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1 room, 2 adults

JW Marriott Hotel Mexico City, Mexico City, Mexico

5-star5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Netflix
  • Rollaway/extra beds (free)
  • Dry cleaning/laundry service
Andres Bello No 29, Mexico City, CDMX, 11560, Mexico

Luxury hotel with spa, near Chapultepec Park
  • Free WiFi in lobby
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Netflix
    • Rollaway/extra beds (free)
    • Dry cleaning/laundry service
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • The staff of this hotel is completely focus on customer satisfaction Aug 17, 2020
  • Excellent service, location, rooms are super clean. Staff service was excellent. Mar 7, 2020

JW Marriott Hotel Mexico City, Mexico City, Mexico

from NZ$227
  • Executive Room, Business Lounge Access, Executive Level
  • Suite, 1 Bedroom, Non Smoking
  • Junior Suite, 1 Bedroom, Non Smoking
  • Room, 2 Double Beds, Park View
  • Deluxe Room, 1 King Bed, Non Smoking
  • Executive Suite, Business Lounge Access, Executive Level
  • Suite, 1 King Bed, City View, Corner (Park View)
  • Deluxe Room, 2 Double Beds, Non Smoking
  • Room, 1 King Bed, City View
  • Executive Room, 2 Double Beds, Business Lounge Access, Executive Level
  • Suite, 1 King Bed with Sofa bed, Terrace (Executive Lounge Access)
  • Presidential Suite, 1 King Bed (Executive Lounge Access)

What’s around JW Marriott Hotel Mexico City, Mexico City, Mexico

Landmarks

  • In Polanco
  • Chapultepec Park - 6 min walk
  • Auditorio Nacional - 9 min walk
  • Museo Nacional de Antropologia - 17 min walk
  • Paseo de la Reforma - 29 min walk
  • The Angel of Independence Monument - 39 min walk
  • U.S. Embassy - 40 min walk
  • Parque Zoologico de Chapultepec - 17 min walk

Getting around

  • Mexico City Intl. Airport (MEX) - 35 min drive
  • Toluca, Estado de Mexico (TLC-Toluca Intl.) - 55 min drive
  • Mexico City Buenavista Station - 7 min drive
  • Mexico City Fortuna Station - 9 min drive
  • Tlalnepantla de Baz Station - 16 min drive
  • Auditorio Station - 10 min walk
  • Polanco Station - 12 min walk
  • San Joaquin Station - 28 min walk
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 312 rooms
  • This hotel is arranged over 26 floors

Arriving/leaving

  • Check-in time 3 PM-noon
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • WiFi and wired Internet access in rooms *

Transport

Parking

  • Valet parking * on site

Offsite

  • Shopping center shuttle *

  • Theme park shuttle *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Pool sun loungers
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals nearby
  • Pool umbrellas
  • Health club
  • Spa tub
  • Steam room
  • Sauna
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 3454
  • Conference space size (meters) - 321
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 1993
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Lowered electrical outlets in bathroom
  • Height-adjustable showerhead
  • Grab bar - near toilet
  • Visual fire alarm
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Down comforter
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 49-inch Smart TV
  • Netflix
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free newspaper
  • WiFi (surcharge)
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include hot stone massages, facials, body treatments, and manicures and pedicures.

Dining

Xanat Bistro & Terraza - This restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

Brasserie Lip - This restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Lobby Bar - This bar specializes in international cuisine and serves light fare only. Open daily.

Cafe Punta del Cielo - This coffee shop specializes in local cuisine and serves light fare only.

JW Marriott Hotel Mexico City, Mexico City, Mexico’s small print

Also known as

  • JW Marriott Hotel Mexico City
  • JW Marriott Hotel Mexico City Mexico City
  • JW Marriott Hotel Mexico City Hotel Mexico City
  • JW Marriott Mexico City
  • JW Marriott Mexico City Santa Fe
  • Jw Marriott Mexico City Hotel Mexico City
  • Mexico City Jw Marriott
  • Mexico City Marriott
  • Marriott Mexico City
  • Jw Marriott Mexico City
  • JW Marriott Hotel Mexico City Hotel

Policies

Noise-free guestrooms cannot be guaranteed.

