We checked in after 3pm but no room ready We complained and got room M31
A disabled room. With soaking wet carpet from disabled shower. We had to go out for an appt and got back to hotel at 1 am
Complained in morning. Apologies from reception but advised we had to complain via hotels.com. Tried chat but Jay useless .
We want a full refund. Pics sent to your help email. Plse contact me urgently