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Holiday Inn Rochester Downtown, an IHG Hotel

Riverfront hotel with 2 restaurants, near Blue Cross Arena

  • Free WiFi
From
NZ$149

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1 / 35Guest Room
8.0.Very good.
  • The HVAC system in this hotel is set either on heat during the winter or AC during the…

    Mar 21, 2021

  • The room was comfortable, sheets and towels soft. We brought our kitty, who needs to get…

    Mar 20, 2021

See all 187 reviews

Official standards

This property advises that it adheres to Clean Promise (IHG) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 48 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Convenient
Walkable
Easy parking
Quiet
  • Free WiFi
  • Parking available
  • Pool
  • Airport transfer
  • Bathtub
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 217 smoke-free guestrooms
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Breakfast available
  • Free airport shuttle
  • Seasonal outdoor pool

For families

  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels

What’s around

  • In Downtown Rochester
  • Blue Cross Arena - 4 min walk
  • Eastman School of Music - 15 min walk
  • Strong - 15 min walk
  • Rochester Auditorium Theater - 28 min walk
  • Main Street Armory - 29 min walk
The following facilities or services will be unavailable from December 15 2020 to April 4 2021 (dates subject to change):
  • Bar/Lounge(s)
  • Dining venue(s)

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room
  • Room, 1 King Bed, Non Smoking (Leisure)
  • Room, 1 King Bed, Accessible, Non Smoking (Hearing, Mobility Tub)
  • Room, 2 Queen Beds, Non Smoking
  • Room, 2 Queen Beds, Accessible, Non Smoking (Hearing, Mobility Tub)
  • Room, 2 Queen Beds, Accessible, Non Smoking (Hearing, Roll-In Shower)

Location

  • In Downtown Rochester
  • Blue Cross Arena - 4 min walk
  • Eastman School of Music - 15 min walk

What’s around

Landmarks

  • In Downtown Rochester
  • Blue Cross Arena - 4 min walk
  • Eastman School of Music - 15 min walk
  • Strong - 15 min walk
  • Rochester Auditorium Theater - 28 min walk
  • Main Street Armory - 29 min walk
  • Rochester Riverside Convention Center - 5 min walk
  • Pont de Rennes Bridge - 8 min walk
  • Genesee River's High Falls - 9 min walk
  • Frontier Field - 9 min walk
  • Monroe Community College - 9 min walk

Getting around

  • Greater Rochester Intl. Airport (ROC) - 10 min drive
  • Rochester Station - 16 min walk
  • Free airport shuttle
  • Free area shuttle
  • Free train station pick-up

At a glance

Hotel size

  • This hotel has 217 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is 11 AM
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets allowed*

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Free airport shuttle from 4:00 AM to 11:00 PM*
  • Free train station pick-up*

Parking

  • Secured covered onsite self parking (USD 5 per day; includes in/out privileges)

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink

  • To-go breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Room service (during limited hours)

Things to do

  • Outdoor seasonal pool
  • Fitness facilities

Working away

  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 12000
  • Conference space size (meters) - 1115
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 1968
  • Elevator
  • Safe-deposit box at front desk
  • Television in common areas

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge

Languages Spoken

  • English

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Microwave

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

River Club - This restaurant serves breakfast only.

State Street Bar & Grill - This restaurant serves dinner and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Small print

Also known as

  • Rochester Plaza
  • Rochester Downtown, An Ihg
  • Holiday Inn Rochester Downtown
  • Holiday Inn Rochester Downtown, an IHG Hotel Hotel
  • Holiday Inn Rochester Downtown, an IHG Hotel Rochester
  • Holiday Inn Rochester Downtown, an IHG Hotel Hotel Rochester
  • Rochester Plaza Hotel
  • Holiday Inn Rochester Downtown Hotel
  • Holiday Inn Rochester Downtown
  • Holiday Inn Rochester
  • Holiday Inn Mayo Clinic
  • Rochester Holiday Inn

Optional extras

Covered self parking costs USD 5 per day with in/out privileges

Rollaway beds are available for USD 20.0 per night

To-go breakfast is offered for an extra charge of USD 9.95 per person (approximately)

Pets are allowed for an extra charge of USD 50.00 per pet, per stay

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • The seasonal pool is open from May to September.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

    Contactless check-out is available.

