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All inclusive

Viva Wyndham Maya - All Inclusive

All-inclusive beachfront property with pool bar, near Quinta Avenida

  • Free buffet breakfast, free WiFi, and free parking
From
NZ$222

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7.4.Good.
  • Our room was very noisy, we heard people singing in the middle of the night. Also the "a…

    Jan 14, 2021

  • We love this resort, you get a lot of bang for your buck! Staff is wonderful, resort is…

    Jan 9, 2021

See all 527 reviews

Official standards

This property advises that it adheres to Count on Us (Wyndham) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Walkable
Quiet
Convenient
Shopping
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Bathtub
  • Gym

Property highlights

Main amenities

  • 604 guestrooms
  • Daily housekeeping
  • On the beach
  • 5 restaurants and 2 bars/lounges
  • 2 outdoor pools
  • Free children's club

Feel at home

  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • In-room childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (free)

What’s around

  • In Playacar
  • Quinta Avenida - 30 min walk
  • Playacar Golf Club - 41 min walk
  • Mamitas Beach Club - 2.4 mi / 3.9 km
  • Grand Coral Golf Riviera Maya - 5.9 mi / 9.4 km
  • Xplor Theme Park - 6.1 mi / 9.8 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Superior Garden View - 1 King Bed
  • Superior Garden View - 2 Queen Beds
  • Superior Ocean View - 1 King Bed
  • Superior Ocean View - 2 Queen Beds
  • Deluxe Room, 2 Queen Beds
  • Accessible Room Superior Garden View - 1 Queen Bed

Location

  • In Playacar
  • Quinta Avenida - 30 min walk
  • Playacar Golf Club - 41 min walk

What’s around

Landmarks

  • In Playacar
  • Quinta Avenida - 30 min walk
  • Playacar Golf Club - 41 min walk
  • Mamitas Beach Club - 2.4 mi / 3.9 km
  • Grand Coral Golf Riviera Maya - 5.9 mi / 9.4 km
  • Xplor Theme Park - 6.1 mi / 9.8 km
  • Xcaret Eco Theme Park - 6.5 mi / 10.5 km
  • El Camaleon Mayakoba Golf Course - 8.7 mi / 14.1 km
  • Tres Rios Ecopark - 10.3 mi / 16.7 km
  • Xel-Há Park - 30.9 mi / 49.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive
  • Airport shuttle (surcharge)

At a glance

Size

  • 604 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. This property offers health screenings for COVID-19 on site. Antigen and PCR screenings for COVID-19 are available for a surcharge. Guests should contact Guest Services upon arrival to schedule departure health screenings.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free children's club (ages 4 - 12)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle*

Parking

  • Free onsite self parking
* See small print for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)

Food and drink

  • Free buffet breakfast daily
  • 5 restaurants
  • 2 bars/lounges
  • Snack bar/deli
  • Poolside bar
  • Coffee/tea in a common area

Things to do

  • Fitness classes on site
  • Free bicycles on site
  • Kayaking on site
  • Parasailing on site
  • Playground on site
  • Rowing or canoeing on site
  • Sailing on site
  • Scuba diving on site
  • Surfing/boogie boarding on site
  • Tennis lessons on site
  • Windsurfing on site
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Snorkeling nearby

Working away

  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 18980
  • Conference space size (meters) - 1763

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace

Accessibility

  • Braille or raised signage
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Braille signage
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet

Languages Spoken

  • English
  • French
  • German
  • Italian
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch LCD TV
  • Premium TV channels

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities
  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Volleyball
  • Tennis rackets
  • Kids club

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Water fitness
  • Yoga

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Snorkeling gear
  • Golf
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Dining

La Terraza - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Hacienda Don Diego - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Portofino - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.

