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All properties in Punta Cana, La Altagracia, Dominican Republic
1 room, 2 adults

Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5-star4.5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Children's pool
  • All-inclusive resort
  • Free WiFi
Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000, Dominican Republic

Upscale beachfront property with spa, near Cabeza de Toro Beach
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Children's pool
    • All-inclusive resort
    • Free WiFi
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Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Wow! This property is beautiful, it is brand new and everything was working and great.…Mar 17, 2021
  • Excelente estadía, en especial en nuestra habitación con piscina, la gastronomía fue…Jan 4, 2021

Serenade Punta Cana Beach & Spa Resort - All Inclusive

from NZ$286
  • Luxury Room, 2 Double Beds, Sea View
  • Luxury Room, 2 Double Beds, Sea View
  • Luxury Room, 2 Double Beds, Sea View
  • Luxury Room, 2 Double Beds, Sea View
  • Luxury Room, 2 Double Beds, Sea View
  • Luxury Room, 2 Double Beds, Sea View
  • Luxury Room, Garden View
  • Luxury Room, Garden View
  • Luxury Room, Garden View
  • Luxury Room, Garden View
  • Luxury Room, Garden View
  • Luxury Room, Garden View
  • Luxury Room, Pool Access
  • Luxury Room, Pool Access
  • Luxury Room, Pool Access
  • Luxury Room, Pool Access
  • Luxury Room, Pool Access
  • Luxury Room, Pool Access
  • Superior Room, Jetted Tub, Sea View
  • Superior Room, Jetted Tub, Sea View
  • Superior Room, Jetted Tub, Sea View
  • Superior Room, Jetted Tub, Sea View
  • Superior Room, Jetted Tub, Sea View
  • Superior Room, Jetted Tub, Sea View

What’s around Serenade Punta Cana Beach & Spa Resort - All Inclusive

Landmarks

  • On a private beach
  • Cabeza de Toro Beach - 1 min walk
  • Bavaro Lagoon - 12 min walk
  • Dolphin Explorer - 18 min walk
  • Downtown Punta Cana - 5.3 mi / 8.5 km
  • Palma Real Shopping Village - 7.7 mi / 12.4 km
  • Bavaro Beach - 8.7 mi / 14.1 km
  • Manati Park Bavaro - 7.5 mi / 12 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 20 min drive

At a glance

Key facts

Size

  • 603 rooms

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free onsite self parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

At the property

Food and drink
  • 6 restaurants
  • 4 bars/lounges
  • Swim-up bar
  • Room service (during limited hours)
Things to do
  • On private beach
  • Beach sun loungers
  • Number of outdoor pools - 3
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Fitness classes on site
  • Yoga classes/instruction on site
  • Beach umbrellas
  • Swim-up bar
  • Beach towels
  • Pool sun loungers
  • Pool umbrellas
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
Facilities
  • Elevator
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Espresso maker
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Taxes are included.
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling

Not included
  • Scuba-diving lessons
  • Rowing/canoeing

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Spa. Services include massages. The spa is equipped with a sauna.

The spa is open daily.

Dining

Buffet Principal - Onsite buffet restaurant.

Restaurante SteakHouse - Onsite diner. Open daily.

Restaurante Italiano - Onsite theme restaurant. Open daily.

Restaurante Japones - Onsite theme restaurant. Open daily.

Restaurante Mediterraneo - Onsite theme restaurant. Open daily.

Serenade Punta Cana Beach & Spa Resort - All Inclusive’s small print

Also known as

  • Serenade Punta Cana Beach Spa Resort
  • Serenade Punta Cana Beach Spa Casino Resort
  • Serenade Punta Cana Beach Spa Casino Resort All Inclusive

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Serenade Punta Cana Beach & Spa Resort - All Inclusive

  • Does Serenade Punta Cana Beach & Spa Resort - All Inclusive offer free cancellation for a full refund?
    Yes, Serenade Punta Cana Beach & Spa Resort - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Serenade Punta Cana Beach & Spa Resort - All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Serenade Punta Cana Beach & Spa Resort - All Inclusive?
    Yes, there's free self parking.
  • Is there a pool at Serenade Punta Cana Beach & Spa Resort - All Inclusive?
    Yes, there are 3 outdoor pools and a children's pool.
  • Are pets allowed at Serenade Punta Cana Beach & Spa Resort - All Inclusive?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Serenade Punta Cana Beach & Spa Resort - All Inclusive?
    You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless check-out is available.
  • Are there restaurants at or near Serenade Punta Cana Beach & Spa Resort - All Inclusive?
    Yes, there are 6 onsite restaurants. Nearby restaurants include Lorenzillo's (4.9 mi), Noah Restaurant & Lounge (5.1 mi), and Restaurante Venezia (7.1 mi).
  • Is there an onsite casino at Serenade Punta Cana Beach & Spa Resort - All Inclusive?
    No, this property doesn't have a casino, but Princess Tower Casino Punta Cana (17-min drive) and Casino Diamante Punta Cana Grand (19-min drive) are both nearby.
  • What is there to do at Serenade Punta Cana Beach & Spa Resort - All Inclusive and nearby?
    Have fun during the warmer months with activities such as volleyball. Additional recreation onsite includes aerobics and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Serenade Punta Cana Beach & Spa Resort - All Inclusive also has 4 bars and a private beach, as well as a fitness center and a garden.

