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All properties in St. Catharines, Ontario, Canada

Best Western St. Catharines Hotel & Conference Centre

St. Catharines hotel with outdoor pool and indoor pool

  • Free WiFi in lobby and free parking
From
NZ$164

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

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Pool. Image 1 of 72.
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2 North Service Rd, St. Catharines, L2N4G9, ON, Canada
8.2.Very good.
  • Spring is the lady on duty both times I have checked it. She is lovely. Room was clean…

    Nov 25, 2021

  • Girl 👧 at front desk Was very accommodating I had hip surgery and she got us a room on…

    Nov 13, 2021

See all 558 reviews

Official standards

This property advises that it adheres to We Care Clean (Best Western) and SafeStay (AHLA - USA) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Easy parking
Convenient
Safe
Dining options
Shopping
  • Free WiFi
  • Free parking
  • Pool
  • Bathtub
  • Non-smoking
  • Gym

Property highlights

Main amenities

  • 141 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • 1 indoor pool and 1 outdoor pool
  • Fitness center
  • Business center

For families

  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Microwave
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom

What’s around

  • Heart of St. Catharines
  • Montebello Park - 34 min walk
  • Meridian Centre - 41 min walk
  • Lakeside Park Beach - 44 min walk
  • Lake Ontario - 2.4 mi / 3.9 km
  • Brock University - 4.3 mi / 6.9 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave
  • Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave
  • Standard Room, 1 King Bed, Non Smoking, Kitchenette
  • Standard Room, 2 Queen Beds, Non Smoking, Refrigerator
  • Standard Room, 2 Queen Beds, Refrigerator, Poolside
  • Standard Room, 2 Queen Beds, Non Smoking, Refrigerator
  • Standard Room, 1 King Bed, Accessible, Non Smoking
  • Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

What’s around

Landmarks

  • Heart of St. Catharines
  • Montebello Park - 34 min walk
  • Meridian Centre - 41 min walk
  • Lakeside Park Beach - 44 min walk
  • Lake Ontario - 2.4 mi / 3.9 km
  • Brock University - 4.3 mi / 6.9 km
  • Niagara College Niagara-on-the-Lake Campus - 5.4 mi / 8.7 km
  • Outlet Collection at Niagara - 5.9 mi / 9.4 km
  • Ravine Vineyard Estate Winery - 8.7 mi / 14 km
  • Royal Canadian Henley Rowing Course - 3.4 mi / 5.5 km
  • The Pen Centre - 4.1 mi / 6.5 km

Getting around

  • Pearson Intl. Airport (YYZ) - 72 min drive
  • Niagara Falls, NY (IAG-Niagara Falls Intl.) - 24 min drive
  • St. Catharines Station - 5 min drive
  • Niagara Falls Station - 16 min drive
  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 16 min drive
map
See on map
2 North Service Rd, St. Catharines, L2N4G9, ON, Canada

At a glance

Hotel size

  • This hotel has 141 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 4 PM-1 AM
  • Check-out time is 11 AM
  • Express check-out

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • Pets allowed (dogs and cats only)*
  • 2 per room (up to 80 lbs)

Internet

  • Free WiFi and wired Internet access in public areas

Parking

  • Free onsite self parking
  • Free onsite RV/bus/truck parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
  • Barbecue grills

Things to do

  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Fitness facilities
  • Number of spa tubs - 1
  • Steam room
  • Miniature golf on site
  • Golfing nearby
  • Pool sun loungers
  • Sauna

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant

Languages Spoken

  • English
  • French
  • Russian
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Be entertained

  • 43-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

WRIGLEYS SPORTS BAR - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for CAD 15 per night

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pets are allowed for an extra charge of CAD 30 per pet, per day
  • Service animals exempt from fees

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests under 16 years old are not allowed in the fitness facility

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector and a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

  • Best Western Hotel St. Catharines
  • Best Western St. Catharines
  • Best Western St. Catharines Hotel
  • Best Western St. Catharines Hotel St. Catharines
  • St Catharines & Conference
  • Best Western St. Catharines Hotel & Conference Centre Hotel