Miramare - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Viva Café - This restaurant specializes in fusion cuisine and serves dinner only. Reservations are required. Open daily.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts -
  • Sauna
  • Spa tub
  • Tennis on site
  • Fitness classes on site
  • Free bicycles on site
  • Kayaking on site
  • Parasailing on site
  • Playground on site
  • Rowing or canoeing on site
  • Sailing on site
  • Scuba diving on site
  • Surfing/boogie boarding on site
  • Tennis lessons on site
  • Windsurfing on site

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Snorkeling nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Small print

Also known as

  • Maya Viva
  • Wyndham Viva Maya
  • Viva Wyndham Maya All Inclusive Playa del Carmen
  • Viva Wyndham Maya Resort
  • Viva Wyndham Maya Resort Playa del Carmen
  • Playa Del Carmen Wyndham
  • Viva Wyndham Maya Hotel Playa Del Carmen
  • Viva Wyndham Maya Riviera Maya/Playa Del Carmen Mexico
  • Wyndham Hotel Playa Del Carmen
  • Wyndham Playa Del Carmen
  • Wyndham Maya
  • Maya Viva Wyndham
  • Viva Wyndham Maya All Inclusive
  • Viva Wyndham Maya Inclusive
  • Viva Wyndham Maya
  • Viva Wyndham Maya - All Inclusive Playa del Carmen
  • Viva Wyndham Maya - All Inclusive All-inclusive property
  • Viva Maya
  • Viva Maya Resort
  • Viva Maya Wyndham
  • Viva Wyndham Maya
  • Viva Wyndham Maya Playa del Carmen
  • Viva Wyndham Maya Resort All Inclusive
  • Viva Wyndham Maya Resort All Inclusive Playa del Carmen

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Safes in guestrooms can be used for USD 2 per night

Airport shuttle service is offered for an extra charge

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 48 between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Day gala dinner fee for stays on 1 January

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Viva Wyndham Maya - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 2 outdoor pools and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Yes, there are 5 onsite restaurants, featuring international cuisine. Nearby restaurants include Las Quekas (2 mi), El Nero (2.4 mi), and Perché no (2.8 mi).
  • Yes, an airport shuttle is available.
  • Have fun with onsite activities like kayaking, parasailing, and sailing and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics . Relax in the spa tub or enjoy the use of other amenities, which include 2 outdoor pools and 2 bars. Viva Wyndham Maya - All Inclusive also has a sauna and a fitness center, as well as a garden.
7.4.Good.
  • 6.0.Good

    If you’re budget-conscious and just need a cheap getaway, this resort might be appropriate. However, in comparison to other resorts in Mexico that I’ve experienced, I would not stay here again. First, the good points: staff is friendly and helpful, location is good. Just a short taxi ride to town. The beach is beautiful, with plenty of shade if you need a break from the sun. The not so good: our room smelled strongly of mildew. I requested a room change after one night and they accommodated me. The food is mediocre, but that’s typical for an all-inclusive. In the a la carte restaurant, the main dishes are served by staff and other foods are covered with Saran Wrap. However, desserts are not and I watched a child stick his finger in a jello dessert and then walk away. No sneeze guard in front of some foods being served. Bartenders aren’t wearing gloves, which typically wouldn’t bother me, but then I see him squeeze the lime and drop it in my drink. As this is happening, a couple other bartenders are behind him handling money. In the past, I probably would’ve thought this is gross and then just move on. But during COVID, it’s unacceptable. I love Mexico, and its people. I accept that some things are just done differently. But, if my family and I remain healthy after this trip it’ll be a miracle lol. Overall, it was a nice getaway, but if you’re looking for something other than mediocre, I’d suggest staying somewhere else.

