Destination
Guests
All properties in Puerto Morelos, Quintana Roo, Mexico

The Fives Oceanfront - Puerto Morelos

Upscale beachfront resort with restaurant, near Ojo de Agua Beach

  • Free WiFi and free parking
From
NZ$331

Property renovations and closures

  • We're sorry, properties in this area are unavailable for the dates you selected.

Image gallery

  • Lobby
  • Lobby
  • Beach
  • Beach bar
  • Lobby
Lobby. Image 1 of 81.
1 / 81Lobby
8.6.Fabulous.
  • The Fives is a complete Gem. After spending a day in Tulum only to find it was not our…

    Mar 30, 2021

  • Both elevators were not working morning I left the hotel! I don't expect this of such a…

    Mar 28, 2021

See all 35 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Walkable
  • Free WiFi
  • Free parking
  • Pool
  • Air Conditioning

Property highlights

Main amenities

  • 94 guestrooms
  • Daily housekeeping
  • On the beach
  • Restaurant and 3 bars/lounges
  • 2 outdoor pools
  • Rooftop terrace

Feel at home

  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Television
  • Free toiletries
  • Daily housekeeping

What’s around

  • On the beach
  • Puerto Morelos Town Square - 14 min walk
  • Ojo de Agua Beach - 1 min walk
  • Puerto Morelos Reef - 15 min walk
  • Petempich Bay - 7.5 mi / 12 km
  • Costa Occidental de Isla Mujeres National Park - 10.3 mi / 16.6 km
We're sorry, properties in this area are unavailable for the dates you selected.

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Penthouse, 1 Bedroom, Ocean View (Residence)
  • Suite, 1 Bedroom, Ocean View (Resort Residence)
  • Suite, 1 Bedroom (Resort Residence)
  • Suite, 2 Bedrooms, Oceanfront (Resort Residence)
  • Suite, 2 Bedrooms, Ocean View (Resort Residence)
  • Presidential Suite, 2 Bedrooms, Oceanfront (Resort Residence)
  • Suite, 3 Bedrooms, Oceanfront (Resort Residence)
  • Presidential Suite, 3 Bedrooms, Oceanfront (Resort Residence)
  • Junior Suite

Location

  • On the beach
  • Puerto Morelos Town Square - 14 min walk
  • Ojo de Agua Beach - 1 min walk

What’s around

Landmarks

  • On the beach
  • Puerto Morelos Town Square - 14 min walk
  • Ojo de Agua Beach - 1 min walk
  • Puerto Morelos Reef - 15 min walk
  • Petempich Bay - 7.5 mi / 12 km
  • Costa Occidental de Isla Mujeres National Park - 10.3 mi / 16.6 km
  • Xoximilco - 12.8 mi / 20.6 km
  • Maroma Beach - 13.2 mi / 21.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 29 min drive

At a glance

Hotel size

  • This hotel has 94 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs and cats only)*
  • Restrictions apply*
  • 2 per room (up to 15 lbs)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite valet parking
  • Onsite parking includes off-street options
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Full breakfast daily (surcharge)
  • 3 bars/lounges
  • Restaurant
  • Beach bar
  • Poolside bar
  • 24-hour room service

Things to do

  • Beach cabanas (surcharge)
  • Beach sun loungers
  • Number of outdoor pools - 2
  • Pool sun loungers
  • Ecotours on site
  • Bicycle rentals nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Beach umbrellas
  • Pool umbrellas
  • Beach towels

Services

  • 24-hour front desk
  • Concierge services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Year Built - 2019
  • Elevator
  • Designated smoking areas
  • Rooftop terrace

Accessibility

  • Wheelchair accessible
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchairs available on site

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 40-inch Smart TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

All-inclusive room rates at The Fives Oceanfront - Puerto Morelos are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Small print

Also known as

  • The Fives Oceanfront
  • The Fives OceanfrontAll Senses Inclusive
  • The Fives Oceanfront All Senses Inclusive
  • The Fives Oceanfront Optional All Inclusive
  • The Fives Oceanfront - Puerto Morelos Resort
  • The Fives Oceanfront - Puerto Morelos Puerto Morelos
  • The Fives Oceanfront - Puerto Morelos Resort Puerto Morelos

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge of 50 percent of room rate (subject to availability)

Full breakfast is offered for an extra charge of USD 25 for adults and USD 15 for children (approximately)

Pets are allowed for an extra charge of USD 35 per pet, per night

Service animals exempt from fees

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions, contact the property at the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

This property accepts credit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • Christmas Eve (24 December) Gala Dinner per adult: USD 100
  • Christmas Eve (24 December) Gala Dinner per child: USD 50 (from 6 to 17 years old)
  • Christmas Day (25 December) Gala Dinner per adult: USD 100
  • Christmas Day (25 December) Gala Dinner per child: USD 50 (from 6 to 17 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: USD 150
  • New Year's Eve (31 December) Gala Dinner per child: USD 75 (from 6 to 17 years old)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, The Fives Oceanfront - Puerto Morelos does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free valet parking.
  • Yes, there are 2 outdoor pools.
  • Yes, cats and dogs are welcome, with a limit of 2 per room and maximum weight of 15 lbs per pet. There's a charge of USD 35 per pet, per night. Service animals are exempt from fees.
  • You can check in from 3:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a 50% charge (subject to availability). Contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant. Nearby restaurants include I Wanna Pizza (9-min walk), Sabor de Mexico (11-min walk), and La Playita (12-min walk).
  • Have fun with nearby activities like cycling, boogie boarding, and water skiing. Additional recreation onsite includes ecotours. Enjoy a swim in one of the 2 outdoor swimming pools or use the resort's other amenities, which include 3 bars and beach cabanas.
8.6.Fabulous.
  • 10.0.Exceptional

    property was extremely nice and well kept. drinks were awesome. clean rooms and throughout. staff were just the best. honestly i have nothing to say negative

