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International Hotel Astana

Photo gallery for International Hotel Astana

Front of property
Senior Suite | In-room safe, iron/ironing board, free WiFi, bed sheets
Restaurant
Standard Double Room | Bathroom | Shower, free toiletries, hair dryer, dressing gowns
Sauna

Overview of International Hotel Astana

International Hotel Astana

4.0 star property
4-star hotel in Bostandyk District with spa and restaurant
6.6 out of 10 Good
6.6/10 Good

13 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
Map
Baitursynov Str. 113, Almaty, 050022
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • 24-hour fitness centre
  • 24-hour room service
  • 24-hour business centre
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Snack bar/deli
  • Laundry service
For families
  • Children stay free
  • Private bathroom
  • Garden
  • Daily housekeeping
  • Laundry facilities
  • Plasma TV

Room options

About this area

What's nearby

  • In Bostandyk District

Getting around

  • Almaty (ALA-Almaty Intl.) - 33 min drive
  • Almaty Station - 19 min drive
  • Airport shuttle (surcharge)

Restaurants

  • McDonald's - 2 min walk
  • Qaimaq - 9 min walk
  • Marrone Rosso Baykonur - 6 min walk
  • Starbucks - 6 min walk
  • Old Bridge Pub - 2 min walk
Map

About this property

International Hotel Astana

International Hotel Astana offers an airport shuttle (available 24 hours) for KZT 3500 per vehicle one-way. After visiting the 24-hour fitness centre for a workout, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other highlights at this upmarket hotel include a snack bar/deli and a garden.

Languages

English, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 114 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until 5:30 AM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Children

  • One child (12 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free English breakfast each morning 7:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

Working away

  • 24-hour business centre
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services

Facilities

  • Garden
  • 24-hour fitness centre
  • Full-service spa

Accessibility

  • Wheelchair-accessible parking

Room amenities

Be entertained

  • Plasma television

Home comfort

  • Air conditioning and heating
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of KZT 3500 per vehicle (one-way)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included in your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
This property accepts credit cards.

Also known as

Astana International Almaty
Astana International Hotel
Astana International Hotel Almaty
Hotel Astana International
International Hotel Astana
International Hotel Astana Almaty
Hotel International Hotel Astana Almaty
Almaty International Hotel Astana Hotel
Hotel International Hotel Astana
International Hotel Astana Almaty
International Hotel Astana
International Astana Almaty
Astana International Hotel
International Astana
International Astana Almaty
International Astana Almaty
International Hotel Astana Hotel
International Hotel Astana Almaty
International Hotel Astana Hotel Almaty

Frequently asked questions

Does International Hotel Astana offer free cancellation for a full refund?
Yes, International Hotel Astana does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at International Hotel Astana?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at International Hotel Astana?
Sorry, pets aren't allowed.
Is parking offered on site at International Hotel Astana?
Yes, there's free self parking.
Is an airport shuttle service offered by International Hotel Astana?
Yes, an airport shuttle is available. The charge is KZT 3500 per vehicle one-way.
What are the check-in and check-out times at International Hotel Astana?
You can check in from 2:00 PM - 5:30 AM. Check-out time is noon.
Is there an on-site casino at International Hotel Astana?
No, this hotel doesn't have a casino, but Casino Zodiak (4-min drive) is nearby.
What is there to do at International Hotel Astana and nearby?
International Hotel Astana has a spa and a 24-hour fitness centre, as well as a garden.
Are there restaurants at or near International Hotel Astana?
Yes, there's an on-site restaurant.
What's the area around International Hotel Astana like?
International Hotel Astana is a short 12-minute walk from Almaty Central Stadium and 10 minutes' walk from Kazakhstan Museum of Arts.

Reviews

6.6

Good

7.1/10

Cleanliness

6.9/10

Staff & service

7.0/10

Amenities

6.3/10

Property conditions & facilities

Reviews

8/10 Very good

Value for Money. Staffs are helpfull
2-night family trip
Verified Hotels.com guest review

6/10 Good

The hotel needs to update everything. It is rated as a 4star hotel, but it is more a 2/3 star hotel. It is in a great neighbourhood walking distance to metro and restaurants. Easy to find.
Michiel, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Bad Bad Bad
What a terrible experience. Never again! Cherry on top was the electricity blackout ONLY at the hotel. Stay away from this place if you value your hard earned money.
2-night romance trip
Verified Hotels.com guest review

6/10 Good

Overall it was ok. Upsetting thing was that I did not find the tea bags and the used item from the bar by the previous guest was not restored.
LauraJ, 1-night trip
Verified Expedia guest review

8/10 Very good

6-night trip
Verified Expedia guest review

10/10 Exceptional

Nataliya, 5-night business trip
Verified Hotels.com guest review

8/10 Very good

Satisfaisant, le personnel super fait la différenc
Personnel très gentil Petits déjeuners satisfaisants Chambres simples spartiates, pas de frigo pas de minibar, juste le strict minimum. Bons repas Navette aéroport payante
2-night business trip
Verified Hotels.com guest review

2/10 Poor

아스타나의 안좋은추억
후론트에서 예약사항을 인지하지 못하여(방 예약사항, 사용인원등) 체크인하는데 1시간 이나 소요됨 하우스키핑 운영시 원칙이 없는것 같음 (팁을 주어야 타월이 새로이 비취됨) 5일 숙박 청소상태 매우 나쁨
Jongwon, 6-night trip with friends
Verified Hotels.com guest review

6/10 Good

Gaukhar, 1-night romance trip
Verified Hotels.com guest review

4/10 Fair

Явно не четвёрка
Останавливалась в данном отеле на неделю. С заселением проблем не было, но поселившись в номере, обнаружила, что отсутствует холодильник и халат. Считаю, что для отеля уровня 4 звезды наличие подобных вещей обязательно. Так как для меня наличие холодильника в номере было критичным, я обратилась на ресепшн с просьбой установить его, на что мне пообещали решить проблему завтра утром. Но по факту ни завтра утром, ни на следующий день никто и не подумал выполнить данное обещание. Только после третьего напоминания, наконец-таки я увидела в своём номере холодильник. Из этого случая явно следует вывод, что персоналу в общем-то наплевать на своих клиентов. Также не надейтесь найти в номере воду. Кулер с водой стоит на этаже, но зачастую он был пустой. Во время моего пребывания также один раз не было электричества. Совсем. Уж не знаю что там произошло, но нас только кормили обещаниями, что скоро все починят, по факту электричества не было почти сутки. Ни телефон не зарядить, ни помыться толком, сами понимаете без электричества сейчас никуда. Из плюсов могу отметить завтраки. Не скажу, что они были супер, но в целом неплохо, за исключением дня, когда не было света, потому как естественно без него никто ничего не готовил, поэтому довольствовались мы нарезками колбасы, сыра и фруктами. Ну и второй плюс - неплохое расположение. В общем, мне стало непонятно за что отелю дали 4 звезды, он тянет максимум на тройку. На длительное пребывание однозначно не рекомендую.
Marina, 7-night trip
Verified Hotels.com guest review