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Hôtel Le Donjon - Coeur de la Cité Médiévale

4.0 star property
4-star hotel with restaurant, near Aude Gate

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Hôtel Le Donjon - Coeur de la Cité Médiévale

Photo gallery for Hôtel Le Donjon - Coeur de la Cité Médiévale

Garden
Front of property
Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Daily buffet breakfast (EUR 16 per person)
Lobby

Overview of Hôtel Le Donjon - Coeur de la Cité Médiévale

8.8 out of 10 Fabulous
8.8/10 Fabulous

Property highlights

  • Pet-friendly
  • Parking available
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar
Map
2 Rue du Comte Roger, Carcassonne, Aude, 11000
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Valet parking
  • Room service
  • Business centre
  • Meeting rooms
  • 24-hour front desk
  • Garden
  • Front desk safe
  • Laundry service
  • Self-serve laundry
Feel at home
  • Children stay free
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
  • Laundry facilities

Room options

View all photos for Superior Triple Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Triple Room

  • Sleeps 3
  • 3 Single Beds OR 1 Double Bed and 1 Single Bed

View all photos for Classic Room

Classic Room

Classic Room

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Twin Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room

Family Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Junior Suite

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

About this area

What's nearby

  • In City of Carcassonne

Getting around

  • Carcassonne (CCF-Pays Cathare) - 16 min drive
  • Blagnac Airport (TLS) - 69 min drive
  • Castres (DCM-Mazamet) - 72 min drive
  • Couffoulens Station - 10 min drive
  • Pomas Station - 18 min drive
  • Carcassonne Station - 25 min walk

Restaurants

  • Maison du Cassoulet - 3 min walk
  • Restaurant Adelaïde - 2 min walk
  • Restaurant la Barbacane - 2 min walk
  • Le Trouvère - 1 min walk
  • L'Escargot - 2 min walk
Map

About this property

Hôtel Le Donjon - Coeur de la Cité Médiévale

When visiting Carcassonne, Hôtel Le Donjon - Coeur de la Cité Médiévale is a great choice to consider. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge.

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Cashless transactions are available for all charges at the property
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 61 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 4:30 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must transfer via Shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
  • Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Secured uncovered on-site valet parking (EUR 22 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • Electric vehicle charging point on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)

What to do

  • Bike rentals nearby
  • Ecotours nearby

Working away

  • Business centre
  • Meeting room

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 3 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Television in common areas

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • 23-inch TV

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Bath or shower
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Brasserie Le Donjon – On-site brasserie.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 1.98 per person, per night. This tax does not apply to children under 18 years of age.

Optional extras

  • Dial-up Internet access is available in guest rooms for an extra charge
  • Buffet breakfast is offered for an extra charge of approximately EUR 16 for adults and EUR 8 for children

Renovations and closures

The property is closed between 3 December and 20 January.

Children & extra beds

  • Guests must contact this property in advance to reserve cots/infant beds

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 12 per pet, per night

Parking

  • Uncovered valet parking costs EUR 22 per night with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Staff at the property wear personal protective equipment; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.

Policies

Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a smoke detector on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards and cash.
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
Property registration number FR39326379401

Also known as

Best Western Donjon
Best Western Donjon Carcassonne
Best Western Donjon Hotel
Best Western Donjon Hotel Carcassonne
Best Western Carcassonne
Best Western Hotel Carcassonne
Carcassonne Best Western
Best Western Donjon Remparts Hotel Carcassonne
Best Western Donjon Remparts Hotel
Best Western Donjon Remparts Carcassonne
Best Western Donjon Remparts
Best Western Le Donjon Les Remparts

Frequently asked questions

Is Hôtel Le Donjon - Coeur de la Cité Médiévale currently open?
The property is closed between 3 December and 20 January.
Does Hôtel Le Donjon - Coeur de la Cité Médiévale offer free cancellation for a full refund?
Yes, Hôtel Le Donjon - Coeur de la Cité Médiévale does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hôtel Le Donjon - Coeur de la Cité Médiévale?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hôtel Le Donjon - Coeur de la Cité Médiévale?
Yes, pets are welcome. There's a charge of EUR 12 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Hôtel Le Donjon - Coeur de la Cité Médiévale?
Yes. Valet parking costs EUR 22 per night. Parking spaces may be limited. Electric car charging is available.
What are the check-in and check-out times at Hôtel Le Donjon - Coeur de la Cité Médiévale?
You can check in from 4:30 PM - anytime. Check-out time is noon.
What is there to do at Hôtel Le Donjon - Coeur de la Cité Médiévale and nearby?
Have fun during the warmer months with activities nearby such as cycling. Additional recreation nearby includes ecotours. Hôtel Le Donjon - Coeur de la Cité Médiévale also has a garden.
Are there restaurants at or near Hôtel Le Donjon - Coeur de la Cité Médiévale?
Yes, there's an on-site restaurant, Brasserie Le Donjon.
What's the area around Hôtel Le Donjon - Coeur de la Cité Médiévale like?
Hôtel Le Donjon - Coeur de la Cité Médiévale is in City of Carcassonne, a short 1-minute walk from Aude Gate and 2 minutes' walk from Narbonnaise Gate.

Reviews

8.8

Fabulous

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Very good

Atmospheric base in city walls
Great location but had to wait a long time for our bags to arrive on the shuttle, having walked 10 minutes from the car park to the hotel. Wonderful atmosphere.
Joan, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great location and atmosphere
Marcus, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Robin, 1-night family trip
Verified Hotels.com guest review

6/10 Good

In my opinion this is not a four start hotel. It has no atmosphere. The deco is poor. The bedrooms need a refresh especially the bathrooms. The breakfast was very poor. The dining area is very poor. The staff were very good. The secure car parking was good. The location was excellent.
Clive, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wanda, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hotel le Donjon is amazing!
The hotel is amazing! So much history but also has modern conveniences, such as air-conditioned rooms. Plus there’s something special about staying inside the Cité! The staff were very helpful and accommodating and speak multiple languages. Highly recommend!
Hotel lobby
Hotel lobby
Front door of 2nd building
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Except room service everything was good. We stayed 2 nights first day and night in room 14. There was no hand and body soap in the room. The other day they forgot to refill tea sachets, water bottles and tea cups were still dirty.
Hikmet Kezban, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

great location
I, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Graham, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing Stay
Super nice staff, beautiful courtyard, and great views of the basilica
2-night family trip
Verified Hotels.com guest review