    Robert, 5 night trip with friends, Dec 17, 2020

    Verified Expedia guest review

  • 8.0.Very good

    New hotel, everything feels fresh. Loved the rooftop pool/lounge/bar area! Plenty of options to kick back (rooftop pool, ground level pool or beach). Attentative service. On the improvement side, I was not a fan of the lack of privacy between the balconies, as it took away from the experience of using the jacuzzi when you have somebody staring straight at you a few feet away. This could be remedied by mounting some sort of semi-transparent dividers. I would strongly advise the hotel to consider it.

    5 night romance trip, Dec 16, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    A beautiful, clean hotel. Very welcoming and friendly.

    1 night romance trip, Dec 8, 2020

    Verified Expedia guest review

  • 8.0.Very good

    The beach was beautiful and clean every day, staff was excellent and very accomodating. The romantic beach dinner was beyond perfect and the property was always clean. The roof top was a great place to relax and watch sunsets before dinner.

    Daniel, 7 night romance trip, Dec 7, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Best Hotel in Puerto Morelos-5 Star Oceanfront

    This is by far, the #1 hotel in Puerto Morelos. First of all, the check in host and hosteses greet you in a very professional manner, and take care of you from beginning to the end of your stay. We were celebrating my boyfriend's 50th birthday, and Jenny, Christian, Zalci and Reyna made it the most memorable day for my boyfriend. The rooms are impeccable! Clean and Spacious. We stayed in a 1 bedroom suite with ocean view..and a jacuzzi tub on a very large patio. The maids go far and beyond to make sure you have everything you need in the suite. They even made the most beautiful decoration on the bed with a birthday cake made from towels and a message that said Happy Birthday and had beautiful ballons all around the bed! Huge surprise for him. We ate at their restaurant there called Romarley..ocean front and amazing food. We had a hamburger and lamb chops, and wow..delicious..and very reasonably priced! Also, had live band there which was amazing as well. We couldn't of had a better experience. This is a must stay hotel in Puerto Morelos. No matter what the occassion is, you will not be disappointed. Also..check out the rooftop pool overlooking the ocean for amazing views! Thanks again Staff for making this the best birthday ever for my boyfriend. We will be back and will send many referrals to this hotel!

    Jocelyn, 1 night trip, Nov 19, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Overall great hotel

    Everything was great what i didnt like was that I was not given the option to do all inclusive when making my reservation online

    Leslie, 6 night family trip, Nov 17, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Fabulous food and a beautiful hotel!

    The room was great. It was missing some essentials like a Full length mirror for my wife to look herself before she goes out to ensure she is happy with the way she looks! The place is beautiful but brand new. There are a lot of fine tuning points that will make the hotel better for seasoned travelers. The room had a kitchenette but didn’t have a single utensils or even a paper towel. We had to use bathroom towels for a kitchen towel. The bathroom had great showers and big towels, but there was no slip mat in the shower which made it hazardous for old guys like me that might slip and fall. Also, there wasn’t a wash cloth to be had. I had to use a big towel as a wash cloth. The First-floor restaurant was in the top five restaurants in all of Puerto Morelos! The selections were delightful, healthy and most beautifully assembled. This restaurant Boasts a combination of eclectic Jamaican-feel with exceptional items for vegetarians and vegans As well! Five stars for the BoMarley Beach house restaurant!!! Everyone who visits Puerto Morelos and enjoys fine and beautiful food needs to visit this place for at least one breakfast and one dinner! Excellent!!!

    Steven, 3 night business trip, Nov 11, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Best Food Awesome Staff New Hotel

    Hotel is beautiful and the staff is amazing. They remember your drink and keep them coming. I was by myself but met people at the bar and ended up going to Tulum with them! Such a good time. Also, best food I've ever had at an all inclusive. Try the smoke salad - you'll miss it because there's so much good stuff on the menu but it is the sleeper.

    8 night trip, Nov 3, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great experience

    great experience, very clean hotel, friendly staff, convenient check in, spacious room and amazing facilities

    2 night trip, Oct 31, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Great deal, but more of a party place

    Really nice property, although it seems to be a mix of hotel rooms and residence. The rooms are beautifully designed and very spacious. The service was great and consistent from beginning to end. The food was above standard, though a little less consistent (I could tell the chef was different on the different days I stayed), but still good. I opted for the all-inclusive deal and that was great value for money. One very important note for travellers who, like me, are not very much into loud music: beware of weekend stays and of the location of your room. The music in their main restaurant is very loud and I can't imagine staying in any of the rooms above it - the loudness would have been unbearable. I would also strongly recommend the hotel to make 'Do not disturb' signs available. I had several staff members come knock on my door asking if I needed anything, which I didn't think was necessary, especially at times when I was taking a nap and had to get out of bed to get the door.

    HUGO LEONARDO, 2 night trip, Oct 31, 2020

    Verified Hotels.com guest review

See all 35 reviews