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All properties in Cancun (and vicinity), Quintana Roo, Mexico

Sun Palace Couples Only All Inclusive

All-inclusive beachfront property with spa, near El Rey Ruins

  • Free full breakfast, free WiFi, and free parking
From
NZ$701

Image gallery

  • Exterior
  • Exterior
  • Indoor Spa Tub
  • Junior Suite 1 King Bed, Jetted Tub PAY FOR ONE ROOM AND GET TWO - Bathroom
  • Exterior
Exterior. Image 1 of 89.
1 / 89Exterior
9.0.Superb.
  • Check in process was quick and easy. Room was amazing with jacuzzi in room. All staff was…

    May 23, 2021

  • Food was very good a 4-4+, service easily 05++, Detail, room Decor and overall resort was…

    May 14, 2021

See all 297 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Convenient
Dining options
Transport options
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Bathtub
  • Non-smoking

Property highlights

Main amenities

  • 247 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 4 restaurants and 2 poolside bars
  • Full-service spa
  • 3 outdoor pools

What’s around

  • In Zona Hotelera
  • El Rey Ruins - 20 min walk
  • Delfines Beach - 22 min walk
  • Maya Cancun Museum - 44 min walk
  • Costa Occidental de Isla Mujeres National Park - 6 min walk
  • El Rey Ruins Trailhead - 20 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Room Ocean View, Flex cancellation options
  • Junior Suite Ocean View, Flex cancellation options
  • Honeymoon Suite, Flex cancellation options
  • Governador Suite, Flex cancellation options

Location

  • In Zona Hotelera
  • El Rey Ruins - 20 min walk
  • Delfines Beach - 22 min walk

What’s around

Landmarks

  • In Zona Hotelera
  • El Rey Ruins - 20 min walk
  • Delfines Beach - 22 min walk
  • Maya Cancun Museum - 44 min walk
  • Costa Occidental de Isla Mujeres National Park - 6 min walk
  • El Rey Ruins Trailhead - 20 min walk
  • Cancún Underwater Museum (Punta Nizuc) - 21 min walk
  • Museo Maya Trailhead - 42 min walk
  • Aquaworld - 2.9 mi / 4.7 km
  • Ventura Park Cancun - 3.1 mi / 5 km
  • Playa Coral - 2.9 mi / 4.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 12 min drive
  • Airport shuttle (surcharge)

At a glance

Size

  • 247 rooms
  • Arranged over 8 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (18 years old and younger) not allowed
  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle*

Parking

  • Free onsite self parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

At the property

Food and drink

  • Free full breakfast daily
  • 4 restaurants
  • 3 bars/lounges
  • 2 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • 24-hour room service

Things to do

  • Number of outdoor pools - 3
  • Swim-up bar
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Windsurfing nearby
  • Spa tub
  • Steam room
  • Sauna

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 9
  • Elevator
  • ATM/banking
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer

Be entertained

  • Smart TV
  • Premium TV channels

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
  • All meals, snacks, and beverages included
  • 24-hour room service

Not included
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

The onsite spa has massage/treatment rooms. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

La Tratto - This restaurant specializes in Italian cuisine and serves dinner only.

Aurora - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.

Genuine Fire Cooking - This restaurant specializes in Latin American cuisine and serves dinner only. Open daily.

THAI - This restaurant serves dinner only. Open daily.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Spa tub
  • Steam room

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Windsurfing nearby

Small print

Also known as

  • All Inclusive Sun
  • Sun Palace Couples Cancun
  • Sun Palace Couples All Inclusive All-inclusive property Cancun
  • Sun Palace Couples All Inclusive All-inclusive property
  • Sun Couples Inclusive inclusi
  • Sun Palace Couples Only All Inclusive Cancun
  • Sun Palace Couples Only All Inclusive All-inclusive property
  • Sun Couples
  • Sun Palace Couples
  • Sun Palace Couples Only
  • Sun Palace Couples Only All Inclusive
  • Sun Palace Couples Only All Inclusive Cancun
  • Sun Palace Couples Only Cancun
  • Sun Palace Couples All Inclusive Cancun
  • Sun Palace Couples All Inclusive