Recent reviews

Very good 8.2 From 30 reviews

Good 6.0
Hotel itself is very clean. Brand new Food is OK - Not all of the restaurants are open and the buffet selection is fairly poor. Room service menu has about 5 options. No amenities for the kids other than a water slide outside. The beach is absolutely disgusting. Full of seaweed and you have to be careful the sand is filled with broken glass, empty bottles from drinks, bottle caps, etc. Overall I would never rate this a 5 star hotel but it’s OK.
Lorrie, us4 night family trip
Very good 8.0
We spent the New Years at this gorgeous addition to the Punta Cana resort family. The facility and staff was breathtaking and really made our experience pleasurable. They staff really catered to all of our needs and over extended themselves to enhance our stay. However, the food needs improvement and maybe more mosquito repellent as there was a high amount of mosquito through out the resort rooms. Nonetheless, great stay!
us4 night romance trip
Exceptional 10.0
New Hotel on the Rise!
Brand new hotel that's going to be on the rise as soon as the industry gets travelers to return to DR. The service was really wonderful- they couldn't be kinder and even when they couldn't always share the same language, they definitely tried to make our stay amazing. I think they are doing really well all things considered- there probably wasn't even 10% capacity the whole time we were there, but they did everything open that they could. With lower capacity, all of their restaurants aren't open yet and on occasion there are some nights where some are closed. There's no doubt in my mind that this is solely because of the extremely reduced guest count and being less than a month open. We asked if we could upgrade to top shelf alcohol or get access to the VIP area and they hadn't yet created packages for that, but they responded to us within 24 hours and gave us some great options. If I was being really picky, I'd say they could get better alcohol brands for their starting points, but then again I paid next to nothing for 10 days at this all-inclusive resort so it was as expected. The drinks were still very good and they had plenty Presidente (local beer) which I happen to be a fan The rooms are nice and I loved our swim up room. The shower water didn't get super hot, but again I chalk that up to new hotel. We were extremely comfortable, enjoyed the people, and were able to relax which is the whole reason we booked the trip so thank you Serenade for hosting us!
Cori, us6 night trip with friends
Fair 4.0
The property is gorgeous. The staff were friendly although not very helpful in answer questions and fixing issues. I had 5 rooms total which were for myself and employees after a stressful year. There were no maps of the facilities, the elevator did not work 2.5 out of the 4 days we stayed, our television never worked, our AC only worked if we reset the breaker after opening the door, the shower flooded a couple of our rooms, the lock did not work on one of the doors, no one ever came to pick up drink cups around the pool from other guests (as i brought my own tumbler), no ice machine. Spa service was relaxing. Pools are great. Sand was horrific in the pool closest to the ocean. Korean restaurant was good. Mexican restaurant was good. Buffet was okay. We did not get to eat at the steakhouse due to it closing on new year and needing a reservation (which no one tells you about). Someone needs to give direction to the staff. We asked the security guard upon arrival where our room was (since we were supposed to have a swim out room and they had us in building 1) he couldn't tell us where to go. Eventually we figured out we indeed did not get a swimout room. I could continue...but you get the idea by now I am sure.
Natasha, us4 night trip with friends
Very good 8.0
Had a great time, spent the week leading to New Years! The staff is friendly, and helpful. The variety of food needs work, not tasty, not much variety, and the bar tenders need more training, drinks watered down, mixology experience needed etc. News Years Eve, the buffet was Great, but I was there the whole week with just okay food, would've been nice to have that experience all week. The pools are many and relaxing, and the beach was footseps away next to a swim up bar....the beach however has so much seeweed......All in all had a ball and would recommend. Casino not open yet...
us5 night romance trip
Very good 8.0
OK Place
I’ve been to the Dominican several times and the accommodations at prior resorts were great. In comparison to prior resorts the Serenade were around a 7 or an 8 out of a 10. The beaches on the property weren’t the best as there was a lot of buildup from the ocean. There were a lot of children on the resort and not many accommodations for them, so if you’re looking for an adult only resort I wouldn’t choose this one. The food is ok, limited selection and either over cooked or undercooked. Not much to do on the property and housekeeping kept the room door open while cleaning so we had to fight off mosquitoes every night. Staff booked a spa service without informing us that it wasn’t entirely available since the property is technically not yet completed and tried to upsell us later. Staff was very friendly and had a great disposition. Security was always present.
us5 night trip
Very good 8.0
The hotel is beautiful, the pool are huge, they have beautiful restaurant and good food. Also, the hotel is very peaceful and quiet. If you are looking for a hotel to party all night, this is not the right one for you. But, if you just want to relax, this is the one for you. Good for families. One last thing, the beach is ugly and dirty.
Gertrudis, us5 night family trip
Very good 8.0
Beautiful
Beautiful place to stay. Although when I visited it only had been open for 10 days so everything was not up and running.The staff was amazing and so helpful. Definitely would revisit again in about a year when everything is up and running
Marissa, us3 night trip
Very good 8.0
The staff was very accommodating and friendly. Everyone was very helpful, we had I’ll be returning
Mrs.Robinson, us5 night family trip
Exceptional 10.0
Falta de personal en zonas de piscina y playa.
Falto servicio de atención a las mesas, playa, piscina y ademas una sola persona hacia su mejor esfuerzo en las barras pero insuficiente , muy muy atentos pero hacia falta personal.
LUIS, us7 night family trip

Serenade Punta Cana Beach & Spa Resort - All Inclusive