Parking height restrictions apply.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in is available.

The property affirms that it follows sanitization practices of National Guidelines for reopening Tourism (Mexico) and Commitment to Clean (Marriott) guidelines.

The property affirms that it adheres to the Ecolab (3rd party expert - Global) sanitization guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Self parking costs USD 15 per day

Valet parking costs USD 15 per day

Buffet breakfast is offered for an extra charge of USD 31 per person (approximately)

WiFi is available in guestrooms for USD 20 per day (rates may vary)

Wired Internet access is available in guestrooms for USD 20 per day (rates may vary)

Shopping center shuttle and theme park shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for JW Marriott Hotel Mexico City, Mexico City, Mexico

  • Does JW Marriott Hotel Mexico City offer free cancellation for a full refund?
    Yes, JW Marriott Hotel Mexico City does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at JW Marriott Hotel Mexico City?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at JW Marriott Hotel Mexico City?
    Yes. Self parking costs USD 15 per day. Valet parking costs USD 15 per day.
  • Is there a pool at JW Marriott Hotel Mexico City?
    Yes, there's an outdoor pool.
  • Are pets allowed at JW Marriott Hotel Mexico City?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at JW Marriott Hotel Mexico City?
    You can check in from 3 PM to noon. Check-out time is noon.
  • Are there restaurants at or near JW Marriott Hotel Mexico City?
    Yes, there are 2 onsite restaurants.

Recent reviews

Exceptional 9.4 From 432 reviews

Good 6.0
The staff is super friendly but I guess since I booked through hotel.com they gave me a dark small room on a low floor. When a disco boomed into the room till 2 am they moved me to another small low floor room. The location is great and the shower are solid. I say tired since the second dark room they moved me into had the doors ripped off the minibar.
Charlie, us5 night business trip
Exceptional 10.0
Beautiful!!
Great area !!! Excellent area
Eduardo, us2 night trip
Exceptional 10.0
The hotel was perfect: great, helpful, friendly staff. Terrific breakfast buffet with everything you could possibly want, plus wonderful servers. Easy access to taxis, and a very safe, attractive neighborhood.
Barbara, us7 night trip
Exceptional 10.0
Very friendly staff and good service.
It was a family vacation. We all enjoy this trip and stay at JW Marriott!
Kiran, us5 night family trip
Good 6.0
Must be native Spanish speaker?
Very nice location. Stayed in the suite. the room was ok. It would have been better if the staff is much nicer. I will not stay there again.
us3 night family trip
Exceptional 10.0
When in Polanco
Gotta watch the rate but when JW Marriott is less than $100/night above the Hyatt or Intercontinental (both on same block as JW), the choice is clear.
us3 night trip with friends
Exceptional 10.0
Hotels.com double booking !!
Hotels.com booked me twice and charged me twice . Booked one room for 2 beds and showed up had two rooms with one bed . And doubled charged me . Finally after 8 hours got the right room but was still charged for one night even after hotel said they were cancelled the one mistake reservation. So it was a mess with hotels.com . The hotel is fantastic location and can walk to alot of good places to eat .
maribeth, us3 night family trip
Very good 8.0
Spotty-wi-fi, clean hotel, friendly staff.
The hotel is fine for a business trip or short stay, but is definitely not a "luxury" hotel. The staff are friendly and helpful, but the property is a bit worn. The main complaint is that the wi-fi was spotty and unreliable. This is a big problem for any traveller these days; and so easy to fix! I expect functional Wi-fi from a JW Marriott.
Jane, us4 night trip
Exceptional 10.0
Fantastic hotel in a beautiful area of Mexico City. Very comfortable bedding with loads of great quality pillows (I asked for extras)
Ponciano, us2 night romance trip
Exceptional 10.0
Amazing
Absolutely amazing experience. The staff is beyond accommodating. They allowed an early check-in with a modest upcharge. And, when I had my flight delayed by several hours and was in need of a shower before the , they saved the day. Despite having checked out, the staff allowed me to use the shower in the spa facility to freshen up before heading to the airport. This, plus the clean and amazing facilities, is why I am now a Marriott customer.
Melany, us2 night trip with friends

JW Marriott Hotel Mexico City, Mexico City, Mexico

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