The Ritz-Carlton, New Orleans

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Overview of The Ritz-Carlton, New Orleans

The Ritz-Carlton, New Orleans

5.0 star property
Luxury hotel with spa, near Canal Street

9.0/10 Superb

1,000 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Internet access
  • Free WiFi
  • Pet-friendly
  • Gym
The price is NZ$401
Price available on 29/08/2022
Map
921 Canal St, New Orleans, LA, 70112
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Fitness center
  • Sauna
  • Valet parking
  • 24-hour room service
  • Coffee shop/cafe
  • 24-hour business center
  • Business center
For families
  • Children stay free
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Premium TV channels
  • Garden
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In French Quarter
  • Canal Street - 1 min walk
  • Bourbon Street - 2 min walk
  • Harrah's New Orleans Casino - 10 min walk
  • Jackson Square - 13 min walk
  • Caesars Superdome - 14 min walk
  • Cafe Du Monde - 15 min walk
  • Smoothie King Center - 18 min walk
  • National World War II Museum - 19 min walk
  • Ernest N. Morial Convention Center - 26 min walk
  • Port of New Orleans - 31 min walk

Getting around

  • Louis Armstrong New Orleans Intl. Airport (MSY) - 20 min drive
  • New Orleans Union Passenger Terminal - 18 min walk

About this property

The Ritz-Carlton, New Orleans

When you stay at The Ritz-Carlton, New Orleans, you'll be in a fantastic location, just a 5-minute walk from Canal Street and Bourbon Street. You can visit the spa to indulge in deep-tissue massages, facials, or aromatherapy, and M Bistro serves breakfast, lunch, and dinner. Other highlights at this luxurious hotel include an indoor pool, a bar/lounge, and a fitness center. Fellow travelers like the helpful staff and location.

Languages

English, French, Hindi, Russian, Spanish, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 527 rooms
  • Arranged over 14 floors

Arriving/Leaving

  • Check-in time starts at 4 PM
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs and cats only, 2 per room, up to 30 lbs)*
  • Service animals welcome
  • Restrictions apply*

Internet

  • Free WiFi and wired Internet access in public areas
  • WiFi and wired Internet access in rooms*

Parking

  • Secured covered onsite valet parking (USD 48 per night; includes in/out privileges)
  • Electric vehicle charging point on site
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 6:30 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Traveling with children

  • Children stay free
  • Grocery/convenience store
  • Children's menu

What to do

  • Golfing nearby

Working away

  • 24-hour business center
  • 15 meeting rooms
  • Computer station
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Wedding services
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2000
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Piano
  • Fitness center
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Lever door handles

Languages

  • English
  • French
  • Hindi
  • Russian
  • Spanish
  • Vietnamese

Room amenities

Be entertained

  • Video-game console
  • 65-inch Smart TV
  • Premium satellite channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

Freshen up

  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • WiFi and wired internet for a surcharge
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

The Ritz-Carlton Spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

M Bistro - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Davenport Lounge - Onsite restaurant. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Optional extras

  • WiFi is available in guestrooms for USD 12.95 per day (rates may vary)
  • Wired Internet access is available in guestrooms for USD 12.95 per day (rates may vary)
  • Breakfast costs between USD 8 and USD 30 per person (approximately)

Children & extra beds

  • Rollaway beds are available for USD 50.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 150.00 per accommodation, per stay

Parking

  • Covered valet parking costs USD 48 per night with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 5:00 PM
  • Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Also known as

New Orleans Ritz-Carlton
Ritz-Carlton Hotel New Orleans
Ritz-Carlton New Orleans
Ritz-Carlton New Orleans Hotel
The Ritz-Carlton New Orleans Hotel New Orleans
Ritz New Orleans
Ritz Carlton New Orleans
New Orleans Ritz Carlton
Ritz New Orleans
Ritz Carlton New Orleans
New Orleans Ritz Carlton
The Ritz-Carlton, New Orleans Hotel
The Ritz-Carlton, New Orleans New Orleans
The Ritz-carlton New Orleans Hotel New Orleans
The Ritz-Carlton, New Orleans Hotel New Orleans

Frequently asked questions

Overall score and ratings

9.0

Superb

9.4/10

Cleanliness

9.3/10

Staff & service

8.9/10

Amenities

9.1/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Exceptional

I had a excellent time the breakfast server she was excellent.
Darrin, 3-night trip with friends
Verified Hotels.com guest review

6/10 Good

This was the worst ritz we have stayed at. We ate at the restaurant and they never even refilled our drinks. The rooms are mediocre and the property is dated.
Kelly, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Let's do again
The people there was very service oriented. They made every effort to make my stay worth sharing about in a good way
Donnie, 7-night trip
Verified Hotels.com guest review

8/10 Very good

Alfred, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Would 100% recommend.
Wonderful property. I've stayed in New Orleans a number of times at other hotels, and this was one of the absolute nicest places. Great location. Luxurious property. Staff was very friendly. The elevators, lobby, and hallways were spotless. The room was incredibly clean, the bed was spacious and comfortable, and the shower was large and clean. Would 100% recommend.
James, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great place to stay ! Wonderful service and wonderful food! Great bar! Great courtyard! Will be back!
Frances, 3-night trip with friends
Verified Expedia guest review

4/10 Fair

The property is definitely beautiful but I have a real issue with hotels that have a sensor on their air conditioning. I understand thats its done to conserve energy but I pay for a room that has 24 hours of air conditioning. When you are asleep and there is no motion in the room the air conditioning shuts off!!!!The Ritz Carlton saves on energy but you get to sweat all night long. This is fraudulent to paying customers looking for a cool luxury room. I want to get what I paid for and nothing less
Blanca, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

martin, 3-night trip
Verified Hotels.com guest review

6/10 Good

Robert, 3-night trip
Verified Hotels.com guest review

2/10 Poor

The customer service was what i would expect from a 3 star hotel.
takisha, 1-night trip with friends
Verified Expedia guest review