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All properties in Victoria, British Columbia, Canada
1 room, 2 adults

The Fairmont Empress, Victoria, Canada

4-star4 stars
721 Government St, Victoria, BC, V8W1W5, Canada

4-star hotel with full-service spa, connected to the convention center, near Maritime Museum of British Columbia
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Location
Great location
Service
Fantastic service
Vibe
Awesome vibe
Comfort
Comfortable

The Fairmont Empress, Victoria, Canada

from NZ$489
  • Fairmont Room, 2 Double Beds, Non Smoking
  • Deluxe Room, 2 Queen Beds, Non Smoking
  • Fairmont Gold, 1 King Bed, Non Smoking, Harbor View
  • Fairmont Room, 1 Queen Bed, Non Smoking
  • Deluxe Room, 1 King Bed, Non Smoking
  • Fairmont Gold, 1 King Bed, Non Smoking
  • Junior Suite, 1 King Bed, Non Smoking
  • Suite, 1 Bedroom, Non Smoking
  • Fairmont Room, 1 King Bed, Non Smoking
  • Deluxe Room, 1 Queen Bed, Non Smoking
  • Executive Suite, 1 King Bed, Non Smoking
  • Fairmont Gold, 1 King Bed, Spacious Room, Non Smoking
  • Fairmont Gold, 2 Queen Beds, Spacious Room, Non Smoking
  • Fairmont Gold, 1 Bedroom Suite, 1 Queen Bed, Non Smoking, Harbor View
  • Fairmont Gold, Suite, 1 Bedroom, Non Smoking
  • Fairmont Gold, 1 King Bed, Non Smoking, Harbor View, Spacious Room
  • Fairmont Room, 1 Queen Bed, Non Smoking, Harbor View
  • Deluxe Room, 1 King Bed, Non Smoking, Harbor View
  • Deluxe Room, 2 Queen Beds, Non Smoking, Harbor View
  • Signature Room, 1 King Bed, Non Smoking
  • Signature Room, 1 King Bed, Non Smoking, Harbor View

What’s around The Fairmont Empress, Victoria, Canada

Landmarks

  • In Downtown Victoria
  • Victoria Harbour - 5 min walk
  • Maritime Museum of British Columbia - 3 min walk
  • Victoria Bug Zoo - 3 min walk
  • British Columbia Parliament Building - 4 min walk
  • Market Square - 8 min walk
  • Chinatown - 10 min walk
  • Victoria Golf Club - 4 mi / 6.4 km

Getting around

  • Victoria, BC (YYJ-Victoria Intl.) - 31 min drive
  • Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base) - 1 min drive
  • Roche Harbor, WA (RCE) - 131 min drive
  • Friday Harbor, WA (FRD) - 119 min drive
  • Friday Harbor, WA (FBS-Friday Harbor Sea Plane Base) - 114 min drive
  • Port Angeles, WA (CLM-William R. Fairchild Intl.) - 159 min drive
  • Bedwell Harbour, BC (YBW-Bedwell Harbour Seaplane Base) - 124 min drive
  • Airport shuttle (surcharge)
  • Ferry terminal shuttle
  • Cruise terminal shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 464 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 4:00 PM-anytime
  • Check-out time is 11 AM
  • Express check-in/out
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Airport shuttle service is available at scheduled times from 3:30 AM to 7:30 PM. Fees may apply. Contact the property in advance to get details.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 3 children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets allowed *

  • Restrictions apply *

  • 2 per room

  • Food and water bowls available

Internet

  • WiFi in public areas *

  • WiFi in rooms *

Transport

Transfers

  • Airport shuttle from 3:30 AM to 7:30 PM *

  • Cruise terminal shuttle *

  • Ferry terminal shuttle *

Parking

  • Valet parking *

  • Car charging point

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Personal motorized watercraft on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Water skiing nearby
  • Windsurfing nearby
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 22600
  • Conference space size (meters) - 2100
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built - 1908
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Picnic area
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
Languages Spoken
  • Arabic
  • Chinese
  • Danish
  • English
  • Filipino
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Malay
  • Portuguese
  • Russian
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Premium bedding
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Pay movies
  • Cable TV channels
  • Video-game console
Stay connected
  • Desk
  • Free newspaper
  • WiFi (surcharge)
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Willow Stream Spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Q at the Empress - Overlooking the ocean and garden, this restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

Lobby Lounge - Overlooking the ocean and garden, this restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Q Bar - Overlooking the ocean and garden, this bar specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Sauna
  • Spa tub
  • Personal motorized watercraft on site

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Water skiing nearby
  • Windsurfing nearby

The Fairmont Empress, Victoria, Canada’s small print

Also known as

  • Empress Fairmont
  • The Fairmont Empress Hotel Victoria
  • Victoria Fairmont
  • The Fairmont Empress Hotel
  • The Fairmont Empress Victoria
  • The Fairmont Empress Hotel Victoria
  • Fairmont Empress
  • Fairmont Empress Hotel
  • Fairmont Empress Hotel Victoria
  • Fairmont Empress Victoria
  • Empress Hotel Victoria
  • Fairmont Hotel Empress
  • Fairmont Hotel Victoria
  • Fairmont Victoria

Policies

The photos are representative of rooms offered and may differ from the actual room received.

