Guests
All properties in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Hotel Maya Kuala Lumpur

Luxury hotel with spa, near Petronas Twin Towers

  • Free WiFi and free parking

Image gallery

  • Indoor Pool
  • Indoor Pool
  • Indoor Pool
  • Pool
  • Indoor Pool
Indoor Pool. Image 1 of 58.
1 / 58Indoor Pool
138, Jalan Ampang, Kuala Lumpur, 50450, Malaysia
7.8.Good.
  • Bathroom needed some maintenance. Service was good. Spa was great and professional. No…

    Apr 24, 2019

  • I love this Hotel. Very warm welcome & hospitality. safe & cozy Definately i'll come back…

    Apr 22, 2021

See all 238 reviews

Official standards

This property advises that it adheres to Safe & Clean (Malaysia) and COVID-19 Guidelines (WHO) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Shopping
Convenient
Safe
Dining options
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 284 guestrooms
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available

For families

  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Private bathroom
  • Television
  • Free toiletries
  • Daily housekeeping

What’s around

  • In Kuala Lumpur City Centre
  • Petronas Twin Towers - 6 min walk
  • Suria KLCC Shopping Centre - 11 min walk
  • KLCC Park - 11 min walk
  • Kuala Lumpur Convention Centre - 12 min walk
  • Kuala Lumpur Tower - 20 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Studio Room
  • Junior Suite
  • Deluxe Suite
  • Studio Heritage Room

What’s around

Landmarks

  • In Kuala Lumpur City Centre
  • Petronas Twin Towers - 6 min walk
  • Suria KLCC Shopping Centre - 11 min walk
  • KLCC Park - 11 min walk
  • Kuala Lumpur Convention Centre - 12 min walk
  • Kuala Lumpur Tower - 20 min walk
  • Pavilion Kuala Lumpur - 21 min walk
  • Merdeka Square - 26 min walk
  • Petaling Street - 29 min walk
  • Berjaya Times Square - 31 min walk
  • Putra World Trade Centre - 34 min walk

Getting around

  • Kuala Lumpur International Airport (KUL) - 45 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 37 min drive
  • Kuala Lumpur Masjid Jamek Station - 25 min walk
  • Kuala Lumpur Sultan Ismail Station - 26 min walk
  • Kuala Lumpur Pasar Seni Station - 4 min drive
  • Bukit Nanas Station - 6 min walk
  • KLCC Station - 8 min walk
  • Dang Wangi Station - 8 min walk
  • Airport shuttle (surcharge)
map
See on map
138, Jalan Ampang, Kuala Lumpur, 50450, Malaysia

At a glance

Hotel size

  • This hotel has 284 rooms
  • This hotel is arranged over 22 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (3 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free secured, covered onsite self parking
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Local cuisine breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café

Things to do

  • Indoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals nearby
  • Steam room

Working away

  • 24-hour business center
  • Number of meeting rooms - 6

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Year Built - 2005
  • Elevator
  • Designated smoking areas (fines apply)
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site

Languages Spoken

  • Chinese
  • English
  • Malay

In the room

Home comforts

  • Air conditioning
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Memory foam mattress

Freshen up

  • Private bathroom
  • Bidet
  • Free toiletries
  • Hair dryer

Be entertained

  • 40-inch TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Anggun Spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

The spa is open select days. Guests under 18 years old are not allowed in the spa.

Dining

Maya Brasserie - This restaurant serves breakfast, lunch, and dinner. A children's menu is available. Reservations are required.

Still Waters - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Reservations are required. Open select days.

Ramah Tamah - This café serves breakfast and lunch. Open select days.

Small print

Also known as

  • Hotel Maya Kuala Lumpur Hotel
  • Hotel Maya Kuala Lumpur Kuala Lumpur
  • Hotel Maya Kuala Lumpur Hotel Kuala Lumpur
  • Hotel Maya Kuala Lumpur
  • Kuala Lumpur Hotel Maya
  • Kuala Lumpur Maya Hotel
  • Maya Hotel Kuala Lumpur
  • Maya Kuala Lumpur
  • Maya Kuala Lumpur Hotel

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Rollaway beds are available for MYR 90 per night

Local cuisine breakfast is offered for an extra charge of MYR 35 for adults and MYR 17.5 for children (approximately)

Airport shuttle service is offered for an extra charge of MYR 191.00 per vehicle (one-way, Maximum occupancy 4)

Policies

Only registered guests are allowed in the guestrooms.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Guests under 18 years old are not allowed in the fitness facility.