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Best Western St. Catharines Hotel & Conference Centre does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Free RV/bus/truck parking is available.
  • Yes, there's an indoor pool and an outdoor pool.
  • Yes, cats and dogs are welcome, with a limit of 2 per room and maximum weight of 80 lbs per pet. There's a charge of CAD 30 per pet, per day. Service animals are exempt from fees.
  • You can check in from 4 PM - 1 AM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.
  • Yes, WRIGLEYS SPORTS BAR offers American cuisine. Nearby restaurants include Montana's (5-min walk), Perkins (5-min walk), and Wendy's (7-min walk).
  • No, this hotel doesn't have a casino, but Fallsview Casino (15-min drive) and Casino Niagara (16-min drive) are both nearby.
  • Best Western St. Catharines Hotel & Conference Centre has an outdoor pool, a sauna, and a steam room, as well as a picnic area and a garden.
8.2.Very good.
  • 10.0.Exceptional

    Family member wedding trip

    The staff were all warm and very helpful. From Nadine at reception to the Jordanian lady and her very young mother who served us with smiles and warmth at breakfast. My experience of Best Western in the UK has not always been the best but these three ladies and everyone else made it a very enjoyable stay. The bed was very comfortable and the pillows were very soft.

    Stuart, 3 night family trip, Oct 26, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Staff is incredibly friendly. Property itself is older but in decent condition. Ventilation however is not good as the vent in my room was blowing someones cigarette smoke directly into my room. The gym onsite has a lot of options for a hotel gym.

    Joel, 1 night business trip, Oct 20, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    The washroom was extremely small. Also the breakfast had very limited choices.

    Rowida, 3 night trip, Oct 8, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Average Hotel

    Average hotel.I stayed overnight en route to my destination. The facility needs some work to update and freshen things up.

    L. Ann, 1 night family trip, Sep 29, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Nice hotel

    Friendly staff. Convenient area. Free parking and breakfast. Breakfasts needs a little more variety. Overall good place to stay.

    Rose Marie, 13 night family trip, Sep 26, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Wonderful staff

    It was a clean hotel, what I noticed the most was the very friendly staff. Great people.

    1 night family trip, Sep 18, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Lots of people walking around without mask and serving themselves from the breakfast and nobody came out to inform them. Front associates were awesome a d friendly.

    Ginette, 2 night trip with friends, Sep 17, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Visit Niagara Region

    The staff was helpful and the room was comfortable

    Jacques, 3 night trip, Sep 11, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Richard should be fired & no promised discount

    I was not told anything at checkin, whe breakfast was and in particular your COVID policy regarding housekeeping. checked in Wednesday, talked to front desk Friday. Still not told about your policy. Came back Saturday and asked the ladies to clean my room. By then there was five days worth of garbage. they told me to call the front desk. At that point the policy was explained. I asked if someone could be sent to tidy the room that day. I was told yes and they would recommend a discount for the hotels error in not informing me about the policy. I got a knock on my door and thinking it was housekeeping, answered the door. It was Richard from the front desk with his face mask below his nose. He started to speak to me, wagg3d his finger at me for swearing in the hall and stepped over almost into the room still wagging his finger and leaning in aggressively. I told him I was not interested in speaking with him. He said if I shut the door he would make sure my room was not cleaned for the duration of my stay. I shut the door and sure enough no one came to clean or take out garbage. I put the garbage outside my room in plastic bags. And also wet and soiled towels. I have never had such a bad experience at a hotel. I did speak to the manager that night and my room was cleaned on Sunday. Upon checkout I didn’t want to speak to Richard but he interjected himself into my checkout. Again his face mask was under his nose. I pointed that out and he aggressively came at me

    Helene, 5 night family trip, Sep 8, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    HORRIBLE!!! COVID-19

    A horrible experience at BW. I went to BW for a vacation and ended up in a nightmare. They were hosting travellers that quarantined from COVID The whole floor was packed. I instantly had anxiety high blood pressure & scared that I barely slept. WB or Hotel.com where I booked the hotel from did not inform me that they're hosting travellers. I think we have the right to know as not everybody is comfortably with the situation. I asked to refund the 2nd night stay but they declined the request. Sooo not happy. If you're like us who is not comfortable check your hotel and ask questions before booking. In fact, hotel.com should give this information out to their guest as well.....They did not ....☹☹☹

    Susie, 2 night trip, Sep 5, 2021

    Verified Hotels.com guest review

See all 558 reviews