For details on pet restrictions, contact the property at the number on the booking confirmation.

Guests under 18 years old are not allowed in the spa.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and safety measures are currently in place.

Disinfectant is used to clean the property, and guests are provided with hand sanitizer.

Personal protective equipment, including masks, will be available to guests.

For traveler safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

The property affirms that it follows sanitization practices of Bureau Veritas (Accor Hotels) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Self parking costs CAD 33.00 per day

Valet parking costs CAD 33.00 per day with in/out privileges

Breakfast costs between CAD 12.00 and CAD 24.00 for adults, and CAD 8.00 and CAD 12.00 for children (approximately)

Pets are allowed for an extra charge of CAD 25 per accommodation, per night

Service animals exempt from fees

Airport shuttle service is offered for an extra charge of CAD 25.00 per person (one-way)

Airport shuttle for children between the ages of 3 and 17 costs CAD 15.00 (one-way)

WiFi is available in guestrooms for CAD 14.95 per night (rates may vary)

WiFi is available in public areas for CAD 14.95 per night (rates may vary)

Cruise ship terminal shuttle and ferry terminal shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Fairmont Empress, Victoria, Canada

  • Is there a pool at The Fairmont Empress?
    Yes, there's an indoor pool.
  • Are pets allowed at The Fairmont Empress?
    Yes, pets are welcome, with a limit of 2 per room. There's a charge of CAD 25 per accommodation, per night. Service animals are exempt from fees.
  • Is parking offered at The Fairmont Empress?
    Yes. Self parking costs CAD 33.00 per day. Valet parking costs CAD 33.00 per day.
  • Is airport shuttle service offered by The Fairmont Empress?
    Yes, an airport shuttle is available from 3:30 AM to 7:30 PM at scheduled times. The charge is CAD 25.00 per person one-way.
  • What are the check-in and check-out times at The Fairmont Empress?
    You can check in from 4:00 PM to anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability).
  • What is there to do near The Fairmont Empress?
    Recommended spots to visit include Maritime Museum of British Columbia (3-min walk) and Victoria Bug Zoo (3-min walk), along with British Columbia Parliament Building (4-min walk) and Victoria Harbour (5-min walk).
  • Are there restaurants at or near The Fairmont Empress?
    Yes, there are 2 onsite restaurants. Nearby restaurants include Dog-Gone-It (1-min walk), Sam's Deli (1-min walk), and Milestones Bar & Grill (2-min walk).

Recent reviews

Fabulous 8.8 From 1,053 reviews

Good 6.0
Beautiful old hotel with character. Very disappointing to be told the parking lot is full and open to public. Had to call for maintenance as the window would rattle when wind blew and it was loud enough to keep us awake. Room service had delivery and tip charges. The safe took up most of closet space, and very little drawer space was provided. The room was a fair size and bed was comfortable.
George, ca2 night trip
Exceptional 10.0
What a great place to stay and rest!
Loved the old style grace of this hotel! Staff were perhaps the friendliest staff I have ever met!
David, us1 night trip
Exceptional 10.0
Wonderful
It's beautiful here. The staff is phenomonal.
us1 night trip
Exceptional 10.0
Experience like no other...Superb!
Shinta, us1 night trip with friends
Exceptional 10.0
Would go again despite
We had a room near a very loud party. We had to be relocated and they forgot about us! It took over an hour. Very frustrating. The manager, Jan came to move us herself which was very nice and then offered us breakfast the next morning which was delicious. The hotel is beautiful. We had high tea which was amazing! Drinks and appies in the bar watching the Christmas parade completed an overall good stay.
Tamara, us1 night family trip
Exceptional 10.0
We left a modest tip for the
Laurie, us2 night trip
Good 6.0
meh....
It’s an very old building, so don’t expect bright, quiet or comfortable rooms. Service was fantastic and staff really try to make you comfortable.
us1 night family trip
Exceptional 10.0
Great stay at Fairmont Empress!!
Had such an amazing stay at the Fairmont. Super friendly staff, absolutely delicious food, and the Gold lounge was the best!!
ca3 night trip
Good 6.0
No option for self parking. Mandatory valet parking
ca3 night family trip
Very good 8.0
Had a great time.
Check in for gold rooms could be clearer. If not with signage upon entering hotel, upon making the reservation or before arrival. Rooms are standard. A little noisy through walls where doors slamming and footsteps can be heard. Food is average. Staff are friendly. Store clerks are quick to greet and assist. Would prefer if pool and fitness room could be a little more private than the main lobby. Area is in a convenient area. Close to shops and transportation. would stay again. High tea was great. Scones are delish!
us3 night family trip

The Fairmont Empress, Victoria, Canada

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