

  • Pool access
  • Beach access
  • Beach towels
  • Health club access
  • Fitness center access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • In-room safe
  • In-room coffee
  • Housekeeping
  • Additional inclusions

Optional extras

Early check-in can be arranged for an extra charge of USD 90 (subject to availability)

Late check-out can be arranged for an extra charge of USD 90 (subject to availability)

Self parking costs USD 22.30 per day with in/out privileges

Valet parking costs USD 28 per day with in/out privileges

Rollaway beds are available for USD 50 per day

To-go breakfast is offered for an extra charge of USD 35 for adults and USD 20 for children (approximately)

Pets are allowed for an extra charge of USD 150 per accommodation, per stay

Service animals exempt from fees

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Fairmont El San Juan Hotel

  • Does Fairmont El San Juan Hotel offer free cancellation for a full refund?
    Yes, Fairmont El San Juan Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Fairmont El San Juan Hotel?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Fairmont El San Juan Hotel?
    Yes. Self parking costs USD 22.30 per day. Valet parking costs USD 28 per day.
  • Is there a pool at Fairmont El San Juan Hotel?
    Yes, there are 4 outdoor pools.
  • Are pets allowed at Fairmont El San Juan Hotel?
    Yes, pets are welcome. There's a charge of USD 150 per accommodation, per stay. Service animals are exempt from fees.
  • What are the check-in and check-out times at Fairmont El San Juan Hotel?
    You can check in from 4:00 PM - 1:30 AM. There's a charge of USD 90 for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge of USD 90 (subject to availability). Express check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near Fairmont El San Juan Hotel?
    Yes, there are 4 onsite restaurants, featuring beachfront dining and Caribbean cuisine. Nearby restaurants include Platos (4-min walk), Piu Bello Gelato (4-min walk), and Mi Casita (4-min walk).
  • Is there an onsite casino at Fairmont El San Juan Hotel?
    No, this resort doesn't have a casino, but Sheraton Casino (9-min drive) and Casino del Mar at La Concha Resort (11-min drive) are both nearby.
  • What is there to do at Fairmont El San Juan Hotel and nearby?
    Have fun with onsite activities like snorkeling and volleyball, and practice your swing on the tennis courts. Additional recreation onsite includes aerobics , volleyball, and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Fairmont El San Juan Hotel also has 3 poolside bars, 6 bars, and a nightclub, as well as a 24-hour fitness center, spa services, and a garden.

Recent reviews

Very good 8.0 From 804 reviews

Poor 2.0
The rating I would give this place is a 2. That’s only because of the outside pools. When I first checked in 4/9... the price first of all was different then hotels.com. It said $1400, I ended up pay $1700+. Checked into my room in which I had a room with balcony. Get into the room, the balcony is covered by a wall which you cannot see out of the room. The photos on hotels.com were totally different. On top of that there were blood stains on the chair and curtain. Went downstairs, got moved to room 418. Room was not clean. Then was finally moved to room 602. The room was not what we paid for so I was highly upset. On top of that 4/10 we went out for dinner. Get back into our room to the sink clogged and rising with water. Go to the office about the issue and the front desk lady told me she would send an engineer to fix it. Well that engineer didn’t come until Sunday 4/11 at 10:30 at night, in which check out for me was Monday 4/12 at 11:00. This is a complete disgrace! Stay away from this hotel if you can!
DezMony, us3 night trip
Fair 4.0
Totally Disappointed
I didn't expect the hotel to be so crowded. At the time of booking the site said the hotel would only be booked to 30%, pool and beach areas 50%. The pool and beach area were packed, there were no available chairs. The service throughout the entire hotel is extremely slow. In fact, we left without checking out after waiting 20 minutes without anyone in line in front of us. We bought an excursion to culebra which I'm so happy we did as it was the only day we were able to enjoy the water. The food and drinks here are subpar. Spent $37 on a virgin pina colada and a chocolate colada for myself to be given two drinks in 10 oz cups and they were both so flavorless neither one of us finished them.
Wendy, us3 night family trip
Fair 4.0
Disappointing
No concierge. Lobby very dark. Everything was very expensive as though 5 star resort but it was not. Food was awful and service was non existent.
tanya, us4 night family trip
Good 6.0
Roaches
Very bad update and no attention to detail. This place needs a total makeover. Lots of broken items, the pool furniture/cushions are old and torn, trash left in the hallways for days, and ROACHES in our room.
Michael, us3 night family trip
Exceptional 10.0
Nice retreat !
Had an amazing time with my boyfriend! Customer service could be improved especially by the manager. Food was super expensive at hotel but a lot of options nearby!
Ariana, us3 night trip
Very good 8.0
Beautiful hotel, cleanliness issue during my stay
Hotel was beautiful along with great pools and easy access to the beach. Staff was great and faculties where premium. My only complaint was the cleanliness, our room was found from day one with little wormlike insects and nothing was done to fix, also some of the furniture was dirty and stained this made me concerned wether the room was cleaned properly. I simple apology was given to me at checkout. This isn’t a cheap hotel so cleanliness is expected.
Matthew, us2 night trip with friends
Poor 2.0
Management was the worst ever!!
The new management was horrible they could careless on helping you while the front desk help was wonderful. Management looked at me like too bad!! This is not the hotel I went to for 50 years!!! From 5 star to 2!! So disappointed and ripped off. The shower door handle was falling off!! The shower head you needed to pull the shower handle before you start the shower or the shower head doesn’t go on (hang a damn sign because no one answers the phone so the only thing that went on was the shower wand). The light was out on the mirror so poor lighting. The thing on the carpet I can’t even explain but obviously no one cleaned the side of the bed “gross”!! Margaritaville was a 10!!!!
Michele, us1 night trip with friends
Poor 2.0
I didn’t like anything everybody was rude and service sucked
us4 night romance trip
Good 6.0
Great hotel but Service at the Cana restaurant was very poor and not a good value overall
john, us3 night trip
Good 6.0
Subpar at best.
Unfortunately our stay was subpar. The shower head was not working. We called the front desk many times and no answer. Furthermore, my wife left her cell in one of the hotel taxi's and we tried calling the hotel immediately and after 10 times of calling, we couldn't get through. The good? Short distance from airport, good amount of pool area, and good restaurant options.
us1 night trip

Fairmont El San Juan Hotel