Mama Shelter Luxembourg

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Overview of Mama Shelter Luxembourg

Mama Shelter Luxembourg

3.0 star property
Luxembourg City hotel with restaurant and bar/lounge, aimed at LGBTQ guests

9.0/10 Superb

44 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Pet-friendly
  • Non-smoking
  • Air conditioning
  • Connecting rooms available
Map
2 RueDuFort Niedergrunewald, Luxembourg City, L2226
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Self parking
  • 6 meeting rooms
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Laundry service
  • Multilingual staff
  • Gift shops/newsstands
For families
  • Connecting/adjoining rooms available
  • Private bathroom
  • Terrace
  • Daily housekeeping
  • Elevator
  • Minibar
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • In Kirchberg
  • Luxembourg City Hall - 24 min walk
  • Philharmonie Luxembourg - 1 min drive
  • European Court of Justice - 1 min drive
  • Fort Thungen - 3 min drive
  • Bock Casemates - 7 min drive
  • Monument of Remembrance (Gelle Fra) - 8 min drive
  • Notre-Dame Cathedral - 8 min drive
  • Place Guillaume II - 9 min drive
  • Rives de Clausen - 10 min drive
  • Luxembourg City History Museum - 10 min drive

Getting around

  • Findel International Airport (LUX) - 14 min drive
  • Sandweiler-Contern Station - 8 min drive
  • Munsbach Station - 10 min drive
  • Pfaffenthal-Kirchberg Station - 11 min walk
  • Centre, Stäreplaz / Étoile Tram Stop - 23 min walk

About this property

Mama Shelter Luxembourg

Mama Shelter Luxembourg puts you 1.2 mi (2 km) from Luxembourg City Hall. You can relax with a drink at the bar/lounge, and the restaurant is the perfect spot to grab a bite to eat.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 145 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs and cats only, up to 26 lbs)*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (EUR 17 per night)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Other information

  • Smoke-free property
  • Caters to LGBTQ guests

Property amenities

Food and drink

  • Buffet breakfast (surcharge) on weekday mornings 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge

Working away

  • 6 meeting rooms

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Multilingual staff

Facilities

  • Terrace

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages spoken

  • English
  • French

Room amenities

Be entertained

  • 43-inch Smart TV
  • Cable TV channels
  • Pay movies

Home comfort

  • Air conditioning
  • Minibar

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 22 for adults and EUR 10 for children (approximately)

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 25 per pet, per night

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs EUR 17 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

Policies

This property caters to LGBTQ guests.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Mama Shelter Luxembourg Hotel
Mama Shelter Luxembourg Luxembourg City
Mama Shelter Luxembourg (Opening May 2020)
Mama Shelter Luxembourg (Opening July 2020)
Mama Shelter Luxembourg (Opening March 2020)
Mama Shelter Luxembourg Hotel Luxembourg City

Frequently asked questions

Overall score and ratings

9.0

Superb

9.1/10

Cleanliness

8.7/10

Staff & service

8.7/10

Amenities

9.5/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Exceptional

Margret, 2-night trip
Verified Hotels.com guest review

6/10 Good

Service disappointment
No room services. Impossible to call the reception, no phone number. No wifi code available in the room, asked at the reception. Snack dispenser at the first floor but not available, empty and switched off. Take away for eating and waiting like other customers coming at the restaurant, and very easy to come back to the room with a large plate...The evening, Hotel doorman unwelcoming. Rooftop barmen useless, have to call them for a drink after 10min waiting, at 17h00. Staff dresscode, please. 18h, the room was not cleaned, at the reception, would you like us to clean it ? Yes...please... Otherwise hotel decorations are nice.
David, 2-night trip
Verified Hotels.com guest review

6/10 Good

Steve, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent stay
Lovely hotel, great service, fabulous restaurant and rooftop bar
Hussain, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

Good Hotel
Good Location, very friendly staff, unfortunately very slow in making the room due to staff shortage.
edwin, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Tameka, 1-night trip
Verified Expedia guest review

8/10 Very good

Cool, funky hotel on the Main Street car line
Cool, funky hotel not too far from downtown! Entrance was slightly confusing, as you could not park at the entrance to check in. Otherwise, room was clean and fairly comfortable. One minor complaint was the bench/chair by the table. No back support and not at all comfortable to sit on.
James, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Pleasant stay
The rooms are beautiful. They forgot to clean one day
Alba, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Sara, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Nice clean hotel, close to public transport straight to the city Center. Friendly folk at reception. Quite strange parfyme smell at the reception. Parking an breakfast adds 40% to the bill.
Alexey, 1-night trip
Verified Hotels.com guest review