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Sheraton Grand Mirage Resort, Port Douglas

Photo gallery for Sheraton Grand Mirage Resort, Port Douglas

12 outdoor pools, pool cabanas (surcharge), pool umbrellas
Beach nearby, white sand
Beach nearby, white sand
Beach nearby, white sand
12 outdoor pools, pool cabanas (surcharge), pool umbrellas

Overview of Sheraton Grand Mirage Resort, Port Douglas

Sheraton Grand Mirage Resort, Port Douglas

5.0 star property
5-star beach hotel with golf course, near Four Mile Beach

8.6/10 Fabulous

718 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
The price is NZ$420
Price available on 14/12/2022
Map
Port Douglas Road, Port Douglas, QLD, 4877
Main amenities
  • Daily housekeeping
  • Golf course
  • Near the beach
  • 5 restaurants and 2 bars/lounges
  • Full-service spa
  • 12 outdoor pools
  • Breakfast available
  • 2 outdoor tennis courts
  • Fitness center
  • Valet parking
  • Swim-up bar
  • 24-hour room service
For families
  • Cribs/infant beds (surcharge)
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate sitting area
  • Premium TV channels

Room options

About this area

What's nearby

  • Great Barrier Reef - 1 min drive

Getting around

  • Cairns Intl. Airport (CNS) - 57 min drive
  • Airport shuttle (surcharge)
  • Bus station shuttle (surcharge)

Restaurants

  • Sassi - 3 min drive
  • Siam by the sea - 3 min drive
  • Paddy's - 3 min drive
  • Nautilus - 3 min drive
  • Ziva - 4 min drive

About this property

Sheraton Grand Mirage Resort, Port Douglas

Sheraton Grand Mirage Resort, Port Douglas is a great choice for your beach stay in Port Douglas, putting you near activities like scuba diving, snorkeling, and water skiing. 12 outdoor pools provide plenty of fun, while guests in the mood for pampering can indulge in massages at the spa. Feast Restaurant & Bar, one of 5 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, a golf course, and a fitness center. The beach location and spacious guestrooms get great marks from fellow travelers.

Languages

Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 295 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Express check-out available
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite valet parking (AUD 20.00 per day)
  • Onsite RV/bus/truck parking (fees apply)
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle from 5:30 AM to midnight*
  • Bus station shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 5 restaurants
  • 2 bars/lounges
  • Swim-up bar
  • Coffee shop
  • 24-hour room service

Traveling with children

  • Grocery/convenience store
  • Children's menu

What to do

  • Tennis
  • Golfing
  • Shopping
  • Pool table
  • Beach access
  • Access to nearby outdoor pool
  • Kayaking nearby
  • Scuba diving nearby

Working away

  • 24-hour business center
  • 7 meeting rooms
  • Computer station
  • Coworking spaces
  • Conference center (12917 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Golf cart on site
  • Golf clubs on site
  • Pool loungers
  • Pool umbrellas

Facilities

  • 6 buildings/towers
  • Built in 1987
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Fitness center
  • 18 holes of golf
  • Golf driving range on site
  • 12 outdoor pools
  • Art gallery on site
  • Full-service spa
  • Golf clubhouse on site
  • Golf pro shop on site
  • 2 outdoor tennis courts

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Grab bar in shower
  • Lever door handles

Languages

  • Chinese (Mandarin)
  • English
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Portuguese
  • Russian
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 55-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Down comforter
  • Premium bedding
  • Pillowtop mattress
  • Crib/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Mobile key entry
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

Dining

Feast Restaurant & Bar - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
Palms Lobby Cafe - This café serves brunch, lunch, and light fare. Open daily.
Daintree Bar & Lounge - Overlooking the pool, this bar serves light fare only. Open daily.
Lagoon House - This poolside restaurant specializes in international cuisine and serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.
Harrisons Restaurant - This poolside fine-dining restaurant specializes in international cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open select days.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of AUD 48.00 for adults and AUD 24.00 for children (approximately)
  • Airport shuttle service is offered for an extra charge of AUD 43.00 per person (one-way)
  • Bus station shuttle service is offered for an extra charge
  • Credit card charges are subject to an extra charge of AUD 1.5

Renovations and closures

The property will be renovating from November 1 2022 to May 1 2023 (completion date subject to change). The following areas are affected:
  • One of the swimming pools

Guests will have access to the following alternate facilities during the renovation:

  • Outdoor pool

During renovations, the hotel will make every effort to minimize noise and disturbance.

