Castaways Resort and Suites

Photo gallery for Castaways Resort and Suites

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Outdoor pool
Outdoor pool
Living room
Room

Overview of Castaways Resort and Suites

Castaways Resort and Suites

2.5 star property
Freeport resort with outdoor pool and restaurant

7.2/10 Good

94 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Refrigerator
  • Bathtub
Map
42629 East Mall Drive, Freeport, Grand Bahama
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Pool bar
  • Room service
  • Babysitting
  • Business center
  • Area shuttle
  • 24-hour front desk
For families
  • Babysitting (surcharge)
  • Playground on site
  • Refrigerator
  • Private bathroom
  • Television
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • In a national park
  • Xanadu Beach - 6 min drive
  • Casino at the Radisson Grand Lucayan - 9 min drive
  • Lucaya Beach - 9 min drive
  • Port Lucaya Marketplace - 10 min drive
  • Port Lucayan Marina - 13 min drive
  • Taino Beach - 11 min drive
  • Treasure Reef - 11 min drive
  • Barbary Beach - 25 min drive

Getting around

  • Grand Bahama Intl. Airport (FPO) - 4 min drive
  • Area shuttle (surcharge)

About this property

Castaways Resort and Suites

Just 2 mi (3.2 km) from the airport, Castaways Resort and Suites puts you 4.5 mi (7.2 km) from Lucaya Beach and 4.5 mi (7.3 km) from Port Lucaya Marketplace. The restaurant is the perfect spot for a bite to eat, and after visiting the fitness center for a workout, you can unwind with a drink at the bar/lounge. An outdoor pool, a poolside bar, and a garden are other highlights. Fellow travelers say good things about the helpful staff and location.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global), COVID-19 Guidelines (WHO), and SGS (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
At check-in, guests must provide a record of full COVID-19 vaccination
This information is provided by our partners.

At a glance

Hotel size

  • 118 units
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Check-out time is 11:30 AM

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide a record of full COVID-19 vaccination

Special check-in instructions

  • Guests must transfer via airplane and boat to the property; guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking
  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide a record of full COVID-19 vaccination

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cribs (infant beds)
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Offsite

  • Area shuttle*

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Free reception
  • Room service

Taking the kids

  • Playground
  • Babysitting (surcharge)

What to do

  • Beach nearby
  • Golfing nearby

Working away

  • Business center
  • Meeting room
  • Conference space (580 square feet)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop

Facilities

  • Built in 1990
  • Safe-deposit box at front desk
  • Garden
  • Library
  • Fitness center
  • An outdoor pool
  • Art gallery on site
  • Designer stores on site
  • Shopping mall on site

Accessibility

  • Elevator

Languages spoken

  • English

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer (on request)

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Mobile key entry

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Spring Break deposit: USD 100 per day for guests under 21 years old staying between 2 March - 31 April

Optional extras

  • Breakfast costs between USD 8.99 and USD 18.99 for adults, and USD 6.99 and USD 8.99 for children (approximately)
  • Area shuttle service is offered for an extra charge
  • Safes in guestrooms can be used for USD 3 per day

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

At check-in, guests must provide a record of full COVID-19 vaccination.

This property affirms that it adheres to the cleaning and disinfection practices of:

  • Intertek Cristal (3rd party expert - Global)
  • COVID-19 Guidelines (WHO)
  • SGS (3rd party expert - Global)
  • CovidClean (Safehotels - global expert)
  • COVID-19 Guidelines (CDC)
  • GBAC STAR Facility Accreditation (global expert)
  • Safe Travels (WTTC - Global)

Policies

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Castaways Freeport
Castaways And Suites Freeport
Castaways Resort Freeport
Castaways Resort Suites
Castaways Resort and Suites Resort
Castaways Resort and Suites Freeport
Castaways Resort and Suites Resort Freeport

Frequently asked questions

Overall score and ratings

7.2

Good

7.9/10

Cleanliness

8.2/10

Staff & service

7.5/10

Amenities

6.7/10

Property conditions & facilities

6.4/10

Eco-friendliness

2/10 Poor

Elkin, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Gary, 1-night trip
Verified Expedia guest review

4/10 Fair

Property desperately needs renovation. The room was outdated and musky smelling. Very loud music outside until after 11pm. Asked for a hair dryer and was told they used to have them but did not replace them. Disappointing.
Paul, 2-night business trip
Verified Orbitz guest review

10/10 Exceptional

Was very nice and clean
Garbriel, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

John, 4-night trip
Verified Orbitz guest review

10/10 Exceptional

It can be updated but overall its nice
Garbriel, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

It was an unbelievably nice! Suggest everyone who’s thinking :)
Mustafa, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Brent, 2-night trip
Verified Expedia guest review

6/10 Good

The property was very clean,but needs physical upkeep
Richard, 2-night business trip
Verified Expedia guest review

8/10 Very good

The staff are great! Friendly, engaging and very helpful
1-night trip
Verified Expedia guest review