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DoubleTree by Hilton San Juan

Photo gallery for DoubleTree by Hilton San Juan

Exterior
Beach nearby, free beach shuttle, sun-loungers, beach umbrellas
Beach nearby, free beach shuttle, sun-loungers, beach umbrellas
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers

Overview of DoubleTree by Hilton San Juan

DoubleTree by Hilton San Juan

4.0 star property
4-star hotel with full-service spa, connected to a shopping centre, near Casino del Mar at La Concha Resort

8.8/10 Fabulous

1,000 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Refrigerator
The price is NZ$375
Price available on 20/12/2022
Map
105 Avenida de Diego, San Juan, 00914

Room options

About this area

What's nearby

  • In Santurce
  • Casino del Mar at La Concha Resort - 18 min walk
  • Condado Beach - 29 min walk
  • Puerto Rico Convention Center - 44 min walk
  • Pan American Pier - 5 min drive
  • Plaza las Americas - 7 min drive
  • Jose Miguel Agrelot Coliseum - 8 min drive
  • Port of San Juan - 9 min drive
  • Fort Buchanan - 9 min drive

Getting around

  • San Juan (SJU-Luis Munoz Marin Intl.) - 12 min drive
  • Sacred Heart Station - 27 min walk
  • Free beach shuttle

Restaurants

  • Bebo's Café - 2 min walk
  • Basilia's - 2 min walk
  • Cafe Marquesa - 3 min walk
  • Blonda Condado - 4 min walk
  • Kamoli Kafe Butik - 4 min walk

About this property

DoubleTree by Hilton San Juan

At DoubleTree by Hilton San Juan, you'll be within a 10-minute drive of Port of San Juan and Condado Beach. You can visit the spa to be pampered with massages, body wraps or aromatherapy, and Cafe Pierre, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. There are 2 bars/lounges and an outdoor pool at this upmarket hotel, and in-room conveniences such as fridges and microwaves. Fellow travellers say good things about the helpful staff and airport.

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of CleanStay (Hilton)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out

Safety measures

Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 184 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 4 PM until midnight
  • Express check-out available
  • Minimum check-in age – 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children (17 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • On-site self-parking (USD 25 per day; includes in/out privileges)
  • On-site valet parking (USD 30 per day)
  • Wheelchair-accessible parking and van parking on site

Off-site

  • Free beach shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6 AM–11 AM
  • 3 restaurants
  • 2 bars/lounges
  • 2 coffee shops
  • Coffee/tea in a common area
  • Free reception (selected days)
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Childcare in room (surcharge)
  • Local/corner shop
  • Children's menu
  • Children's games
  • Toys

What to do

  • Free beach shuttle
  • Ecotours
  • Ping pong
  • Beach nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scuba-diving nearby
  • Scooter/moped hire nearby
  • Skydiving nearby
  • Zip-lining nearby

Working away

  • 24-hour business centre
  • 5 meeting rooms
  • Computer station
  • Conference centre (7000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free food/drink shopping service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach shuttle
  • Free bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2008
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • 24-hour health club
  • An outdoor pool
  • Designer shops on site
  • Full-service spa
  • Hot tub
  • 24-hour pool access
  • Massage/treatment rooms

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Close-captioned TV
  • Phone accessibility kit
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Premium TV channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Dressing gowns

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Premium bedding
  • Free cot/infant bed

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries

Stay connected

  • Free newspapers
  • Free WiFi and wired Internet
  • Free local calls

Food and drink

  • Fridge
  • Microwave
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

The on-site spa has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy, reflexology and thalassotherapy. The spa is equipped with a mud bath, a sauna, a spa tub and a steam room. The spa is open daily. There are hot springs/mineral springs on site.

Dining

Cafe Pierre – Overlooking the garden, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.
Starbucks Coffee – Overlooking the garden, this coffee shop specialises in pizza and serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Silk – Overlooking the garden, this restaurant specialises in Asian cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee (November 05-December 24): USD 38.15 per accommodation, per night
  • Resort fee inclusions:
    • Pool access
    • Beach loungers
    • Beach towels
    • Business centre/computer access
    • In-room bottled water
    • Additional inclusions

Optional extras

  • Breakfast costs between USD 3.00 and USD 22.00 per person (approximately)

Children & extra beds

  • In-room babysitting is available for an extra charge

Parking

  • Self-parking costs USD 25 per day with in/out privileges
  • Valet parking costs USD 30 per day

Pool, spa, & gym (if applicable)

  • Pool open 24 hours
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global).