Guests under 18 years old are not allowed in the spa.

Parking height restrictions apply.

Long-term renters welcome.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2022. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Deposit: MYR 200 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hotel Maya Kuala Lumpur does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an indoor pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 2 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Yes, there are 3 onsite restaurants, featuring Japanese cuisine. Nearby restaurants include Dynasty Restaurant (3-min walk), NZ Curry House (3-min walk), and TEMPTationS (4-min walk).
  • Yes, an airport shuttle is available. The charge is MYR 191.00 per vehicle one-way.
  • Have fun during the warmer months with activities nearby such as cycling. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Hotel Maya Kuala Lumpur also has a steam room.
7.8.Good.
  • 8.0.Very good

    Arrived at around 4.30pm but had to wait for about 1 hour for check in as the rooms were not ready. Other than that all is well. They however compensated the late check in with late check out. Excellent service by hotel staffs.

    1 night family trip, Apr 9, 2021

    Verified Expedia guest review

  • 8.0.Very good

    Walking distance to KLCC. Very convenient. Spacious room.

    2 night romance trip, Apr 5, 2021

    Verified Expedia guest review

  • 8.0.Very good

    Overall stay of 3 days 2 nights was pleasant. It started with some hiccups, though. Arrived around 3pm but the room wasn't ready, so need to wait another 40 minutes. During the check-in registration process, I was only informed that NO SPA is available yet. However, it was advertised in Expedia, in the hotel website and also in the entrance of the lobby. I have notified in my "Special Instruction" description with Expedia that I would like to reserve a spa session but nobody from the hotel called me regarding the unavailability of spa. Hotel Maya really needs improve on this. Communication is important. Other than this, the stay was good. I like my room. Deluxe Suite was comfortable for my wife and 2 kids. The wardrobe bathroom also was nicely designed. The bed and pillow are comfy. Room service was also attentive. Breakfast buffet was good although I wish there were designated staff for eggs station and for noodles & soup, instead of that 1 single person for both. Waiting time is too long. In overall, the experience is more of a 4 star hotel instead of 5 star (advertise in Expedia and website) but it was still good & pleasant stay.

    2 night family trip, Mar 25, 2021

    Verified Expedia guest review

  • 8.0.Very good

    -Staff very polite - Satisfied with the room > bathroom have some leaking at shower area..since the leaking inside bathroom so im still ok..

    2 night family trip, Mar 19, 2021

    Verified Expedia guest review

  • 8.0.Very good

    Pleasant Stay at Prime Location

    Friendly front desk, free parking provided, nice location, walking distance to KLCC and Saloma Bridge.

    YUN HOCK, 1 night trip, Dec 28, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Good hotel, within walking distance to Halal Restaurant, KLCC and public transport hub

    1 night romance trip, Oct 10, 2020

    Verified Expedia guest review

  • 4.0.Fair

    Room shabby and not clean Food left in fridge on arrival One hand towel only Bearing in mind that we did not check in till 22 00hrs

    4 night romance trip, Mar 1, 2020

    Verified Expedia guest review

  • 6.0.Good

    It was overall okay. Lobby and facility, location were great but the room wasn’t super clean. I found the back of TV covered by dust. And my room key didnt work twice so I had to ask staffs twice to check it out. Service was good, so I would like to give around 3.5 stars.

    Yuni, 3 night family trip, Feb 22, 2020

    Verified Expedia guest review

  • 6.0.Good

    Walking distance to many tourists attractions. Clean, modern appearance.

    1 night family trip, Feb 9, 2020

    Verified Expedia guest review

  • 2.0.Poor

    The room is big but poorly design. The cabinet for kettle and coffee machine has only 1 power socket and all cramped up and has to take one out to use the other. A hairdryer is provided but there is no proper place it can be used. I can only use it at the study table because there are 2 sockets there; the next one is on a wall but 1 foot from the floor. The one in toilet is only meant for shaver. The shampoo and shower gel smells like stinky fish oil. The toilet paper is of terrible quality. The cleanliness of the room was terrible.

    AW, 2 night business trip, Feb 8, 2020

    Verified Expedia guest review

See all 238 reviews