Children & extra beds

  • Cribs/infant beds are available for AUD 25.0 per night
  • Rollaway beds are available for an additional charge
  • Airport shuttle for children between the ages of 2 and 15 costs AUD 22.00 (one-way)

Parking

  • Valet parking costs AUD 20.00 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Mirage Port Douglas
Mirage Sheraton Port Douglas
Port Douglas Mirage Sheraton
Port Douglas Sheraton
Port Douglas Sheraton Mirage
Sheraton Mirage
Sheraton Mirage Hotel Port Douglas
Sheraton Mirage Port Douglas
Sheraton Port Douglas
Sheraton Port Douglas Mirage
Sheraton Mirage Port Douglas Hotel Port Douglas
Sheraton Grand Mirage Port Douglas
Sheraton Mirage Resort
Sheraton Grand Mirage Resort Port Douglas
Sheraton Grand Mirage Resort
Sheraton Grand Mirage
Sheraton Mirage Port Douglas Resort
Sheraton Grand Mirage Resort Port Douglas
Sheraton Grand Mirage Resort, Port Douglas Hotel
Sheraton Grand Mirage Resort, Port Douglas Port Douglas

Frequently asked questions

Does Sheraton Grand Mirage Resort, Port Douglas offer free cancellation for a full refund?
Yes, Sheraton Grand Mirage Resort, Port Douglas does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Sheraton Grand Mirage Resort, Port Douglas?
As of 28 November 2022, prices found for a 1-night stay for 2 adults at Sheraton Grand Mirage Resort, Port Douglas on 14 December 2022 start from NZ$420, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Sheraton Grand Mirage Resort, Port Douglas?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Sheraton Grand Mirage Resort, Port Douglas?
Yes, there are 12 outdoor pools.
Are pets allowed at Sheraton Grand Mirage Resort, Port Douglas?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Sheraton Grand Mirage Resort, Port Douglas?
Yes, there's free self parking. RV/bus/truck parking is available.
Is airport shuttle service offered by Sheraton Grand Mirage Resort, Port Douglas?
Yes, an airport shuttle is available from 5:30 AM to midnight at scheduled times. The charge is AUD 43.00 per person one-way.
What are the check-in and check-out times at Sheraton Grand Mirage Resort, Port Douglas?
You can check in from 3:00 PM - midnight. Check-out time is 11 AM. Express check-out and contactless check-in and check-out are available.
What is there to do at Sheraton Grand Mirage Resort, Port Douglas and nearby?
Tee off at the onsite golf course, and improve your game on the tennis courts. Indulge in a treatment at the spa and enjoy a swim in one of the 12 outdoor swimming pools. Sheraton Grand Mirage Resort, Port Douglas also has 2 bars, a fitness center, and a picnic area, as well as a garden and access to a nearby outdoor pool.
Are there restaurants at or near Sheraton Grand Mirage Resort, Port Douglas?
Yes, there are 5 onsite restaurants, featuring alfresco dining, international cuisine, and pool views.
What's the area around Sheraton Grand Mirage Resort, Port Douglas like?
Sheraton Grand Mirage Resort, Port Douglas is a short 1-minute walk from Great Barrier Reef and 17 minutes' walk from Four Mile Beach. Travelers say this hotel is in a good location.

Overall score and ratings

8.6

Fabulous

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.7/10

Property conditions & facilities

8.5/10

Eco-friendliness

10/10 Exceptional

Truly tropical luxury
A simply amazing place to stay in Port Douglas. Luxury, service, and top amenities. You could spend your entire time here, without leaving the resort. Amazing pools, good food, and great service. The most comfy beds and pillows, and quiet room. We will definitely be back. Great for romance, families, or retirees, they have thought of everyone.
Sunrise by one of the many pools.
Poolside
Poolside
Beach access
Shayne, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Lovely family stay
Overall we enjoyed our stay. Service was great. Pools were a bit run down but I understand renovations are occurring soon. The size of the pools are fabulous - our children enjoyed them!
Lydia, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Loved being out of the hustle of town but just a short walk on the beach to get to everything. We were disappointed that despite being guests we couldn’t get a dinner booking at Harrison’s and weren’t given the option of pre booking prior to arrival.
Catherine, 3-night family trip
Verified Wotif guest review

6/10 Good

Great pool Equipment and cleaning service medium
Hans, 5-night trip
Verified Expedia guest review

8/10 Very good

Andrew, 1-night trip
Verified Expedia guest review

4/10 Fair

Everything in the room was too old they need to change they need to renovate it’s not worth it 900 worth maybe 300 400 a day but no 900
Amad, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Fantastic hotel and staff
Alistair, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Shannon, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Underwhelmed
The ambiance superb. Surrounded by beauty, however like every where in the world they were extremely understaffed. But it didn’t reflect in the price. We paid a lot of money for our room to be cleaned only once in five days. Resort fully booked. Could not get into any restaurants.
5-night trip
Verified Hotels.com guest review

2/10 Poor

$750 for 1 night and the staff were just plain rude, every single one of them like they didn’t want to be working! Disgusting for $750 a night, definitely won’t be back, far cheaper places to stay and staff will be more accommodating
Dean, 1-night family trip
Verified Expedia guest review