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All properties in Norfolk, Nebraska, United States of America
1 room, 2 adults

Holiday Inn Express & Suites Norfolk, an IHG Hotel

2.5-star2.5 stars
920 S 20th St, Norfolk, NE, 68701, United States of America

No-frills Norfolk hotel with indoor pool
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Check in was speedy. Front desk clerk was super friendly. Room spacious and clean.…May 1, 2021
  • Great stay, friendly staff.Jan 19, 2021

Holiday Inn Express & Suites Norfolk, an IHG Hotel

from NZ$180
  • Standard Room
  • Deluxe Room
  • Room, 2 Queen Beds, Non Smoking
  • Room, 1 King Bed, Non Smoking
  • Suite, 1 King Bed with Sofa bed, Non Smoking
  • Room, Multiple Beds, Non Smoking
  • Room, 1 King Bed, Accessible, Non Smoking (Mobility, Transfer Shower)
  • Room, 2 Queen Beds, Accessible, Non Smoking (Mobility)
  • Room, 1 King Bed, Accessible, Non Smoking (Mobility)
  • Room, 2 Queen Beds, Accessible, Non Smoking (Hearing)

What’s around Holiday Inn Express & Suites Norfolk, an IHG Hotel

Landmarks

  • AquaVenture - 37 min walk
  • Norfolk Arts Center - 38 min walk
  • Sunny Meadow Medical Clinic - 44 min walk
  • Fair Play Public Golf Course - 5.8 mi / 9.3 km
  • Willow Creek State Recreation Area - 16.5 mi / 26.5 km

Getting around

  • Eppley Field Airport (OMA) - 134 min drive

At a glance

Key facts

Hotel size

  • This hotel has 86 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is 11 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free onsite self parking

  • Wheelchair-accessible parking on site

Payment types at the property

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink
  • Free buffet breakfast
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Fitness facilities
  • Spa tub
  • Golfing nearby
  • Arcade/game room
Working away
  • Business center
  • Conference space
  • Meeting rooms
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Multilingual staff
Facilities
  • Elevator
  • Safe-deposit box at front desk
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Holiday Inn Express & Suites Norfolk, an IHG Hotel’s small print

Also known as

  • Holiday Inn Express Hotel Norfolk
  • Holiday Inn Express & Suites Norfolk, an IHG Hotel Hotel
  • Holiday Inn Express & Suites Norfolk, an IHG Hotel Norfolk
  • Holiday Inn Express & Suites Norfolk, an IHG Hotel Hotel Norfolk
  • Holiday Inn Express Norfolk
  • Norfolk Holiday Inn Express
  • Holiday Inn Express Norfolk Hotel
  • Holiday Inn Express Suites Norfolk

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pool access available from 5 AM to 11 PM.

Guests can rest easy knowing there's a smoke detector and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Holiday Inn Express & Suites Norfolk, an IHG Hotel

  • Does Holiday Inn Express & Suites Norfolk, an IHG Hotel offer free cancellation for a full refund?
    Yes, Holiday Inn Express & Suites Norfolk, an IHG Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Holiday Inn Express & Suites Norfolk, an IHG Hotel?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Holiday Inn Express & Suites Norfolk, an IHG Hotel?
    Yes, there's free self parking.
  • Is there a pool at Holiday Inn Express & Suites Norfolk, an IHG Hotel?
    Yes, there's an indoor pool. Guests have pool access from 5 AM to 11 PM.
  • Are pets allowed at Holiday Inn Express & Suites Norfolk, an IHG Hotel?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Holiday Inn Express & Suites Norfolk, an IHG Hotel?
    You can check in starting at 3 PM. Check-out time is 11 AM. Contactless check-out is available.
  • Are there restaurants at or near Holiday Inn Express & Suites Norfolk, an IHG Hotel?
    Yes. Nearby restaurants include Big Red Keno (9-min walk), Little Caesars (13-min walk), and Scooter's Coffee (13-min walk).
  • What is there to do at Holiday Inn Express & Suites Norfolk, an IHG Hotel and nearby?
    Holiday Inn Express & Suites Norfolk, an IHG Hotel has an indoor pool and a spa tub, as well as a fitness center and an arcade.

Recent reviews

Superb 9.2 From 98 reviews

Fair 4.0
Overpaid and overrated....skip this one.
We have stayed often at HIE, and usually love them, so we were highly disappointed in this stay. First off, when we checked in, the front desk person was on a call and didn't even recognize I was standing there. It did not seem to be a call with another guest, more like a co-worker or friend. After finally getting checked in, our to-go food now cold, we were told the hot tub and pool were all down. Bummer. I was looking forward to a hot soak in the hot tub, since the rooms didn't have tubs. The bed wasn't nearly as comfortable as we have become accustomed to for the Holiday Inn brand, and the noise above us at 5 am left a lot to be desired. the "grab and go" breakfast was the final straw. NO gluten free options....or options at all. A crappy breakfast sandwich, sugar-filled "muffin" in plastic wrap, WATER (not even any juice options), and fruit in a cup. That would be fine, but its not what you pay for at a HIE. And having stayed at others more than once during the pandemic, everyone else has served hot breakfast (with precautions and safely), so it can be done. Just really disappointing to pay full price and then not have access to the amenities we're used to. Will not stay at this particular one again.
us1 night family trip
Very good 8.0
Nice motel but overcharged.
The motel was great. I was overcharged for my stay.
ANDREA, us1 night family trip
Very good 8.0
Very clean, friendly and quick service. One of the nicest places we have stayed in Norfolk
Lindsay, us1 night family trip
Poor 2.0
No room cleaning, no fresh towels- There were intoxicated loud individuals roaming the hallway waking everyone up. No breakfast- coffee only; most likely due to Covid, yet website indicated they were still serving - no discounted pricing for either- didn’t appreciate any of it.
Cindy, us2 night family trip
Exceptional 10.0
Amazing Hotel! Great stay!
Absolutely amazing hotel! Very friendly staff and very clean! We will definitely be back!!
Jennifer, us1 night family trip
Exceptional 10.0
Late night arrival.
A late check-in and staff were cheerful, thorough, and helpful. Made sure my rewards credit was applied. The morning "to go" snack was much appreciated.
Jeffrey, us1 night trip
Exceptional 10.0
Clean and friendly!
Everything was clean and the staff was friendly. I commend all working there as I'm sure extra COVID regulations make things difficult, such as wearing masks, etc. But it was just fine. The grab and go breakfast was convenient, well thought out and offered plenty of food. I also really like the shampoo, conditioner and body wash bottles that are mounted in the room's showers. That is much more convenient for me to use than the tiny bottles usually found in hotels. I feel like it's probably less wasteful and better for the environment as well.
Krista, us1 night family trip
Very good 8.0
Nice, comfortable room!
Very nice, comfortable room for our family of five. Our front desk person was really nice and very helpful. Our only complaint is that the tap water was so bad that the coffee and tea we made in the room was not at all drinkable.
us1 night family trip
Exceptional 10.0
Very friendly and accommodating staff. Clean rooms. The pool area was great. Our stay was over the 4th of July weekend and were taken very good care of. Would definitely stay again.
Cathy, us3 night family trip
Exceptional 10.0
Greatroom and service
This is one of the best hotels! Clean and comfortable. Great breakfast! And friendly staff. We always stay here when we are in the area
us5 night family trip

Holiday Inn Express & Suites Norfolk, an IHG Hotel