Optional extras

Airport shuttle service is offered for an extra charge

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Sun Palace Couples Only All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 3 outdoor pools.
  • Sorry, pets aren't allowed.
  • You can check in from 3 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, there are 4 onsite restaurants, featuring Italian cuisine. Nearby restaurants include Benazuza (14-min walk), El Conquistador (2.5 mi), and Captain's Cove (2.7 mi).
  • Yes, an airport shuttle is available.
  • No, this property doesn't have a casino, but Dubai Palace Casino (19-min drive) and Royal Yak Casino and Sports Book (20-min drive) are both nearby.
  • Have fun with activities like parasailing, scuba diving, and windsurfing, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 3 outdoor swimming pools. Sun Palace Couples Only All Inclusive also has 2 poolside bars, 3 bars, and a sauna, as well as a steam room and access to a nearby outdoor pool.
9.0.Superb.
  • 10.0.Exceptional

    Incredible All Inclusive Resort

    Absolutely incredible resort. Beautiful location. Beautiful property. Beautifully maintained. Exceptionally clean. Kind and helpful service from start to finish. Would absolutely recommend this property and will definitely return.

    Dalton, 3 night trip, May 8, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    We throughly enjoyed our stay. Staff was great, Food was great. Accommodations were great. Ocean was warm. Pools were warm. Perfect to unwind which is what we were looking for.

    Ron, 4 night trip, May 3, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent service . Very friendly staff I recommend it 100%. Would definitely go again. the food was perfect. the best hotel for couples.

    Robert, 3 night trip, Apr 23, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    adult couples only also ease of getting around hotel and also size pof property room wise

    7 night romance trip, Mar 9, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    First time in Cancun and we have already booked another trip to return. Staff really makes this place amazing and I’d highly recommend it to anyone.

    6 night family trip, Mar 6, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The service was fantastic. Some of the staff, Silvio and Fabiola took the time to get to know us and made our stay much more personable. The food was great with a good variety of options. It’s a great resort for relaxing!

    5 night romance trip, Mar 2, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    First stay in an all inclusive as well as our first time in Cancun. Cant say enough about the service. the staff was amazing. the facility was amazing. food was very good, every meal

    6 night romance trip, Feb 22, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    This was our first time staying at the Sun Palace, but it certainly won’t be our last. From the moment we arrived, our vacation was made perfect by the beautiful and clean property and amazing service. The staff everywhere on resort grounds were so attentive, our drinks were always filled and we were asked frequently if we needed anything. We spent our days relaxing by the main pool, playing volleyball with the help of Sandra, the fabulous activities director. We made many friends with other couples from around the world. The pizza at the poolside was amazing, and we had more Planter’s Punch than should be allowed (so yummy!). Dinner at the Italian restaurant was amazing, but we were disappointed in our dinners from the Steakhouse. It took 30 mins to get our drinks, 40 mins to get our appetizers and another 40 mins to get our meals (even though there were probably only 10 other parties seated). The ice cream and crepes from the coffee shop were divine. Our room was so clean and had a great view. We enjoyed long soaks on the hot tub and the rain shower shower. Big shoutouts to wonderful service received by Silvio, Alejandro, Manuel and many others who made our stay so perfect. I already can’t wait to return!

    5 night trip with friends, Feb 21, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    It was the perfect size for us. The resort was easy to navigate to and wasn’t confusing. The grounds were kept very well, even the seaweed was raked daily. It was just beautiful compared to other neighboring resorts and other places we’ve stayed at. The service was on point and the food was really good! I will be coming back again!

    4 night romance trip, Feb 7, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Staff was the best part of this resort. Smiles and professionalism abounded. Very conscious of the current pandemic and work hard to keep things sanitized without being overly invasive. Food was good; not great but good;)

    Reba, 7 night trip with friends, Jan 23, 2021

    Verified Expedia guest review

See all 297 reviews