Policies

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Also known as

Doubletree Hilton Hotel San Juan
Doubletree Hilton San Juan
Doubletree San Juan
Hilton Doubletree San Juan
San Juan Doubletree
San Juan Doubletree Hilton
Doubletree By Hilton San Juan Hotel San Juan
Hotel Pierre Puerto Rico
DoubleTree Hilton San Juan Hotel
Doubletree By Hilton Juan Juan
DoubleTree by Hilton San Juan Hotel
DoubleTree by Hilton San Juan San Juan
DoubleTree by Hilton San Juan Hotel San Juan

Frequently asked questions

Does DoubleTree by Hilton San Juan offer free cancellation for a full refund?
Yes, DoubleTree by Hilton San Juan does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at DoubleTree by Hilton San Juan?
As of 3 December 2022, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton San Juan on 20 December 2022 start from NZ$375, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at DoubleTree by Hilton San Juan?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Is there a pool at DoubleTree by Hilton San Juan?
Yes, there's an outdoor pool and a children's pool. Guests have 24-hour pool access.
Are pets allowed at DoubleTree by Hilton San Juan?
Sorry, pets aren't allowed.
Is parking offered on site at DoubleTree by Hilton San Juan?
Yes. Self-parking costs USD 25 per day. Valet parking costs USD 30 per day.
What are the check-in and check-out times at DoubleTree by Hilton San Juan?
You can check in from 4 PM - midnight. Check-out time is 11 AM. Express check-out and contactless social distancing and check-out are available.
Is there an on-site casino at DoubleTree by Hilton San Juan?
No, this hotel doesn't have a casino, but Casino del Mar at La Concha Resort (18-min walk) and Sheraton Casino (7-min drive) are both nearby.
What is there to do at DoubleTree by Hilton San Juan and nearby?
Have fun during the warmer months with activities such as cycling. Additional recreation on-site includes ecotours. Indulge in a treatment at the spa and soothe your senses in the hot tub. DoubleTree by Hilton San Juan also has 2 bars, an outdoor pool and a 24-hour health club, as well as a picnic area and a garden.
Are there restaurants at or near DoubleTree by Hilton San Juan?
Yes, there are 3 on-site restaurants, featuring al fresco dining, international cuisine and garden views. Nearby restaurants include Cafe Marquesa (3-min walk), Blonda Condado (4-min walk) and Kamoli Kafe Butik (4-min walk).
What's the area around DoubleTree by Hilton San Juan like?
DoubleTree by Hilton San Juan is located near Playa Ocean Park in Santurce, a short 18-minute walk from Casino del Mar at La Concha Resort and 5 minutes' walk from Museo de Arte de Puerto Rico.

Overall score and ratings

8.8

Fabulous

9.1/10

Cleanliness

8.9/10

Staff & service

8.6/10

Amenities

8.9/10

Property conditions & facilities

8.5/10

Eco-friendliness

8/10 Very good

Ju, 7-night business trip
Verified Hotels.com guest review

8/10 Very good

Was very happy- just did’nt have much time to enjoy it
Renee, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Best hotel to stay in San Juan
gladys j, 4-night romance trip
Verified Expedia guest review

8/10 Very good

From start to finish I can say it was a great experience. Warmly greeted, customer service was efficient, and all of the employees were welcoming. The best part was having shuttle services to the beach and almost everyone was willing to help with travel guide information. Did not know where to get my free breakfast but if that’s all I had to complain about…. Then there’s no complaint. Would definitely stay a second time!!!
Audrice, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

The staff was EXTREMELY nice and helpful at all times and made us feel welcome like family. Loved it!
Dennis, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Not exactly sure who was my housekeeper but she was so delightful she even folded my blanket neatly. We stayed from Aug 15-21. The bell hop acknowledge us by name after the first day. I felt so at home
Shermorrow, 6-night romance trip
Verified Expedia guest review

2/10 Poor

The management is terrible the park of. Passes does not work and we almost missed ferry also wifi does not work in room
Eric, 7-night family trip
Verified Expedia guest review

6/10 Good

Ryann, 5-night trip
Verified Expedia guest review

8/10 Very good

Have a prime location. The pool is 24hrs. The room was not available at the time of check-in I had to wait until 4:45 when it was supposed to be ready at 4:00 and then when asking for the late checkout they told me that they could only give me until 11: 00. I was not in the property for 24 hours because it was a family matter that we were going to stay only 1 night and the cost was not worth it. The rest were fine.
Nancy, 1-night family trip
Verified Expedia guest review

2/10 Poor

Poor bathroom condition. Service not good.
Ramana, 5-night family trip
Verified Expedia guest review