    Janna K, 5 night trip, Jan 8, 2021

    Verified Expedia guest review

  • 8.0.Very good

    The resort overall was good, a lot of things to do. The beach - awesome, many palm trees, clear water, a lot of space, a lot of water sport activities for the youth or adults. The restaurants - not too bad, we understand the pandemic is a big hit for all restaurants and resorts, but personally they did everything that they can to make us feel comfortable. The rooms need to be updated. Matrasses and pillows are not comfortable, it was hard to get a good night's rest in the first days. The staff were very friendly, they did everything to make us feel safe and comfortable. Thanks

    Vee, 8 night family trip, Jan 2, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Very nice and clean. Food was great. Rooms were great

    5 night trip, Dec 31, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Friendly Clean Make you feel supper on the vacation All the staff are working very hard to get your needs

    Blago, 8 night family trip, Dec 31, 2020

    Verified Expedia guest review

  • 8.0.Very good

    nice location. friendly people. bugs, always wet floor. not much food variety. smelled moldy

    S, 6 night family trip, Dec 29, 2020

    Verified Expedia guest review

  • 6.0.Good

    I would have liked to write a better review about this hotel, but even though my stay was not bad at all, there are deficiencies that seem to be repeated and the hotel staff does nothing to solve them. Like for example, check-in and check-out are a nightmare. Several employees and only one doing the check-in or check-out. An endless line of people. My check-in lasted almost two hours and check-out more than 40 minutes. The guests who were checking out all protested and although there were several members of the group around, none of them did anything to solve the chaos. Only one person to check-in and another to check-out. The buffet restaurant staff the last two days of my stay, they had a bad face (I don't know if because they had to work the first two days of the year). They served the guests reluctantly. The staff of the Mexican and Mediterranean restaurants were very friendly and the food of good quality, unlike the buffet restaurant that does not have many options. The end of the year party and show was quite good, despite the rain that threatened several times in the night.

    4 night trip with friends, Dec 29, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    The hotel had nightly entertainment which was very enjoyable. Don Diego's restaurant (the outside dining) was so cute and had a very mexican feel to it. The food was delicious. The restuarant Portafino was also very tasty. The hotel was pretty close to 5 avenida, where there are alot of little stores, restuarants and things to do.

    6 night trip with friends, Dec 28, 2020

    Verified Expedia guest review

  • 6.0.Good

    Let me start by saying we WOULD GO BACK here at the right price. We did not pay a premium and found it worth our spend this trip. If you are looking for a fair, clean place to stay and not for true 4/5 star meals and service this is a good place for you. With that said this is a 3 star resort. The food, other than breakfast, was average at best. We actually found our dinners at the 3 open restaurants to be poor - so much so we left and went the the buffet. On the drinks - assume there is little if any alcohol in the drinks. We watched as a server at the cart made 30-40 martinis and did not empty 1 bottle of vodka. The drinks were good and we are not huge drinkers but assume your drinks are sugar based slushes. At the pool we experienced the same. If I had REAL Mango margaritas in the quantity I drank daily I would probably be dead. :-) The resort rooms are small but fine and the service was good. Very nice beach and enjoyed the pool area. Took advantage of the spa services which were priced reasonably and easy to schedule. Given we were here during a relatively light period (Covid) I would have concerns related to finding seating if at capacity. We did NOT have this as we are early birds but can imaging this being an issue with more people. I would also agree with other reviewers regarding the front desk procedures. Limited communication, keys frequently do not work (we experienced this on 4 days) and we did NOT have them near phones.

    8 night family trip, Dec 26, 2020

    Verified Orbitz guest review

  • 8.0.Very good

    Sanitation was a priority. Workers could be a bit more friendly, but I'm sure they were a bit stressed with additional duties due to higher priority with sanitation.

    Linda, 6 night family trip, Dec 26, 2020

    Verified Orbitz guest review

  • 10.0.Exceptional

    I loved how tropical the hotel was with beautiful foliage surrounding you everywhere you walk and it’s very well-cared for. The staff is excellent and very engaging. The food variety isn’t crazy but you can definitely eat something new everyday at the buffet. The specialty dinners at the restaurants need to be reserved the day prior and are very worth it! The white sand beach is very well taken care of and you have the palm trees creating the best shade over your beach lounge chair. Perfect getaway. Great bang for your buck!

    Sylwia, 4 night romance trip, Dec 23, 2020

    Verified Expedia guest review

See all 527 reviews