    Enhanced food service safety measures are in place.

    Individually-wrapped food options are available for breakfast, lunch, and dinner.

    Each guestroom is kept vacant for a minimum of 48 hours between bookings.

    This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

    This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

    This property accepts credit cards. Cash is not accepted.

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs

    • Yes, Holiday Inn Rochester Downtown, an IHG Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
    • Yes. Self parking costs USD 5 per day.
    • Yes, there's a seasonal outdoor pool.
    • Yes, pets are welcome. There's a charge of USD 50.00 per pet, per stay.
    • You can check in from 3:00 PM - anytime. Check-out time is 11 AM. Express check-out and contactless check-out are available.
    • Yes, there are 2 onsite restaurants, featuring alfresco dining. The dining venue will be unavailable from December 15 2020 to April 4 2021 (dates subject to change). Nearby restaurants include Pane Vino On The River (7-min walk), Tapas 177 (8-min walk), and Dinosaur Bar-B-Que (9-min walk).
    • Yes, a free airport shuttle is available from 4:00 AM to 11:00 PM.
    • Holiday Inn Rochester Downtown, an IHG Hotel has a seasonal outdoor pool and a fitness center.
    8.0.Very good.
    • 10.0.Exceptional

      It was a very pleasant one

      Miriam, 1 night business trip, Mar 5, 2021

      Verified Hotels.com guest review

    • 4.0.Fair

      Don’t stay here

      This hotel is very old. It was a very nice surprise to not have hot water in the morning to wash my behind. Then when I told the staff they didn’t really seem to care. The sink was terribly cracked and didn’t turn hot or even warm when the hot water was selected. You have to be a body builder to flush the toilet. Just such a disappointment.

      1 night trip, Feb 13, 2021

      Verified Hotels.com guest review

    • 2.0.Poor

      Terrible place. Stay elsewhere

      Absolutely terrible. The key card system was broken. I had to call security each time to be let in my room. They were also putting new carpet in on my floor so I would get out of the elevator on sticky cement. There also wasn't warm water. Never stay here.

      Craig, 2 night business trip, Mar 9, 2020

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Lovely staff! Decent food at the restaurant.

      Laura, 3 night business trip, Mar 4, 2020

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Convenient for what I needed the room for. Fast and easy check in

      1 night trip with friends, Feb 21, 2020

      Verified Expedia guest review

    • 10.0.Exceptional

      Location to Arena, parking. Bar area was nice- expansive- friendly staff.

      1 night family trip, Jan 17, 2020

      Verified Expedia guest review

    • 8.0.Very good

      Disappointed that complimentary breakfast was not included.

      1 night trip with friends, Jan 15, 2020

      Verified Expedia guest review

    • 10.0.Exceptional

      Everything was within walking distance of the hotel

      Brian, 2 night romance trip, Jan 10, 2020

      Verified Expedia guest review

    • 4.0.Fair

      The shuttle bus drivers had a lot of trouble getting us to and from our destinations. Did not take our numbers to call us nor used any type of gps to locate our destinations. We were displeased with the fact that parking was not free with our stay and we were not notified by the front desk agent when getting our parking pass. The rooms were so incredibly hot and there were no fans the thermostat said our room was 75 degrees with the heat set to 60. I had to crack the patio door in winter to cool it down not to mention is unsafe.

      1 night trip with friends, Dec 31, 2019

      Verified Orbitz guest review

    • 8.0.Very good

      Location to downtown was excellent and staff very friendly.

      1 night trip, Nov 15, 2019

      Verified Expedia guest review

    See all 187 reviews